my new remington 870 police magnum is a lemon!!!

[boots]

i just purchased a remington 870 police magnum...picked it up from the gunshop one week ago....brand new in box...

i have yet to fire a round from it and it is already having problems....i wanted to work the action in, so i filled the mag tube with some a-zoom snap caps and cycled it...the shell wouldn't release from the tube...hmmm...

i found the problem was that the left side shell latch wasn't releasing the round...the left action bar was engaging the shell latch correctly and was depressing it but the latch would catch on the edge of the rim...so i tried some live rounds, because i thought maybe the snap cap rim diameter was out of spec...i tried with some sellior and bellot 12g rounds and the same thing happened...tried some remington ammo, and the same thing...and not only was i having feed problems, i was also having double feed problems...

so i took the shotgun completely apart and took out the trigger assembly, bolt everything...i was left with the receiver and the shell latches...i noticed that the left side latch was loose, so i firmly pressed it back into it's space...it snapped back into place, and i was surprised that i could do it with my hands alone....the edges of the latch cutouts in the receiver were peened over to hold the actual latches in, but the left side was kind of loose...well, i reassembled everything with the latches in place and recycled the action....the first couple of runs, everything seemed to be fixed, but after a couple of more cycles, the same problems resurfaced....i dissassembled once again, and the left side latch was loose again...

either the latch cutouts in the receiver are too big and perhaps out of spec, or the shell latch itself could be out of spec...i have a marine magnum that runs perfectly and i took it apart to see if the left side latch was loose....nope, tight fit and i couldn't pry it out of the receiver with my hands alone....in the police magnum, i noticed that i could pop the latch in and pry it out of the receiver with my fingers alone...i couldn't do this with marine magnum....


i know what the problem is, but how do i fix this??? i do not have the equipment to peen metal...and why should i have to repair a brand new gun???

i am losing faith in remington....i've had 3 870s in my life and 2 have had problems....i thought the police models were supposed be extra carefully inspected...i am going to try to exchange my gun for another if possible...


any suggestions???


thank you for your time...

 

[proud2deviate]

I'd suggest you call Remington, 'cause that ain't right.

If their customer service is like I've heard, they should pay shipping both ways, and get it straight for you. You're right, no 870, and damn sure not a Police, should be doing that.

 

[MAX100]

I have been saying that Remington QC has been lax for the last couple of years or so. Many have disagreed with me. Remington will make it good. Send it in to a Remington service center and they will take care of it. I would demand that Remington pay to have it picked up. You have a lot invested in this gun and it is over priced to begin with. Maybe Remington will get it's act together soon. Prices go up and quality goes down. You are the second post in the last week that has had problems with their New 870 Police.


GC

 

[Javelin]

ACK! That is not good. I am sure they will fix it. Be sure to ask for shipping costs too.

 

[boots]

i bought it from an internet source....and i'm thinking about asking for an exchange, but i wonder if i would have to do the paperwork all over again...

 

[scorpionjcd]

Its allways best to buy a gun in person and to see if their might be anything wrong with it before buying it. You might be able to return it easyer and get another.

 

[boots]

i would prefer i see the gun first before i buy, but i live in california and local gunshops usually charge way too much...so these days, i buy off the internet and use my local shops just for transfers...so most of my guns have been bought off the internet sight unseen...i only buy new guns for this reason, and the police mag was new...just not good...

 

[Robert Hairless]

Do you mind if I ask where you got it and what you paid?

 

[boots]

olde english outfitters and i paid 399 shipping included...

http://www.oeoutfitters.com/scripts/default.asp

 

[bofe954]

If you bought it new Remington will fix it. Source doesn't matter. Call them, arrange shipping.

 

[GRB]

i know what the problem is, but how do i fix this??? i do not have the equipment to peen metal...and why should i have to repair a brand new gun???

You should not have to repair it at all, I am surprised youe ven ask that question. Contacting Remington will get the problem on the way to being solved. last time I checked they stand strong behind their products.

All the best,
Glenn B

 

[Robert Hairless]

olde english outfitters and i paid 399 shipping included...

Good price.

I agree with everyone else: call Remington directly, explain the problem, and ask them to make it right.

Boots, are you sure it's a Police Magnum? That site doesn't list one but it does list the Remington 870 HD Synthetic 12Ga.

 

[boots]

yes i'm sure it's a police magnum...marked on the receiver...the company i bought from is olde english outfitters, but i didn't buy off of their website....they listed the police magnum on auction arms...

 

[boots]

and i think i'll send it in to remington for repair...

but i worry about one thing...when i had an express hd model, i had to replace the left latch and i did it myself...just popped the old one out with a screwdriver and put the new one in by placing the latch in the receiver, covered the area with some cloth so i wouldn't mark marr the metal, and used some pliers to pop it back into place...

i fear that since the cutout is out of spec, all the factory will do to repair it, will be to peen the area severely...if i ever had to replace the latch, then i would have to send it in again....and i feel that a shell latch is simple enough to repair myself...

