Just in case you didn't know it--Spyderco is the best folder manufacturer on Earth

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In May I damaged the lockback of my Spyderco Pacific Salt plain edge getting the knife hung up while processing a salmon for the filet knife. Sent off the Spyderco to Warranty and Repair in Golden Colorado and today have a brand spanking new knife in the box.

Maybe their wares aren't for everyone. Maybe they don't make the toughest folders in existence. They just do happen to have the most no BS, no mealy mouthing, warranty service ever.

First you get a world class product that in my experience never has failed to be sharp out of the box.

And then, even if YOU arguably buggered it up, they don't bitch and cry about HOW it happened. As long as it wasn't obvious boneheaded abuse they will likely replace it no matter how much time or wear and tear has passed.

Some companies still remember that making today's sale is only half of the customer experience. Spyderco is one of those few remaining from whom one can buy with total confidence that they will stand behind their products.
 
I've had a Endura and a Delica and didn't like either one because the locks wouldn't hold. Still have the Endura, should send it and a letter off to them and see if they can make it right. Maybe I shouldn't have given up on them so quick.

Thanks for the info, Monty
 
I've had a Endura and a Delica and didn't like either one because the locks wouldn't hold. Still have the Endura, should send it and a letter off to them and see if they can make it right. Maybe I shouldn't have given up on them so quick.
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You definitely should at least contact them. There is a knife smith on many of the forums who testifies that Spyderco, and CS have some of the better lock backs on the market. Knowing Spyderco's reputation, they would probably want to examine your knives to understand the problem.
 
When I broke the pocket clip on my UK penknife I emailed spyderco about they promptly posted me two replacement clips.

You have to take your hat off to Customer Services like that.:)
 
I haven't needed to use their warranty. I've been carrying a plain edge spydercard for 7-8 years. It was on clearance at a sporting goods store and as much as I enjoy carrying a knife it was the only one that really disappeared in my pocket. The spydercard is probably one of the lightest-duty knives they made and I've used it every day, cleaning small game, paint scraping, twisting wire, light hammering, food prep, dropped dozens of times, and even thrown into plywood. It's had an abusive life and the service this $30 knife gave me over the years has really impressed. The one in my pocket deserves to be retired and replaced.
 
If you have a problem with a knife from Spyderco you should contact them and let them know that you are sending it in to them.

They want to know when and how their knives fail so they can deal with any QC problems.

As to getting a new knife, that's what you should expect because it's far less costly to them to just send another knife out than to perform a QC inspection and repair the knife.

Other companies with similar customer service are Timberline, Randal King and SOG.
 
I think Spydercos are great values. I probably sold more than twenty this weekend, from tiny Ladybugs all the way up to beefy Chinooks. The only knife I got for myself at Blade was a black Dodo.

Besides being a great value, Spyderco has great people. I love 'em. :)

John
 
I'd also add Kershaw to hso's list.

I've not had to use Spyderco's customer service as yet but I hear it's good. Sal is one amazing guy. He comes all the way across the atlantic to talk to a couple of dozen British knife enthusiasts, designs a 100% new knife, just for the (very small) British market and makes a custom version of an existing knife, just for the few guys who came to hear him speak. And then he makes another new knife just for the Danish market, and then starts work on making a second, more sheeple friendly, knife for the Brits. And then he starts working on a third knife not only for the Brits, but based on their own ideas and markets it to the whole world.

That, and he invented the Sharpmaker, still the best sharpening system in the world, redefined (invented?) the modern pocket knife and is probably the only big knife company owner with the balls to release something like the Captain or T-mag.
 
Which knife did this gentleman design for the UK market? I am going to visit the UK, but it is my understanding that locking knives are now illegal for carry there.
 
spyderco is a great company, proof is in their ability to listen to their customers, aswell as the in quality and design of their products.
 
They are good, but I prefer the ORIGINAL one handed folder. A.G. Russell was the first, and I feel still the best, made. After 23 years of HARD use they replaced it. :):)
 
Which knife did this gentleman design for the UK market? I am going to visit the UK, but it is my understanding that locking knives are now illegal for carry there.
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The Spyderco UKPK (United Kingdom Pen Knife).

Syd1.gif

It's a slip joint, and thus legal to carry in the UK. There is also the T-mag which is a magnetic slipjoint, and they are making a new version of the UKPK designed to be more socially acceptable and less tactical looking, whilst retaining the one-hand opening and the quality materials of the existing UKPK.
 
