I shot one of the rods to the sunscreen on my ProChrono Digital and although it still worked I could hear stuff rattling in the unit so I attempted to disassemble the unit and ended up cracking the bottom case. Right now I'm trying to figure out if its going to be more cost effective to buy a new one from amazon for around 100 and try to repair this one myself (I won't trust it with out having a comparison) or see how much competition electronics will want to fix it. Does anyone have any experience with them?
Any experience with Competition Electronics customer service
- Thread starter DBEAM
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lckdnldd
Member
I purchased several 3/16" dowels at wally world for a couple a three bucks and cut them to length. Work like a champ and cheap. Just an FYI the batteries make a rattling sound in the Pro Chrono case and sounds like somethings broke. Competition Electronics offers a half price replacement fee for a wounded Pro Chrono.
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Hondo 60
Member
Unfortunately, I've had several experiences with their customer service. :banghead:
My fault - not theirs
Crystal is a pleasure to deal with.
Their policy is they'll sell you a new one only if yours costs more to fix.
50% of MSRP is the max you'll pay. ($60 plus shipping).
Usually it's cheaper - I've paid $42-$72 including shipping.
Their repair policy is very good.
And I agree with using wooden dowels.
They break without knocking the tripod over.
Available for sale at lotsa places.
Locally it's Menards, I think they're like 43¢ for a 3 foot piece.
PS. Don't use any kind of shotshell with a chronograph
My fault - not theirs
Crystal is a pleasure to deal with.
Their policy is they'll sell you a new one only if yours costs more to fix.
50% of MSRP is the max you'll pay. ($60 plus shipping).
Usually it's cheaper - I've paid $42-$72 including shipping.
Their repair policy is very good.
And I agree with using wooden dowels.
They break without knocking the tripod over.
Available for sale at lotsa places.
Locally it's Menards, I think they're like 43¢ for a 3 foot piece.
PS. Don't use any kind of shotshell with a chronograph
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Yeah the wood dowl thing is the first thing that went through my head after I saw the bent rod from the 9 mm round. I ended up sticking the thing back to gather and it seemed about right testing an airsoft gun over it today. I found one clear broke piece of plastic in there that I'm unsure what it was a part of but the sensors do seem like they should be the same distance from one another as they were. I emailed the company but haven't heard anything back from the yet. If it matches up with some previously tested ammo I'll trust it good enough for my purposes, I may get another chrono some day just so I can use them to verify one another.
Well found out what that piece was today (a lower lens for the sensor, maybe just for protection), reopened unit and installed. Tested with some WWB 45 from a box I had chronographed earlier, old average was 813 and todays average was 805, today was also a bigger sampling. I think its reading correctly assuming it was to begin with. Here is the complete break down.
Todays numbers
799
799
816
811
806
806
802
802
Numbers from before unit took bullet
802
804
819
824
Todays numbers
799
799
816
811
806
806
802
802
Numbers from before unit took bullet
802
804
819
824
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