usmarine0352_2005
member
- Joined
- Oct 21, 2005
- Messages
- 2,796
.
First off I'd like to say that the Customer Service from S&W has been great so far. I emailed them about my missing soft case yesterday (Sunday) and got an email today saying that a new one was in the mail. I called them about the problems with my gun and they are emailing me a "return label" so that I can send my gun in. My gun is S&W Bodyguard Serial# EAK. Let's see how long it takes to get the gun back and what condition it comes back in. Hopefully fully repaired.
Problems with my gun are:
1.) Nearly impossible to use Laser buttons.
2.) Slide releases when Takedown Lever is inserted.
3.) Hard to use Takedown Lever.
4.) Trigger is extremely heavy although it is DOA and not supposed to be the lightest.
So I talked to their CS guy and he told me to send it in. I'm fairly upset since this is a brand new gun that has never been fired, but what can you do. I told the CS guy about the DIY fix for the laser button, however, I said I didn't feel comfortable doing something like that. I don't want my gun being reliant on something I fixed and not the factory. I also said that some folks said they were getting a free mag or two for their inconvenience.
** He said that he has read the forums and read about the problems and solutions. (He said he read about the DIY laser fix). He also said that they don't send magazines with guns unless someone's gun is out for an extended period of time like 6 months. And that if they gave everyone free magazines it would be extremely expensive for S&W. (Which I can understand.)
I thought it was interesting that they read the forums (Bodyguard .380 forum). Well, I hope they learn some good stuff from these forums. I also hope I get my pistol back in timely manner.
I've only bought 2 new guns on my own and both have had problems. One was this S&W and the other one was a Browning X-Bolt rifle. The Browning had rust on the bolt and it didn't operate smoothly. So I'd say every gun company can have its share of problems.
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Got my SW Bodyguard .380 back today. Sent it on the April 12th and got it back on May 5th, about 3 weeks.
All of the problems appear to be fixed. Laser is easy to turn on, slide doesn't slam forward when TD lever is put in place, and the trigger appears to have been lightened and smoothened. Great work S&W!!!!
Also, they sent me a new soft case (original was missing) and 2 new spare magazines!
I've got nothing but praise for S&W's customer service!
.
First off I'd like to say that the Customer Service from S&W has been great so far. I emailed them about my missing soft case yesterday (Sunday) and got an email today saying that a new one was in the mail. I called them about the problems with my gun and they are emailing me a "return label" so that I can send my gun in. My gun is S&W Bodyguard Serial# EAK. Let's see how long it takes to get the gun back and what condition it comes back in. Hopefully fully repaired.
Problems with my gun are:
1.) Nearly impossible to use Laser buttons.
2.) Slide releases when Takedown Lever is inserted.
3.) Hard to use Takedown Lever.
4.) Trigger is extremely heavy although it is DOA and not supposed to be the lightest.
So I talked to their CS guy and he told me to send it in. I'm fairly upset since this is a brand new gun that has never been fired, but what can you do. I told the CS guy about the DIY fix for the laser button, however, I said I didn't feel comfortable doing something like that. I don't want my gun being reliant on something I fixed and not the factory. I also said that some folks said they were getting a free mag or two for their inconvenience.
** He said that he has read the forums and read about the problems and solutions. (He said he read about the DIY laser fix). He also said that they don't send magazines with guns unless someone's gun is out for an extended period of time like 6 months. And that if they gave everyone free magazines it would be extremely expensive for S&W. (Which I can understand.)
I thought it was interesting that they read the forums (Bodyguard .380 forum). Well, I hope they learn some good stuff from these forums. I also hope I get my pistol back in timely manner.
I've only bought 2 new guns on my own and both have had problems. One was this S&W and the other one was a Browning X-Bolt rifle. The Browning had rust on the bolt and it didn't operate smoothly. So I'd say every gun company can have its share of problems.
----------------------------------
Got my SW Bodyguard .380 back today. Sent it on the April 12th and got it back on May 5th, about 3 weeks.
All of the problems appear to be fixed. Laser is easy to turn on, slide doesn't slam forward when TD lever is put in place, and the trigger appears to have been lightened and smoothened. Great work S&W!!!!
Also, they sent me a new soft case (original was missing) and 2 new spare magazines!
I've got nothing but praise for S&W's customer service!
.
