3rd major malfunction...what now?

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philoe

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I have a lemon. $500-$600 9mm that has been sent back twice for repair. Just got it back a few days ago and todays trip to the range made me sick. Had I taken the technicians word for it that it was fixed, I would have been screwed as this is my CCW.

Here are the questions. Are there any lemon laws regarding firearms? Can a manufacturer replace the firearm with another? What would you guys do?

Without a new pistol, I am definitely trading this thing away. But I cannot do that unless I know that the problems are gone and that the pistol will function as designed for the next owner. All thoughts and opinions welcomed.

Mods please move if this goes to legal or somewhere else.
 
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You can state the make of firearm, can't you?

Everyone is curious now.

Just say it!

Does it begin with W and end with R?

Or does it begin with K and end with R?

Begins with S and ends with S?

S and N?
 
Please elaborate more. You don't say what the "major malfunction" is. Major malfunction to most would be a part breakage that stopped the firearms function. What is not a major malfunction is a jam, a failure to feed, or any number of shooter induced, magazine or ammunition related problems. If a part breaks in normal use the manufacturer will normally replace it under warranty.

There are no returns on firearms. You buy it, its yours.
 
What kind of gun? What is the problem? What did the warranty department say about the problem? Unless you give us more information please stop wasting our time.
 
The warranty should tell you.

C'mon guys, he's new here. Be a little more friendly.
 
Cz 75 compact

Following comes from 2 CZ Warranty Logs:

1st DEFECT/COMPLAINT
Failure to Fire (hammer would not drop)

DESCRIPTION OF REPAIR
Firing pin block lever was getting caught. Milled out ejector block where firing pin block lever was getting pinched. Beveled sear to help with hammer release.

2nd DEFECT/COMPLAINT
HAMMER FALLS BUT IT LIGHT STRIKES 2ND TIME IN

DESCRIPTION OF REPAIR
Replaced hammer, Beveled disconnector, installed RAMI Firing Pin Spring, Test Fired Good.

So there it is. Received the CZ last week, went to the range today and had 7 light strikes out of 40.
A lot of beveling going on in this little pistol. All sorts of new parts.
What now???:fire:
 
Looks like you did get a lemon, IMO.

CZ makes good stuff. I'd call and politely tell them you've lost confidence in the weapon, and ask for a new replacement.
 
So there it is. Received the CZ last week, went to the range today and had 7 light strikes out of 40.
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What type of ammo have you been using? Some military surplus intended for SMG's have very hard primers. With handloads or reloads the light strike problem usually is primers that haven't been seated properly into the bottom of the pocket.

Clean the firing pin channel and lubricate it. Dirt, and old preservative can clog the firing pin channel and reduce the firing pin movement enough to cause a light strike and FTF.

If you are shooting typical civilian commercial factory ammo from Winchester, Remington, Federal or Speer and the firing pin channel is clean then I'd say its more likely the factories problem.

If you send it back to the factory send a letter that clearly describes the problem. When it happens and what ammo you are using. Tell them if the round goes off after a second DA pull of the trigger or not. Send a sample of a failed round if you have it. This will help them diagnose the problem a lot better.

CZ is known for making very high quality and reliable firearms for the military, police and civilian market so a bad gun that can't be fixed isn't too likely.
 
Steve,

I have to disagree, respectfully (not that CZ makes good stuff; they do make a quality product).

I disagree that anyone should have so many problems with what's intended to be a CCW weapon, where reliability and confidence in the weapon are paramount.

We all know that lemons get by even the most diligent manufacturers, and with this many issues, and this many light primer strikes on a hammer fired weapon, regardless of the ammunition, I don't think it would be unreasonable to request a new replacement in lieu of a 3rd send back to CZ.
 
I'd call and politely tell them you've lost confidence in the weapon, and ask for a new replacement.
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Going that route can't hurt. If you tell them you lost confidence in their product they just might give you a new handgun to win you back. CZ is a good company and they don't want anyone unhappy so they badmouth them.
 
I had the frame on a S&W target pistol break. S&W shipped me a new gun directly to my house no FFL to mess with as you already own the gun and the manufacture is simply replacing it.

Talk nice to CZ, they understand people trust there lives to these guns and want you to be happy.
 
Steve, used both Federal and Blazer.

This thread is not meant to be about CZ. I think they make tremendous firearms. I purchased it based on their reputation and others opinions on the maker.

I was just looking for opinions on how you personally would handle the sitiation. Regardless of maker if post 6 was your personal experience, how would you handle it?
 
Just got it back a few days ago and todays trip to the range made me sick. Had I taken the technicians word for it that it was fixed, I would have been screwed as this is my CCW.
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First off, I do know the feeling. I had to sell off a Taurus 85 after going back 2 times and still having issues. You spend all the money on these things, and they don't work. It does make you sick, but know that you did the right thing by test firing and ensuring a reliable gun.

Now to send back again the factory, on their dollar by requesting a shipping label. I would assertively discuss your concerns that it wasn't fixed right the first time. If you already sent back twice, sell sell sell. You take the hit in price also, it sucks, but you let the next guy/gal know of the issues.
 
Regardless of maker if post 6 was your personal experience, how would you handle it?
Click to expand...

I've had relatively little trouble with the many guns owned over the years. Guns are relatively simple mechanical devices so when I can figure out a problem I prefer to fix it myself or take it to a local gunsmith where I can deal face to face but there have been a few times when I've had to send one back in.

I bought a Glock 19 the first year they where introduced and after a few hundred rounds it began to double on me, ie fire 2 rounds with one pull of the trigger, and then it FTF as the trigger wasn't reset. Sent it to the factory and they fixed it. A year or two later at one of the gun stores the Glock reps had a warranty upgrade and it got unfixed with the same problem reappearing. Took it to a Glock armorer who fixed it and explained what caused the problem. I've had that gun for 20 years now and have put thousands of rounds through it, carry it for self defense, and have been happy with it once it was working properly.

If I had your problems with a gun that I liked for its features I'd take it to a gunsmith and have him do an evaluation. I don't mind paying for expertise, if you even get charged. If he can figure out the problem and its simple to fix it would be worth the money to get the gun back quickly. If the gunsmith feels that the problem is something that is better handled by the factory like a major part replacement, at least you can deal with the factory knowing what the problem is.
 
After the 3rd trip back to S&W they replaced my Sigma with a new pistol about 11-12 years ago. No problem, shipped straight to my door.

I had completely lost confidence in any Sigma by them and took it straight to the gunshop where I bought the original troubled gun and they took it on trade for a Glock. They allowed me exactly what I paid for the 1st gun since I had had so much trouble.
 
I recently posted about a Stoeger coach gun that broke out of the box and the manufacturer could not fix it so they sent me a new one.

I'd ask for a new gun.
 
I would think they would do what any good manufacturer would do and give you a new gun.

I would just say hey, you sent me a lemmon.... give me another one.
 
Ask politely as mentioned for a new firearm and explain the problems have eroded your confidence in that particular firearm if you are betting your life on it you want one you have 100% confidence in.
 
I had issues with a Ruger shotgun - 3 times back to them, 3 times it was never fixed right, even with all new parts - gun went bye-bye as did I from Ruger guns.

Call CZ and see if they'll make it right; if not get another brand of gun
 
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