I had purchased this program, and when I updated my Java it quit working. This is a software problem, and when I wrote to this person I was treated very rudely. here is the email thread of both sides.
me - I ran this program once and now that I had to update my java for work
problems I get a message that I need to install java and that I am not
connected to the internet, which I am. I paid money to have a program that
works.
His Reply: How much value does your last sentence really add to the conversation?
You told me it worked then you changed your system and now it doesn't work.
How am I supposed to have any control over what you do to your system that
causes it to no longer work?
All I can offer you is this page for some ideas:
http://www.nmcollectorsoftware.com/Mac/
Hopefully that helps. Otherwise you might consider paying somebody to help
you figure out what you did to your mac that caused a previously working
program to stop working. I am not able to help you with that.
Clay
My response: The only thing I did was updated my Java. I have worked in the IT business for 30 years, and have been teaching it for 10. You need to make sure that your program works with the new versions of Java. The last sentence lets you know that I am frustrated with your program when I bought it I also had the same problem and other problems. It took two days to get it working. Your attitude also does not help this situation. I am a customer and am giving this type of statement from you.
His reply: Go away - you bother me.
I informed him that I would post his responses, and this was his reply.
Go ahead, make my day!
I will quote you (demonstrating your attitude and incompentence) in my
responses to your posts. *I have searches that tell me when anyone posts
anything about me or my software in any forms so I will easily find and
respond to your posts.
Nobody likes to deal with a jerk. *For an IT professional you are a bit
ignorant as well. *I posted the information you need. *Try to follow it.
Clay
This is not a reputable business, or person. STAY AWAY.