GoingQuiet
Member
Dear Gemtech Customers,
Gemtech has recently identified a few samples from a specific lot of 7.62mm suppressors that had incomplete weld penetration, and so in an abundance of caution, we are voluntarily recalling all the serial numbers from the affected lot for inspection and re-welding where necessary. We are firmly committed to safety and customer service and this inspection will be at no charge to our clients.
POTENTIALLY AFFECTED PRODUCT SERIAL NUMBERS:
SANDSTORM:
ONLY SERIAL NUMBERS
S11-49511 through S11-49647
QUICKSAND:
ONLY SERIAL NUMBERS
S11-49353 through S11-49452
S11-49453 through S11-49495
HVT (Thread mount):
ONLY SERIAL NUMBERS
S12-51058 through S12-51097
S12-51100 through S12-51224
S12-51344 through S12-51377
HVT-QM:
ONLY SERIAL NUMBERS
S12-51225 through S12-51291
S12-51378 through S12-51431
S12-52669 through S12-52868
If you have any of these suppressors in your inventory, please discontinue use and immediately email or fax us* with your business name and an email or fax number so we can provide you with a pre-paid UPS shipping label and a Return Authorization form.
EMAIL: [email protected]
FAX: (208) 939-7804
* Please do not call our Idaho Sales Office
Print out and fill in the form with your serial number and your return address information, and send the suppressor and cover letter at no charge using the UPS shipping label to the GEMTECH-Michigan factory address. (Do not send to any of our Idaho addresses.)
There is no need to process a Form 3 or 5 to send this to GEMTECH-Michigan.
There is no need to change anything with the process of any pending Form 4’s if your customer has a Form 4 transfer already in process.
We understand that this inspection comes at an inconvenient time and we are working hard to ensure that everyone receives their product back as quickly as possible. Gemtech assures you that we remain firm in our commitment to leading in providing superior service and safety to the suppressor industry, and thank you for your understanding and continued support.
Regards,
Gemtech Staff
FAQ:
1) Why are these suppressors being recalled?
Gemtech identified several samples from this specific lot of suppressors that had incomplete weld penetration.
2) Are other Gemtech products affected?
No. Gemtech has carefully checked other items, as well as other lots of the above mentioned products to determine the scope of the problem. We are confident that ONLY the products listed and ONLY the serial number ranges listed are affected.
3) How long will it take to get my suppressor(s) back from Gemtech?
Turn around time from receipt of your suppressor at our Michigan facility should be about 2-3 weeks.
4) How do I check the status of my inspection/repair, or insure that Gemtech received my suppressor(s)?
Due to the volume of inspections, in addition to our normal production operations, we will not be able to respond to individual requests for status on inspection/repair. Please retain the tracking number from your return shipping label so that you may insure that Gemtech received your shipment at the Michigan facility. If you include an e-mail address on your Repair Authorization form, we will make every effort to e-mail you a tracking number when your suppressor(s) are shipped back to you. Please do not call for status updates as our Idaho Sales and Technical Support office will not have access to the status of your suppressors at the Michigan location.
http://www.gem-tech.com/store/pc/viewContent.asp?idpage=6
Gemtech has recently identified a few samples from a specific lot of 7.62mm suppressors that had incomplete weld penetration, and so in an abundance of caution, we are voluntarily recalling all the serial numbers from the affected lot for inspection and re-welding where necessary. We are firmly committed to safety and customer service and this inspection will be at no charge to our clients.
POTENTIALLY AFFECTED PRODUCT SERIAL NUMBERS:
SANDSTORM:
ONLY SERIAL NUMBERS
S11-49511 through S11-49647
QUICKSAND:
ONLY SERIAL NUMBERS
S11-49353 through S11-49452
S11-49453 through S11-49495
HVT (Thread mount):
ONLY SERIAL NUMBERS
S12-51058 through S12-51097
S12-51100 through S12-51224
S12-51344 through S12-51377
HVT-QM:
ONLY SERIAL NUMBERS
S12-51225 through S12-51291
S12-51378 through S12-51431
S12-52669 through S12-52868
If you have any of these suppressors in your inventory, please discontinue use and immediately email or fax us* with your business name and an email or fax number so we can provide you with a pre-paid UPS shipping label and a Return Authorization form.
EMAIL: [email protected]
FAX: (208) 939-7804
* Please do not call our Idaho Sales Office
Print out and fill in the form with your serial number and your return address information, and send the suppressor and cover letter at no charge using the UPS shipping label to the GEMTECH-Michigan factory address. (Do not send to any of our Idaho addresses.)
There is no need to process a Form 3 or 5 to send this to GEMTECH-Michigan.
There is no need to change anything with the process of any pending Form 4’s if your customer has a Form 4 transfer already in process.
We understand that this inspection comes at an inconvenient time and we are working hard to ensure that everyone receives their product back as quickly as possible. Gemtech assures you that we remain firm in our commitment to leading in providing superior service and safety to the suppressor industry, and thank you for your understanding and continued support.
Regards,
Gemtech Staff
FAQ:
1) Why are these suppressors being recalled?
Gemtech identified several samples from this specific lot of suppressors that had incomplete weld penetration.
2) Are other Gemtech products affected?
No. Gemtech has carefully checked other items, as well as other lots of the above mentioned products to determine the scope of the problem. We are confident that ONLY the products listed and ONLY the serial number ranges listed are affected.
3) How long will it take to get my suppressor(s) back from Gemtech?
Turn around time from receipt of your suppressor at our Michigan facility should be about 2-3 weeks.
4) How do I check the status of my inspection/repair, or insure that Gemtech received my suppressor(s)?
Due to the volume of inspections, in addition to our normal production operations, we will not be able to respond to individual requests for status on inspection/repair. Please retain the tracking number from your return shipping label so that you may insure that Gemtech received your shipment at the Michigan facility. If you include an e-mail address on your Repair Authorization form, we will make every effort to e-mail you a tracking number when your suppressor(s) are shipped back to you. Please do not call for status updates as our Idaho Sales and Technical Support office will not have access to the status of your suppressors at the Michigan location.
http://www.gem-tech.com/store/pc/viewContent.asp?idpage=6
