latest paypal news regarding refund
Here is the latest news from my call to paypal and a copy of my letter I emailed directly to dougy, excuse me I mean manuel perez. After getting off the phone with paypal yesterday they sent me this email (i put x's in place of numbers for privacy)
If we contact you for more information, please respond within the
timeframe. If you do not respond within the timeframe, the case may be
closed and decided in the seller's favor.
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Transaction Details
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Seller's Name: Manuel Perez
Seller's Email:
[email protected]
Seller's Transaction ID: xxxxxxxxxxxxx
Transaction Date: Dec 23, 2012
Transaction Amount: -$xxx.xx USD
Invoice ID: ATQC-xxxxxxx
Your Transaction ID: xxxxxxxxxxxxxxxxxxxxxx
Case Number: PP-xxxxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxxxxxxxxx
Sincerely,
PayPal
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A few hours later I got this, yeah
We have concluded our investigation into your claim.
Seller's Name: Manuel Perez
Seller's Email:
[email protected]
Seller's Transaction ID: xxxxxxxxxxxxxxxxxxxx
Transaction Date: Dec 23, 2012
Transaction Amount: -$xxx.xx USD
Invoice ID: ATQC-xxxxxxx
Your Transaction ID: xxxxxxxxxxxxxxxxxxx
Case Number: PP-xxxxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxxxxxxx
You have received a refund via PayPal in the amount of $xxx.xx USD.
Sincerely,
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
PPID PP639
So they told me they had to give the seller 10 days to respond, I am not sure why it was resolved so quickly. The money has not posted to my account yet but I will keep checking throughout the day. Stay tuned. The people I talked to sounded like they were from India and were hard to understand but evidently they understood me. I hope everybody else who ordered from tacsupplychain and didn't receive product will get a similar outcome. Below is a copy of the email I sent to manuel perez right after I called paypal.
I contacted paypal today and filed a claim for a refund related to an order I placed at tacsupplychain.com. The reason I filed a claim was due to the failure to provide shipping carrier info and tracking information for the product I ordered. It now appears the site has been shut down and all communications from tacsupplychain.com have ceased. I have communicated with others who have placed orders with tacsupplychain.com and have not recieved product or shipping info for the product they have ordered. I along with many others will participate in any criminal investigation in to tacsupplychain.com if one is initiated.
Sincerely.