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Leupold warranty.

Discussion in 'Long Gun Accessories and Optics' started by ohihunter2014, Aug 13, 2019.

  1. ohihunter2014

    ohihunter2014 Member

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    Well I get to take advantage of Leupold's warranty. Anyone have an idea of turn around time for fixing binoculars?

    I was out a few weeks ago hunting and the left eye piece popper off. The screw holding them in fell right out and it looks like the plastic stripped. I filled out a warranty sheet for them and will be sending them this weekend, but deer season starts end of September and I would like to have them back by then.
     
  2. eastbank

    eastbank Member

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    I think you will have them or a new one back by then, the times I used their warranty service return time was short.
     
  3. cdb1

    cdb1 Member

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    I’ve used their warranty once on a defective scope and turnaround was ten days.
     
  4. earlthegoat2

    earlthegoat2 Member

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    Which scope model was it out of curiosity?
     
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  5. ohihunter2014

    ohihunter2014 Member

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    This is good news! Thanks, guys.
     
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  6. cdb1

    cdb1 Member

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    VX-3 1.75-6x32
     
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  7. LoonWulf
    • Contributing Member

    LoonWulf Contributing Member

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    I've sent in a couple leupolds, longest wait was right at two weeks, and the original package got lost in the mail. on the occasion they sent a second scope immediately.
     
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  8. Mowgli Terry

    Mowgli Terry Member

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    They have done me right since some time in the 1970's. Hope your get binoculars back by deer season. Might suggest giving Leupold a call to stop the guessing and end the anxiety,
     
  9. Ks5shooter

    Ks5shooter Member

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    You will be fine for season
     
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  10. Chuck R.

    Chuck R. Member

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    I've never used their warranty, but I did have them change a scope reticle in the spring.

    They stated 4 weeks and I had it back in under 2. Seems like they subscribe to the "under promise and over deliver" school of thought.
     
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  11. Mowgli Terry

    Mowgli Terry Member

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    My replaced Leupold.s:Let me make this perfectly clear about scope replacement. Three of the scopes were over thirty years old. They had been in my possession that many years. All were due to damaged.
     
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  12. JudgeHolden10

    JudgeHolden10 Member

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    I had Leupold replace some damaged parts after I dropped the scope on concrete. The repair was reasonable ($40), and I had my scope back in under two weeks.
     
  13. ohihunter2014

    ohihunter2014 Member

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    Well I sent the Bino's in around the 27th of august and still not a peep from Leupold. I may give them a call today and ask when they think they will send the repaired ones back cause deer season starts the 28th. All it was is a rubber eye piece that popped out and shouldn't be hard to fix.
     
  14. ohihunter2014

    ohihunter2014 Member

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    Well tried calling them today and reached a very nice woman who transferred me and I used to call back feature. Someone called me back and left a message to call them back. I thought that was a nice touch. I forgot and checked my email and it shows two bino’s shipped with two model numbers. I wonder if they aren’t sending the old pair back along with an upgrade model?
     
  15. Sniper66

    Sniper66 Member

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    I bought a new Leupold that would not adjust. Returned it and they sent a new one immediately and gave me a set of screw-in scope caps as an apology. Great CS.
     
  16. ohihunter2014

    ohihunter2014 Member

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    Well they sent new binoculars and my dumb butt broke the harness clip trying to clip the harness on. Very brittle stuff! I’m happy though
     
  17. ohihunter2014

    ohihunter2014 Member

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    Well I tried the new bino's on last nights deer hunt and I could make out eyes, ears, etc all very clearly till 10min before dark. These new Mckenzie BX1 bino's are way clearer than my old ones, lighter and smaller. I am super happy!
     
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  18. Ks5shooter

    Ks5shooter Member

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    Love Leupold,glad it worked out and you are happy:thumbup::thumbup:
     
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  19. Grayrock

    Grayrock Member

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    So you got your old pair back AND a new pair? Or just a replacement pair instead of the old ones?
     
  20. ohihunter2014

    ohihunter2014 Member

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    I got a brand new pair that is highly upgraded. The invoice and shipping note said two pair were coming but only the new ones showed up. I am happy with how they handled it.
     
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  21. hillman23

    hillman23 Member

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    They've always taken great care of me. I'm fortunate to live close enough to their facility that I can just drop by in the front office. Last time I had an issue with a Sako scope mount, I had a technician come out from the back with a new ring, new screws, and a new hat. They're top notch. Congrats on the new binos and I'm glad it work out for you.
     
    ohihunter2014 likes this.
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