nwilliams
Member
About a month ago I had a little incident at the range with my Daniel Defense M4-XV. To hear the what happened please refer to this thread:
http://www.thehighroad.org/showthread.php?t=525310&highlight=daniel
Well I got my AR back from Daniel Defense the other day!
There was no paperwork with the gun so I decided to give them a call and find out what they discovered. I ended up talking to the gentleman that worked on my gun and he told me that he replaced the entire upper and did a check of the lower. He said that the lower was fine and that instead of trying to repair the old upper they just gave me a new one!
He said that the barrel didn't appear to be clearly bulged but upon removing the barrel he discovered two hairline cracks at the rear of the barrel. He didn't know what caused it but we both agreed that based on the circumstances surrounding the incident it was most likely caused by a squib round.
I have to say that these folks over a Daniel Defense are awesome, the gun malfunctioned because of a bad round and yet they took it upon themselves to see to it that I had a working gun again at absolutely no cost to me. The turnaround time was excellent, it took me about two weeks to finally get the gun shipped off to them after I received the return shipping label but less than two weeks later I had it back with a brand new upper on it!
Everyone I dealt with on the phone was extremely courteous and professional and they really didn't ask any questions, it seems all they wanted to do was rectify the situation and satisfy my needs as a customer.
I can't wait to take my AR out as soon as I can and start putting rounds through it again. However I'm going to be a bit more mindful about the ammo I use in it from now on.
Here is my rifle with a brand new upper! When I shipped the rifle back to Daniel Defense I put everything back to it's factory configuration, just they way it was when I bought it. However as soon as I got it back one of the first things did was to ditch the plastic handguard and reinstalled the railed handguard. I also reinstalled the Magpul grip and stock but it wasn't until after I took this pic that realized that I forgot to replace the rear sight with the Magpul one I have.
http://www.thehighroad.org/showthread.php?t=525310&highlight=daniel
Well I got my AR back from Daniel Defense the other day!
There was no paperwork with the gun so I decided to give them a call and find out what they discovered. I ended up talking to the gentleman that worked on my gun and he told me that he replaced the entire upper and did a check of the lower. He said that the lower was fine and that instead of trying to repair the old upper they just gave me a new one!
He said that the barrel didn't appear to be clearly bulged but upon removing the barrel he discovered two hairline cracks at the rear of the barrel. He didn't know what caused it but we both agreed that based on the circumstances surrounding the incident it was most likely caused by a squib round.
I have to say that these folks over a Daniel Defense are awesome, the gun malfunctioned because of a bad round and yet they took it upon themselves to see to it that I had a working gun again at absolutely no cost to me. The turnaround time was excellent, it took me about two weeks to finally get the gun shipped off to them after I received the return shipping label but less than two weeks later I had it back with a brand new upper on it!
Everyone I dealt with on the phone was extremely courteous and professional and they really didn't ask any questions, it seems all they wanted to do was rectify the situation and satisfy my needs as a customer.
I can't wait to take my AR out as soon as I can and start putting rounds through it again. However I'm going to be a bit more mindful about the ammo I use in it from now on.
Here is my rifle with a brand new upper! When I shipped the rifle back to Daniel Defense I put everything back to it's factory configuration, just they way it was when I bought it. However as soon as I got it back one of the first things did was to ditch the plastic handguard and reinstalled the railed handguard. I also reinstalled the Magpul grip and stock but it wasn't until after I took this pic that realized that I forgot to replace the rear sight with the Magpul one I have.
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