P89 ruined, offered replacement...choices!

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They give a $70-100 discount on several of those guns by your own estimate. If your prices in blue are dealer cost that means Ruger's cost is even lower.

So basically only the 1911 is a decent deal. Since it'll be a different make/model with a new serial number you will (I could be wrong but I thought only a replacement of the same model can ship to the door) be forced to go through an FFL. If that's the case you can subtract $20-40 for that.

<snip>

I really do see the discount as pretty small when you're looking at a $300 handgun if it worked and the parts to fix it are probably available someplace online.
After re-reading the OP ...

Seems to me that the one critical point that you failed to factor in is that Ruger, apparently, has no obligation to offer any discounts.
 
I bought a Redhawk that had problems that Ruger never could fix and that particular variant went out of production. They upgraded me to a Super Redhawk for free. Doesn't seem like very good CS you are getting unless you did something to the P89 that would void the warranty.
 
I'd take one of the GP's. The SR-9 is just another plastic gun, and not the best of them. 1911's are everywhere, and once again there are better examples. The SP is a good revolver, but bigger than it needs to be.

The GP's are arguably the best full size revolvers in current production. No worse than 2nd best.
 
After re-reading the OP ...

Seems to me that the one critical point that you failed to factor in is that Ruger, apparently, has no obligation to offer any discounts.
What you failed to note is that I never said they did. I was just pointing out that a couple of years back they would've handled it dufferently than saying "okay buy a new Ruger for a $100 discount" since it failed.
 
So much for that amazing CS I keep hearing about.
What more should Ruger have done?
Dealer cost in blue
sr9 compact for 308 $379
Sr1911 or cmd for 489 $625
Gp100 any size for 432 $512- $647
Three inch gp for 417 $532
Sp101 for 380 $477-510

"Miniscule discount"? Not.Even.Close.
Always find it interesting that firearms are held above just about every single consumer product you can buy. Try returning your 10yr old broken TV, mixer, lawnmower, etc. etc. etc.
The gun was a cheap gun 20yrs ago. seems they are giving a fair price for the broken gun as trade in.
 
Doesn't seem like very good CS you are getting unless you did something to the P89 that would void the warranty.

Rugers don't come with any official warranty. They generally just promise to do whats right.

In this case - the P89 hasn't been in production in ~10 years and most of them were made a lot earlier than that. We could be talking about a gun that is decades old.

Now, failures can fall into 3 potential categories:

1. User error (they did something wrong and broke it).
2. Wear and tear.
3. A manufacturing defect.

IMHO Ruger generally isn't responsible for #1, nor #2, particularly on an old gun. If it's #3 then I'd expect a replacement gun at no cost, but its been my experience that it doesn't take 10+ years for a manufacturing defect to show itself unless the gun was basically never shot.
 
Well, I guess I'm not going to say Ruger should have done this, or that, but I am a little surprised based on their rep, and first hand stories I've heard that they didn't offer a brand new gun as a replacement. Seems like a free American Pistol would have been fair compensation. But this is better than nothing.

I'd ask about an Alaskan in 454 first off. If that's not possible, I'd go for a Match Champion. And if that isn't a go, I'd tell them I want a 5 inch GP100.
 
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I'd get a Model: 1757 - 22LR. 22LR revolvers hold their value better than most other pistols and revolvers, assuming your biggest concern is the residual value of the firearm.
 
Rugers don't come with any official warranty. They generally just promise to do whats right.

In this case - the P89 hasn't been in production in ~10 years and most of them were made a lot earlier than that. We could be talking about a gun that is decades old.

Now, failures can fall into 3 potential categories:

1. User error (they did something wrong and broke it).
2. Wear and tear.
3. A manufacturing defect.

IMHO Ruger generally isn't responsible for #1, nor #2, particularly on an old gun. If it's #3 then I'd expect a replacement gun at no cost, but its been my experience that it doesn't take 10+ years for a manufacturing defect to show itself unless the gun was basically never shot.

Well put!

