I can’t remove the tailcap from my Mag® flashlight. I have even put pliers on it and tried to twist it off, but it's absolutely frozen or stuck. Is this problem covered by my warranty?
When you cannot remove the tailcap to change the batteries, it almost certainly indicates that the batteries have leaked and sealed everything inside the flashlight. Unfortunately, Mag does not warrant against battery leakage, however, we do have agreements with Duracell, Eveready and Ray-O-Vac. If one of these brands of batteries has leaked in your flashlight, send the flashlight to us and we will repair or replace it at no charge to you.