Problem with Ace Pushbutton Sidefolder, pn A500PB

[cobravenom39]

Hey guys,
This is more of an FYI for people contemplating cutting off their tang.
Cut the tang off my Saiga 7.62 in the hopes of using an ACE sidefolder setup which I heard was rock solid.

I bought the Ace A500PB with the pushbutton. Almost $100 from Midway. As soon as I got it, I thought it was a tiny bit sloppy, but thought it a compromise since it was a folder.

The design looked flawed and had an adjustment screw that corrected the slop.
Well, over time it appears that the hardened set screw has warn it's way ..056" of the way deep into the other side of the folder. I keep adjusting it, but now the stock is 20 degrees off when the stock is in the shouldered position. I'm disappointed, but knowing that it's a US gun part, the manufacturer will stand by it.

So I email Ace last Wednesday. I include a model number and Tim's secretary emails me back the following day asking me some qualifying questions about the folder. I answer her questions within minutes of receiving the email, but don't get a response until the next day. Once again I get an email from Tiffany stating that the model is defective and they have a newer version. She doesn't tell me if they will replace it or anything else. That response was Thursday. I emailed her back immediately asking if they would replace it and no email as of yet.



First couple of posters were right, Tim (boss) was out of town. Man, I'm really impatient .

Kind of disappointed in the part and even more disappointed that is has been 3 business days of correspondence and I don't know if they cover it or not. I almost feel like returning it to Midway, even though I bought it a year ago. I might want to have the tang re-welded back on. I don't want to deal with this crap anymore.

I want to vent to you guys and set up some info on the web for other guys before they cut off their tang to put on one of the few options out there for a sidefolder.

I'll keep you posted if they rectify the situation.
**************** UPDATE ***************************
Email from Tiffany to me:
"Thank you for your prompt reply. Unfortunately with it being a year and a half since you purchased the folding stock mechanism we will not be able pay for the shipping to us or the shipping back to you. In most cases if it has been over 30 days since you purchased the product we will not exchange it, unless it is a warranty issue. The mailing address you will need to send the FSM-PB to is"

I think that this is absolute garbage. This piece of crap was $100 bucks and now I have to spend $15 to get a new one, that'll probably be a piece of crap after a year, too.
I'm going to send it back to Midway for credit on my account. Unbelievable.

 

[desidog]

Is this a repost from another board?

To clarify:

1. The product was bought, installed, and used over a year ago.
2. It may have been of sub-optimal quality, but you didn't complain then, or send it back.
3. You've used it, and it has worn over time and use.
4. You have a problem with this and want a new, better one, for free.

I had the same thing happen with my car. I bought it, drove it, wore it out....and those guys had the nerve try to sell me a new model, and not just trade in my old beater for a new one. The nerve. I guess we're both victims.

 

[Sam1911]

Wait, they ARE going to replace it after a year? All you have to pay is shipping?

That's pretty decent customer service, I'd say.

 

[Girodin]

Its a year old and they are replacing it. Sounds like they are being more than reasonable unless it has some type of warranty.

I wouldn't re weld the tang. I'd just get a stormwerkz unit if you really don't want an ACE.

 

[marktx]

The design looked flawed and had an adjustment screw that corrected the slop.
Well, over time it appears that the hardened set screw has warn it's way ..056" of the way deep into the other side of the folder. I keep adjusting it, but now the stock is 20 degrees off when the stock is in the shouldered position. I'm disappointed, but knowing that it's a US gun part, the manufacturer will stand by it.

If I understand the problem correctly the way the design goes together does seem to be a bit problematic but with a little prep it can work out fine.

Clean the parts good with some alcohol or something to get things completely clean. Then put a bit of the strong Loc-tite (Red?) on the parts where they are gonna go together and on the screws. Carefully tighten them down and then let the thing sit overnight.

I have three rifles with ACE folders and none of them have come loose after being Loc-Tite together.