I called them when the problem showed itself. They said I had to pay shipping because I had it for longer than a year. That was the end of it. If Smith & Wesson and Ruger can pay shipping on 15 year old guns, taurus can pay shipping on one that is 15 months old.
We have a shortage of gunsmiths in my area. The closest one that I know of is a solid hour or more drive and he has a backlog that is 2 years long. Ive thought about taking it apart myself but I dont really know a lot about working on revolvers. Im sure I could learn but at the time fixing it just wasnt important enough to me so I put it away and carried the other one like it.
Ive never taken it apart, mainly because it is poly and Ive never worked on many revolvers, much less one that is polymer framed. I wasnt really worried about it being unusable because I have another one just like it so I figured worst case scenario use it as a parts gun. Talking about it here is making me get the itch to tinker with it though, I may take it out tomorrow and see if I can take it apart and check it out, as I said, even if I make it worse, it can always just be a parts gun for the other one.