I do not understand the something for nothing attitude here on this topic.

The O.P. doesn't offer any information about what the damage is to the gun only that Ruger says they can not repair it.

The gun could easily be 25 years old. I brought my P-89 in 1991 used. The only problem I have run into with it is it started giving me light primer strikes causing misfires. Replacing all of the springs solved the problem.

If it was to develop a problem that could not be repaired I would choose a GP-100.
 
Rugers don't come with any official warranty.

And yes there's that also.

The O.P. doesn't offer any information about what the damage is to the gun only that Ruger says they can not repair it.

And yep, this could also be true. The gun may be so shot out that Ruger views it as normal wear and tear.

In fact the more I think about it, that's a really good point that P89's haven't been built for quite awhile, so unless it's a manufacturer's defect, they don't necessarily owe the OP anything at all.

I wouldn't expect Chevy to fix my 10 year old truck for free, or replace it for free. The discount is a nice gesture.
 
Well you also can't necessarily assume an old gun is worn out. It may have 100,000rds through it or 100.
 
A couple of years ago a customer brought in a "P" gun, don't remember model number, that he had somehow cracked the frame on. We sent it to Ruger who replaced the frame, which necessitated a transfer, and enclosed a note that stated something like, "as damage was due to an error on the part of the owner, we are replacing the receiver on a one time basis." No charge.
 
A friend of mine bought a used stainless Vaquero that the front sight was quite noticeably canted to one side. Turns out the barrel was improperly installed. Ruger offered to fix it for free because it was their fault but the problem was that particular model (.44 Magnum), was no longer in production and there were no new barrels to replace it with. So Ruger made up a new barrel, installed it, and since the new barrel didn't quite have the same finish as the rest of the gun they went and polished the whole gun so everything would match. Took awhile but all done free of charge; Ruger even paid for the shipping.

To me that's great customer service.
 
I don't mind giving some clarity here.

I bought the gun used for 325.

A part broke (no gun smith but I believe a part that was in the trigger link). Anyway, the gun became rightly locked up and i had two local gun smiths take a look at it.

They both concurred it as a parts breakage and they couldn't get it opened. They said to send it back to Ruger who also couldn't get it open. Quite a crazy break and nothing I ever read about before as an issue. I think I got a fluke.

For what it is worth I think ruger is doing a stand up job. They couldn't fix it but it's also a second hand old pistol so imo they don't owe me a new free one.

Leaning towards the six inch gp100 as most bang for my buck and possible chance to go up in value. Some hogue pau ferro and a fiber optic front site and I think im at a minimal loss.

Also note ruger has been very polite and timely responding to me and my ffl through this process.

Also a caution for the first time in my life buying used has turned out to be a mess. I buy used only on guns with good solid reps and companies behind them. A used p89 seemed like a no brainer for a house and truck gun. Anything made by man can break and I think this time after almost fifteen years of horse trading I got duped.

I wish armslist had a feedback system.

Live and learn and take your chances, and glad ruger is offering something. Now I'll be out about a hundred vs 325 ...and have arguably a more versatile gun.
 
defjon

Good to hear that things worked out alright for you and that you've decided on a GP100.
 
I'd go GP100 too.

After that, the 1911.

Seems like Ruger treated you well considering it to be an out of production, second hand firearm.

More a gesture to "keep you in the family" than a warranty or direct customer service issue.

You will so love the GP!

Caveat emptor!

Todd.
 
Kiln

Originally Posted by dogtown tom
What more should Ruger have done?
Dealer cost in blue
sr9 compact for 308 $379
Sr1911 or cmd for 489 $625
Gp100 any size for 432 $512- $647
Three inch gp for 417 $532
Sp101 for 380 $477-510

"Miniscule discount"? Not.Even.Close.

They give a $70-100 discount on several of those guns by your own estimate. If your prices in blue are dealer cost that means Ruger's cost is even lower.
"If your prices in blue are dealer cost"?
See the text in blue where I say that's dealer cost?:scrutiny:
Very insightful that you think Rugers manufacturing cost is less than what they sell to dealers......be kinda difficult to make a profit if it was higher dontcha think?:rolleyes:

And those prices aren't an estimate.......they are straight off my order page.

