I've had a gun vault bedside safe (lockbox more accurately I guess) for a few years now. After purchasing it I saw posts here about some concerns with this company, (1) a design weakness that would disable opening the safe via the keypad (2) poor customer service.
Well, the design flaw caught up to me yesterday and the safe doesn't work except with the key.
However, they seem to have improved their customer service. Talked to the dude on the phone. He asked for the serial number and confirmed this was during the "problem era." Apparently there has been a redesign. They are sending me a new one, along with a shipping label to return the one I have.
Since I knew there were previously "issues" with the company that people had posted here I thought I would put their improved attitude on record
Well, the design flaw caught up to me yesterday and the safe doesn't work except with the key.
However, they seem to have improved their customer service. Talked to the dude on the phone. He asked for the serial number and confirmed this was during the "problem era." Apparently there has been a redesign. They are sending me a new one, along with a shipping label to return the one I have.
Since I knew there were previously "issues" with the company that people had posted here I thought I would put their improved attitude on record