^^^well at first they requested i ship the the entire gun to them, at my expense.
i told them all i needed was an extractor, as the one in my gi expert was malformed (too long), and was causing feeding issues. (confirmed by a local gunsmith)
i told the lady i would even send them the bad extractor if they wanted. most people report that para keeps their guns for 4 months or longer! so i didn't want to pay to ship it to them, especially when all i needed was an extractor!
she then told me to buy a new para extractor from brownell's.
i ended up getting a wilson bulletproof extractor from midwayusa and put it in.
i've dealt with s&w and springfield's cust serv before, and they would have shipped me out a new extractor without question!
the para gi expert is an extremely well fitted gun. the slide to frame, and barrel to slide fit are exceptional. especially considering the $500 price tag. great gun, just had an extractor that was cast too long. i'm going to keep it, but will not give para any more of my money.