My M&P40 (more of a range gun for me than anything else) arrived with both front and rear sights mis-aligned. I fixed 'em myself.... Doesn't look too bad
....
Really don't know what they were thinking.... The gun shot way to the left, and I finally looked.... I prefer 1911's for carry, but I can see why the M&P is so popular.
Many years ago, now, I blew up a Combat Commander for the second time, and sent it to Colt (by way of my dealer) to see if they would certify it, and perhaps fix the problem.
(I'd defined the problem for them - the frame was damaged or mis-machined. It was OK for light loads, but couldn't handle ordinary loads without trashing the barrel.)
Their response was to quote me about $400 to remove all the aftermarket parts and replace them with "genuine Colt", and then wouldn't warrant that the gun wouldn't pop again, 'cause they weren't going to try to fix the frame....
(Note that this gun was willed to me, the guy who owned it was into custom target loads, and I didn't expect a freebie.)
They sent my dealer a letter to that effect, and held onto the gun for a response. My dealer, naturally, forgot to tell me about it.... About another month later I got it back....
What frosted me, of course, was the idea that all they were willing to do was to undo what had been done to the gun, and that was all essentially cosmetic in terms of the frame problem.... Insisting on changing the tires because a car won't start....
I think I mentioned my buddy's new Kimber (4" "Commander"-sized Series II) going back four times. Each time they fixed all kinds of unrelated things, but never quite go around to the real problem. The gun wouldn't return to battery properly due to the Swartz Safety mechanism.... He finally just decided to "wear it in", and put another 500 rounds or so through it. It now works quite well, but he won't wear it.
Regards,