Sergeant Sabre
Member
I've always thought Leupold's products were over-priced despite the onslaught of anecdotes from owners regarding Leupold's "we-go-way-out-of-our-way-to-ensure-you're-satisfied" customer service. I guess experiencing is believing:
I bought a used M8 2x20mm handgun scope on EBay from a seller who said he'd bought it used about five years ago. Selling price was $130.
When I recieved the scope, I noticed that it seemed slightly "dim", and there was sometimes a strong glare on the objective lens that obscured the target and crosshairs. This didn't seem right, so I decided to send it to Leupold and see what this customer service was all about.
I sent it on 10 Feb, they recieved it on 13 Feb. On 27 Feb I had a brand-new-in-box FX-II 2x20mm handgun scope on my doorstep. Inside was a work order that said "CUSTOMER COMPLAINT: Image Problem, WARRANTY WORK: Replaced".
Wow !!! I sent in an old, worn-out M8 scope, thinking they'd maybe replace or resurface the lenses, and they sent me a brand new FX-II!!!! Keep in mind that the M8 isn't made anymore and used to retail for about $199. The FX-II 2x20mm replaced the M8 2x20mm and retails for about $299.
So, for my $130 purchase, I recieved a brand-new $300 scope, courtesy of Leupold. That's some serious customer support. I'm sold.
I bought a used M8 2x20mm handgun scope on EBay from a seller who said he'd bought it used about five years ago. Selling price was $130.
When I recieved the scope, I noticed that it seemed slightly "dim", and there was sometimes a strong glare on the objective lens that obscured the target and crosshairs. This didn't seem right, so I decided to send it to Leupold and see what this customer service was all about.
I sent it on 10 Feb, they recieved it on 13 Feb. On 27 Feb I had a brand-new-in-box FX-II 2x20mm handgun scope on my doorstep. Inside was a work order that said "CUSTOMER COMPLAINT: Image Problem, WARRANTY WORK: Replaced".
Wow !!! I sent in an old, worn-out M8 scope, thinking they'd maybe replace or resurface the lenses, and they sent me a brand new FX-II!!!! Keep in mind that the M8 isn't made anymore and used to retail for about $199. The FX-II 2x20mm replaced the M8 2x20mm and retails for about $299.
So, for my $130 purchase, I recieved a brand-new $300 scope, courtesy of Leupold. That's some serious customer support. I'm sold.