Tell me about your experiences with them?
I called them up early this afternoon because the roll pin right in front of the rear sight on my XD9 broke (a small fragment popped out). The woman I talked to said she had to talk to a technician and would call me back.
A few hours go by with no call back. I call them up and am told that she had to go home for a family emergency. Now, I understand these things happen and I hope it was something simple like her kid got in a fight at school or something, but you would think that she could have passed this off to someone else, right?
I finally did get to talk to someone else, but she was very resistant to helping me out. She said she really didn't want to step on Woman #1's toes, and that she couldn't talk to a technician anyway, because they go home at 3:30 (CDT). I asked her if she really needed a technician, since I told her exactly which part, that it was broken, and that I needed a new one. She got fairly terse with me right here, and then put me on hold for about 15 minutes.
When she came back, she told me she was sending the pin out, and it would "probably ship out around the beginning of next week". Is this normal? Should I really have to wait two weeks to get a little tiny piece of metal? Am I being unreasonable in thinking that she could have passed this off to someone else before she left?
Two other questions while I've got your attention:
For the XD owners that know what I'm talking about, is it safe to fire in this condition? A small fragment, probably about 100 degrees of arc and about 2mm long came off the top of the pin and pops out when the firing pin drops.
Second, is this something that I should just have run down to my local gun shop and picked up the parts to fix? I'm really new to all this and am completely ignorant when it comes to fixing my gun.
Thanks all!
[Link to my post at XDTalk] [Reference link to disassembly instructions]
I called them up early this afternoon because the roll pin right in front of the rear sight on my XD9 broke (a small fragment popped out). The woman I talked to said she had to talk to a technician and would call me back.
A few hours go by with no call back. I call them up and am told that she had to go home for a family emergency. Now, I understand these things happen and I hope it was something simple like her kid got in a fight at school or something, but you would think that she could have passed this off to someone else, right?
I finally did get to talk to someone else, but she was very resistant to helping me out. She said she really didn't want to step on Woman #1's toes, and that she couldn't talk to a technician anyway, because they go home at 3:30 (CDT). I asked her if she really needed a technician, since I told her exactly which part, that it was broken, and that I needed a new one. She got fairly terse with me right here, and then put me on hold for about 15 minutes.
When she came back, she told me she was sending the pin out, and it would "probably ship out around the beginning of next week". Is this normal? Should I really have to wait two weeks to get a little tiny piece of metal? Am I being unreasonable in thinking that she could have passed this off to someone else before she left?
Two other questions while I've got your attention:
For the XD owners that know what I'm talking about, is it safe to fire in this condition? A small fragment, probably about 100 degrees of arc and about 2mm long came off the top of the pin and pops out when the firing pin drops.
Second, is this something that I should just have run down to my local gun shop and picked up the parts to fix? I'm really new to all this and am completely ignorant when it comes to fixing my gun.
Thanks all!
[Link to my post at XDTalk] [Reference link to disassembly instructions]
