I bought primers from them. UPS held the shipment for some reason and I never received them. Thought I was getting scammed. They were responsive.... but wasn't exactly a priority. They ended up just sending me another box from their warehouse and said they'd keep the returned box when UPS decided they'd send it back. It took over over a month to receive said primers..... during which I had to reach out to them about once per week. I was always friendly.... and patient. They ended up giving me a discount on a second box I ordered once the first finally arrived (so I knew it wasn't a scam), which was nice of them. So in the end it was a happy ending.... mainly because I now have a lot of primers.