Retail price on those guns will run 5-20% MORE than that dealer cost. At Buds, the SR1911's run $666-$931. If you don't see that the OP is getting a fantastic offer then you need to educate yourself on the retail firearms business.



So basically only the 1911 is a decent deal.
Really?:scrutiny:
So the OP getting a new, in box handgun for LESS than what he would pay at any dealer in America is not a "decent deal"? Unbelievable.:rolleyes:




Since it'll be a different make/model with a new serial number you will (I could be wrong but I thought only a replacement of the same model can ship to the door) be forced to go through an FFL. If that's the case you can subtract $20-40 for that.
Oh good grief. Talk about looking a gift horse in the mouth.





I really do see the discount as pretty small when you're looking at a $300 handgun if it worked and the parts to fix it are probably available someplace
Well, it DOESN'T WORK does it? And that's absolutely irrelevant to the offer that Rugers customer service has made.
Again, unbelievable.:banghead:
 
Well, I guess I'm not going to say Ruger should have done this, or that, but I am a little surprised based on their rep, and first hand stories I've heard that they didn't offer a brand new gun as a replacement. Seems like a free American Pistol would have been fair compensation. But this is better than nothing.

haha dude, you are delusional....a FREE american pistol, for a USED 10+ year old gun?


if the gun is 10+ years old, and its broken, its either because the gun wore out, or the user broke something.......in either case, Ruger has no obligation to give the owner anything for free....

try taking your 10yr old car to the dealer and saying "oh, the car is broken, i want a new one for free"........

god some of you people are ridiculously entitled ..

you are getting a new gun, AT COST, for an old beatup pistol the company hasnt made in 10 years.........that is MORE than a fair deal.....especially coming from a company that has no official warranty on their products.
 
haha dude, you are delusional....a FREE american pistol, for a USED 10+ year old gun?


if the gun is 10+ years old, and its broken, its either because the gun wore out, or the user broke something.......in either case, Ruger has no obligation to give the owner anything for free....

try taking your 10yr old car to the dealer and saying "oh, the car is broken, i want a new one for free"........

god some of you people are ridiculously entitled ..

you are getting a new gun, AT COST, for an old beatup pistol the company hasnt made in 10 years.........that is MORE than a fair deal.....especially coming from a company that has no official warranty on their products.
Please see my second post (#35). I realized it was unreasonable, and said so.

Ruger is being stand up, and I corrected my earlier silly comment.
 
Quote:
Well, I guess I'm not going to say Ruger should have done this, or that, but I am a little surprised based on their rep, and first hand stories I've heard that they didn't offer a brand new gun as a replacement. Seems like a free American Pistol would have been fair compensation. But this is better than nothing.

haha dude, you are delusional....a FREE american pistol, for a USED 10+ year old gun?


if the gun is 10+ years old, and its broken, its either because the gun wore out, or the user broke something.......in either case, Ruger has no obligation to give the owner anything for free....

try taking your 10yr old car to the dealer and saying "oh, the car is broken, i want a new one for free"........

god some of you people are ridiculously entitled ..


You probably should have taken notice to his post made, with new insites, after the one you quoted.

You just borrowed his 10 yr old car analogy.



But, yes, it does seem that for some here to keep calling millennials entitled might be a bit like a pot calling a kettle black.
 
Either way they didn't do you any favors. If your gun is out of production Ruger offers you a miniscule discount. So much for that amazing CS I keep hearing about.
No kidding. I had an LCP that was a POS, it went back to Ruger several times before they finally gave up on it and sent me a refund. The whole time they told me to try different brands of .380 ammo, this during the shortage when you couldn't get any .380. I'm sorry, but a new gun should work with ANY factory ammo.
 
I own both the 1911 ( which I EDC ) and the a 6" GP100. Both are great machines. It's just comes down to what you prefer.
 
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