gamestalker
member
A few weeks ago I told ya all about a 700 my Son bought NIB. I think he got it from Cabela's. No matter, the chamber was screwed up and was cutting into the shoulder of the brass. He followed Remington's instructions and took it to an authorized Remington repair / dealer. They gave him the run around and said it would be a couple months. So he again contacted Remington, they told him that was unacceptable and would have someone call him back to expedite the process, acted completely understanding. That was probably 2 weeks ago and no one ever called him back. So he called them today, and they told him they have absolutely no information regarding this rifle.
They kept referring to it as a recall trigger safety problem, when in fact it's a brand new rifle and has nothing to do with the safety or trigger. He explained in detail, but the CS people just don't get it, and they clearly don't care, they just keep giving him the run around. The last call today, they told him probably October or November, and that's only if the authorized repair dealer can meet that dead line.
The parting words from the CS person was a bunch of BS about this is how our warantee process works. Are you kidding me, a customer makes a purchase of a defective rifle, and they have to wait months to get it replaced or fixed? It wasn't like he had the rifle for a month or two, the problem was immediately discovered, and promptly brought to Remington's attention after the first box of factory ammo / shooting session. I had my Ruger back in my hands 10 days after they received it, and it wasn't a defect, it was a repair. They also did upgrades, new stock, magazine, and the repair involved some welding and machine work, didn't charge me a dime.
In the mean time, PLEASE, does anyone here have a name and phone number of someone he can speak directly too, other than the "We don't care" CS number.
GS
They kept referring to it as a recall trigger safety problem, when in fact it's a brand new rifle and has nothing to do with the safety or trigger. He explained in detail, but the CS people just don't get it, and they clearly don't care, they just keep giving him the run around. The last call today, they told him probably October or November, and that's only if the authorized repair dealer can meet that dead line.
The parting words from the CS person was a bunch of BS about this is how our warantee process works. Are you kidding me, a customer makes a purchase of a defective rifle, and they have to wait months to get it replaced or fixed? It wasn't like he had the rifle for a month or two, the problem was immediately discovered, and promptly brought to Remington's attention after the first box of factory ammo / shooting session. I had my Ruger back in my hands 10 days after they received it, and it wasn't a defect, it was a repair. They also did upgrades, new stock, magazine, and the repair involved some welding and machine work, didn't charge me a dime.
In the mean time, PLEASE, does anyone here have a name and phone number of someone he can speak directly too, other than the "We don't care" CS number.
GS
