Actually bought it new in store, put 3 rounds thru it and it broke.
Called - said bring it in today and they'd swap it out and have one on hold
Showed up - no gun - told would be overnighted. Manager of the gun library
tried to sell me a $6500 Padrone (no BS) as they had no other cheaper 28g in
the store (give me a break!!!!). I thought he was kidding, but he said he
was very serious and to take my time and look at it. We passed - my
daughter's 12 and only been shooting in 4H for about a year.
3 days later I called and they said come up - again - no gun and no excuse
as to why they told me on the phone there was one.
I kept calling (never once have I EVER received a call from them) and 1
month later told to pick it up - the stock had mud, the barrel had scratches
to the bare metal - it was obviously used (but they had packaged it to look
factory fresh) - my daughter literally had tears and said she just wanted to
leave.
Raised hell - told they'd overnight from 2 locations to ensure delivery
I continued to call every few days - nothing
6 weeks later, I called, said I'm coming to cash in all my Christmas gift
cards as I'll never do business there again
Showed up and naturally the manager I have been talking with is no longer
with the company (convenient). Offered ~$80 off a Remington 1100 for my
trouble (didn't even pay for the 4 trips worth of gas). My girl is used to
an OU so took about 30 minutes putting it thru the paces and feel
comfortable loading, breaking it down, etc. Finally said she'd try it.
Naturally, had to re-do paperwork and the process took about 30 minutes.
Walked us to the door and away we went. Got home to put it in the safe and
they had boxed up a 12g not a 28g. Shame on me for not checking before I
left, but with all the strict controls who'd a thought?
Raised hell - drove back the next weekend and the new manager was not there
anymore and I now had someone new to explain the entire ordeal to. She
shoved me off on the guy that tried to sell me the $6500 shotgun who pawned
me off the guy that gave me the 12 vs 28g (he was actually VERY nice thru
all this and just felt terrible) - ended up with the 28g, and for my trouble
(5 trips, >900 miles, and a daughter without her shotgun for ~3 months) they
thru in a case of shells, resulting in a net savings of ~$200 on the
shotgun. To be fair I told them not to offer me anything as I would NEVER be
back, but this guy said he felt terrible and had to do something.
That's the story. I won't be back.