Henry Rifle Customer Service

[Navy87Guy]

I want to give credit where credit is due -- Henry Rifle is a top-notch company!!

I've had a Henry Big Boy with the brass receiver and octagonal barrel in .45-70 for about 3 years. I've never even fired it -- it's just sat in the safe.

I took it out today and I noticed the butt stock is cracked from the bottom of the butt plate almost to the sling lug. The rifle has never been dropped and rarely gets handled, so it was pretty disappointing - to say the least!

I sent an email to Henry, and within an hour I had a reply saying a new butt stock was on the way at no charge. They didn't even ask to see the pictures that I took -- they just took my word for it!

I really do think this was a flaw in the wood itself, but the fact that Henry jumped right on it and didn't even argue says a lot about their commitment to customer service. Although I may not keep this rifle, you can bet that Henry will be on my short list for something else in the future!!

 

[courtgreene]

Good to know. I held off buying one for years, but once I finally did it’s been a great gun. One of my most accurate rifles, and that’s shooting pistol cartridges. I’m glad to know if there’s ever a problem they’ll take care of it.

 

[Budshad]

Yeah. I had an orange gun case that Henry is known for. After 4 year of zipping and unzipping, the zipper finally frayed away and fell off. Called them and told them what happened and I had a brand new case on my doorstep the next afternoon. Very good people to deal with. It's a reason I own 6 Henry rifles.

 

[Obturation]

I'm glad to hear it, Henry is top notch. I'm no long range shooter, I use my 45-70 Henry for anything I need a rifle for. Accurate, smooth and handsome without goofy lawyered up safety or useless add ons.

 

[somethingbenign]

I bought my first Henry as my first gun ever. Didn't know anything about guns really and had no idea Henry had any "historical" significance, just figured it was the owner's name or something. I bought it because it looked better and ran smoother than anything else on the rack at the time in my budget. Although I've never had to use their customer service I do appreciate them for several of the other small things they do. They make it very easy to suggest new products or ask questions. They support niche cartridges (327FM/41mag) and do try to innovate (model X, axe, and long ranger). I may not personally be interested in everything they do but I do like they are doing more than making the same thing with different materials and barrel lengths. They may be sensationalists in their advertising (personally never seen it) and they may take design ideas from long expired patents but they do wrap it all together nicely and when it come to business I think that accounts for something. Not every lever I get will be a Henry but I certainly will take a look every time I'm in the market for sure.

 

[W. Bittle]

I have one of their Golden Boy .22's and that little lever action is amazingly
accurate. They do have great customer service.
(Today's Henry is NOT the same company as the one of the late 1850's and
early 1860's. The original that made the 1860 was named for Benjamin Tyler Henry
who later sold out to Winchester)
I did not like it when they called their repro of B. Tyler Henry's gun
"The Original Henry" because it certainly is NOT an original. The original 1860 Henry
was in .44 Henry rimfire and completely different. The Uberti repro is
actually a more accurate reproduction, especially the brass frame which uses real brass.
But, Henry makes quality products and they stand behind them which is more
then I can say of some manufacturers. They also build them solely in
the USA and for some that is a big deal. There lever guns are super reliable.
I have yet to see a Big Boy, or the smaller Golden Boy and other .22's fail in any way.

 

[BSA1]

Well this is refreshing news after my experience this week with Bear Creek Arsenal refusing to stand behind their product. Another thread has me thinking about getting a Henry Survival Rifle.

 

[Newtosavage]

Great report. Thanks for sharing that. Henry definitely seems to be building their reputation, which is great to know considering I see their infomercials literally all the time. But if they can back that up with great CS, then good for them.

 

[Newtosavage]

I bought my first Henry as my first gun ever. Didn't know anything about guns really and had no idea Henry had any "historical" significance, just figured it was the owner's name or something. I bought it because it looked better and ran smoother than anything else on the rack at the time in my budget. Although I've never had to use their customer service I do appreciate them for several of the other small things they do. They make it very easy to suggest new products or ask questions. They support niche cartridges (327FM/41mag) and do try to innovate (model X, axe, and long ranger). I may not personally be interested in everything they do but I do like they are doing more than making the same thing with different materials and barrel lengths. They may be sensationalists in their advertising (personally never seen it) and they may take design ideas from long expired patents but they do wrap it all together nicely and when it come to business I think that accounts for something. Not every lever I get will be a Henry but I certainly will take a look every time I'm in the market for sure.

Good, honest and objective report. I take exception to them using the Henry name, but otherwise they seem as good as any modern American gun manufacturer.

 

[Old Stumpy]

I don't give a damn if Henry uses the Henry name or not.
Nor do I care about how many angels can dance on the head of a pin.
Winchester offers Japanese-made Miroku made firearms, and the owners bear no relationship to the original company at all either.
I only care that they both offer excellent guns.

 

[Newtosavage]

I don't give a damn if Henry uses the Henry name or not.
Nor do I care about how many angels can dance on the head of a pin.
Winchester offers Japanese-made Miroku made firearms, and the owners bear no relationship to the original company at all either.
I only care that they both offer excellent guns.

Yup, and you're entitled to that opinion too. Ain't it great.

 

[Old Stumpy]

Yup, and you're entitled to that opinion too. Ain't it great.

It is.

 

[ford8nr]

Had a similar problem with a Ruger M77 stock years back. Called Ruger to see what my options were. Had a new stock - no charge a week later.

 

[Trey Veston]

I think Henry is trying to unseat Ruger as the king of customer service. Never had to deal with either, thankfully. Over on the Marlin forums, I was told to forget about returning a rifle to Marlin for repair since they usually come back just as bad. And if you attempted to smooth the action or do anything else on the rifle, then they declared the warranty invalid.

If I ever get a wild hair for another lever gun, it will likely be a Henry.

 

[K0ZZZ]

My favorite "shootin' gun" is my Henry 22 carbine with the large loop lever. I could just fire that thing all day, having a ball the entire time. I don't even remember why I originally had to do it, but I emailed customer support, and sure enough it was Anthony Imperato that responded. Made my day he answered my question!