Sal is also very good about letting knifemakers use the "hole". For a very small fee you can make 50 folders in a year. That would be plenty for me (heck that would be 10 years worth!) but the maker who applied for it turned it down because it was "only" 50. :)
 
May I add Buck to the list of good knife makers?

My father bought a Buck folding knife 20 years ago, and 3 years ago the handle broke on it. A friend of his at work told him of how he found a heavily damaged buck knife in the bottom of a crate shipped from germany, he sent it to buck, and they repaired it, looks like new, you could barely tell it was rebuilt from his old one. After hearing this my father sent his in, they rebuilt his and sent it back in flawless condition. Buck charged both of them nothing for their repairs that must have cost the company atleast the price of two new knife in parts and labor.
 
I've got a bunch of knives. Of the makers I have sampled Spyderco provides the most consistent quality all the way across their product line. I've got an Endura 4 that I use as a beater, a Manix that I carry at work that is built like a tank, and several others. Sal stands behind his products and isn't afraid to try new things. I like that.

They also make the only sharpening system that my clumsy self can use to put a razor edge on things. The Sharpmaker is awesome.

I also like Benchmade and the older Buck knives.
 
Do any of my fellow Brit's have a UK contact address for Spyderco (or an official distributor).

My trusty Delica II is in need of a service - I lost one of the tiny screws that holds the pocket clip on and the blades got a couple of chips that I'd like to get polished out (I'm a complete klutz with sharpners etc :uhoh:)

This knife has served me well for many years and although I am seriously considering retiring it for a new Harpy (I love the shape), and AFAIK Spyderco is the only choice for me. Not too sure with UKPK as I've already got too many bit's missing and I really don't want to take the chance of it closing on what's left of the tips of my fingers :)

In case anyone's wondering why the Harpy (as if I needed a why), I was in a fairly serious car accident last year with the wife and kids, something close to hand that will cut through a seatbelt without a second thought is a must, and the curved tip will slide in underneath the belt without injuring the person in the seat - is that a good enough reason "officer" ????

That's not to count, cutting fruit (you mean I can't enjoy one of my five-a-day?), opening boxes / letters etc at work, cutting cable ties, sharpening my pencil (have you noticed how great the spyderedge is for that?), picking my nose, scratching my backside - ok the last two are a joke, but so's the current legislation in the UK...


Thanks in advance for any help.

Jon...
 
And they want you to be sure you know exactly where they are, too. The tang on my S30V Native is stamped "Golden Colorado USA Earth."

8^)

lpl/nc
 
My daily-carry knife for "tight knife rules jurisdictions" is a Spyderco Persian, the original longer type done in collaboration with Ed Schempp. Has a GREAT feel to it, lockback but with a very smooth action and a VG10 blade. Daily carry for over two years, still tight and right. Never drawn in anger but in it's size class (3.5" blade, 3" single cutting edge) it's a superb fighter. The grip shape gives it a functional reach of just past 4", which I like.
 
I've also had excellent service from Spyderco. Sent back a Manix and Military that were suffering from lock failure. They fixed them up and had them back to me within a month. Later I sent in another Military that I managed to snap the tip off and nick up the edge really good doing some construction work. They replaced the blade and tuned everything up, and they were a pleasure to deal with every time. I've also had similar service with Benchmade and Emerson knives. All top notch.
 
This knife has served me well for many years and although I am seriously considering retiring it for a new Harpy (I love the shape), and AFAIK Spyderco is the only choice for me. Not too sure with UKPK as I've already got too many bit's missing and I really don't want to take the chance of it closing on what's left of the tips of my fingers

In case anyone's wondering why the Harpy (as if I needed a why), I was in a fairly serious car accident last year with the wife and kids, something close to hand that will cut through a seatbelt without a second thought is a must, and the curved tip will slide in underneath the belt without injuring the person in the seat - is that a good enough reason "officer" ????
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Here's my girl. I've been carrying this knife for 7 years now. LOVE this knife, you absolutely -won't- be disappointed.
harpy1.jpg


As far as the thread topic, yes, Spyderco is one of the BEST.

Kat
 
I'm a fan of Spyderco knives and link to them off my blog. I'm on my fourth and none of them have failed but I did lose a Delica due to my own stupidity. Lock failures? Not tough/durable? These are great and much easier to use than my old Buck 110 or Gerber Sportsman II which were THE lockbacks once upon a time.
 
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