 

[boots]

here is an email i sent olde english outfitters:

hello, name is XXX. i recently purchased a remington 870 police magnum from you guys...the auction number was #XXXXXX.

well, i examined the shotgun at my local gunshop where the transfer took place and determined it was indeed new and in good condition...

when i got home i tried to cycle the action with some rounds to test the function and it malfunctioned. the magazine tube would not feed the rounds into the chamber. i dissassembled the gun and pinpointed the problem...it was the left side shell latch. it was loose and the latch cutout in the receiver was too big for the shell latch...i restaked the latch and reassemble the gun...i cycled a few times and the problem seemed fixed, but it started to exhibit the same problem after a few more cycles of the action. i took the gun apart once again and the latch was loose...

i believe that the gun you sold me has a manufacturing defect and would like an exchange for a new gun. i realize that you state that i should examine the gun before taking ownership to prevent this type of situation, but the problem with the gun could not be diagnosed until it was fully dissassemble...something i could not do at the gunshop before taking delivery...

please note that this gun has not even been fired...when i return it, you can check the bore for yourself...it is in the same exact condition as it was sent to me...please make this right...

i will attempt to call you early next week and when you get this email, please reply as soon as you can...

i would really appreciate a phone call also...i will ttry to call you guys myself, but you can call me at these numbers:

work (xxx)xxx-xxxx ----M-F 8am-5pm

and my personal cell phone : (xxx)xxx-xxxx


thank you, XXX


p.s. when you mailed my shotgun, you actually sent it to my home address an not the ffl dealer address that was provided...i was informed by my ffl dealer that this is highly illegal...please be more careful next time...

 

[boots]

and their reply:

You need to call the store and talk to Kirt Cornell the Warehouse Manager on Monday about the return.

I wish you had not restaked the latch and notified us of the problem before you did that on your own, this may cause us not to be able to return the shotgun to Remington. You doing that makes it not in the condition you received it or in the condition we received it from Remington.

and my reply:

i did not damage or even mar the metal in any way...when i say restaked, i just mean that i put the latch back into the latch cutout into the reciever...nothing has been altered in any way...it is in the exact same condition as i received it...an unfunctioning shotgun...let me reiterate, nothing has been altered...everything has been restored to the condition it was when i received it...

 

[MAX100]

It seems strange that they were able to sale a new 870 Police that cheap. Dealer cost on a new one is about $500. Retail is would be around $575.


GC

 

[madcratebuilder]

I

t seems strange that they were able to sale a new 870 Police that cheap. Dealer cost on a new one is about $500. Retail is would be around $575.

Something doesn't smell right.

i just purchased a remington 870 police magnum...picked it up from the gunshop one week ago....brand new in box...
i have yet to fire a round from it and it is already having problems....i wanted to work the action in, so i filled the mag tube with some a-zoom snap caps and cycled it...the shell wouldn't release from the tube...hmmm...

Have you stripped and cleaned and greased your shotgun yet. Any new gun needs complete cleaning when new out of the box.

 

[boots]

cleaning was not the problem...as i said, the left side shell latch will not stay put...

 

[KINGMAX]

the $$ pricing does not sound right

looks as if this may have been a return or something out of the ordinary. Did you order this item, or buy it off the shelf??

 

[nathan]

Sounds to me its lemon thats why its priced low. Remington isnt perfect like in all things. They should honor giving you a new replacement.

 

[boots]

it's this one without the mag extension...it is a standard blued/wood model with 4+1 capacity...

 

[boots]

and i really didn't like their response...they make it seem like i did something radical to repair the gun, but in reality, all i tried to do was put the latch where it's supposed to go, and when it was put back, it poppped right back out after a few cycles...

 

[proud2deviate]

Hmm, I'll give you $30 for the POS

Sorry, I really shouldn't poke at you. Again, I'd suggest you address your concerns to Remington directly. Compared to what you've seen from your worthless trading partner, Remington will probably fall all over themselves trying to make things right.

The seller's response was totally uncool, chastising you for a defective product. Completely the opposite of what it should be.

 

[Fred Fuller]

boots,

You said "...i restaked the latch and reassemble the gun.... Their reaction was reasonable, given your statement.

Given your description, you didn't restake the shell stop- you merely replaced it in its recess. Your statement was misleading, unfortunately. Therefore their (understandable) reaction.

Focus on the positive here- sounds like they are going to do right by you. Too bad you had trouble with a brand new Police gun, but it isn't over yet...

lpl/nc (...Cinderella 870s, people- look for Cinderella 870s... if you don't know how to shop for a good used 870, get help doing it, but buy good used 870s. I put another one on layaway yesterday, an older-model (pre-mag tube dimples, pre-polymer trigger plate) Express gun in pristine condition. Like I need another one- but I follow my own advice...)