Theohazard
Member
Here is my personal experience with AAC customer service:
About a year ago our shop got in a bunch of AAC barrels, but one was missing the gas block. I tried to get ahold of them for several weeks, but I couldn't get in contact with anyone who could help me. After finally getting ahold of someone, they promised me a gas block. They said they'd send it out in a week or so. After a month, I contacted that person via email. It turned out that guy didn't work there anymore, so I was routed to another guy who said he'd send us a gas block. He never did. I eventually decided I was spending way too much time trying to get a relatively cheap part, and just gave up.
A few months ago I sent a customer's Ti-Rant 9 in to AAC for warranty refinishing work. Getting ahold of them was a pain, but I got through eventually. The website I had to use to register my shipping label was Remington's, and it didn't work properly the first few times I used it, so I had to call them back again. Then it took them several months to refinish it. But at least they did it right and didn't charge anything, so there's that.
About a year ago our shop got in a bunch of AAC barrels, but one was missing the gas block. I tried to get ahold of them for several weeks, but I couldn't get in contact with anyone who could help me. After finally getting ahold of someone, they promised me a gas block. They said they'd send it out in a week or so. After a month, I contacted that person via email. It turned out that guy didn't work there anymore, so I was routed to another guy who said he'd send us a gas block. He never did. I eventually decided I was spending way too much time trying to get a relatively cheap part, and just gave up.
A few months ago I sent a customer's Ti-Rant 9 in to AAC for warranty refinishing work. Getting ahold of them was a pain, but I got through eventually. The website I had to use to register my shipping label was Remington's, and it didn't work properly the first few times I used it, so I had to call them back again. Then it took them several months to refinish it. But at least they did it right and didn't charge anything, so there's that.
