Problem with loading .44 Special with Pyrodex

[Willie Sutton]

^^

That's an interesting question...

On one hand, many people think that Cimmaron is great. And generally their stuff is fine. But truly... it's *just* Uberti stuff with their name roll marked on the BBL. And Uberti, no matter if owned by Beretta or not (it is), is *just* another cheap Italian replica manufacturer. Yeah they have CNC and QC and all of that.... but you're not buying a custom crafted object d' art from them, you're buying an Italian revolver designed to sell at a price point, and we all need to understand that. So "Trust Cimmaron"? Uhh... sure.... You can ABSOLUTELY trust that they will always do the right thing..... to keep their profits as high as possible.

On the other hand, my *personal* experience with their "customer service" was one of the most amateurish and badly handled fiascos that I have even been confronted with in the firearms industry. They lost a customer for life, and I will categorically nevery purchase any product from them again.

The term 'tips', as in 'I left a tip for the waitress" comes from "To Insure Prompt Service". My recommendation "TIPS" would be to have a product liability attorney write a nicely written letter describing your concerns and expectations for remedy. Help them do the right thing (to keep their profits as high as possible) by making it very hard to ignore your request for making things right. Personally, I would want a full refund of any costs associated with the bad revolver including full refund of purchase price as well as for replacement parts AND a new revolver provided with a smile, at no cost, as a courtesy to their "valued customer". Either that or let them deal with the friendly guy in the sharkskin suit that sent the letter to them to start coaxing them into doing the right thing. And I would NEVER return the parts until an agreement was reached. Evidence? What evidence? We lost it...


And really, just to frame this: It benefits ALL of us to have Uberti look at the parts and to have them see what happened in the process, so as to offer them the opportunity to fix it at the source. You were lucky, and were not injured. The next guy might not be so lucky. In the aviation business the supplier of a part that failed would be BEGGING to get you a new part at no cost and would be BEGGING to get the bad parts back so they could do a full and immediate investigation to prevent recurrance. This is how it *should* work... so encourage them to do it that way. Any other way is just an excuse to whitewash it and hope you go away. Don't fall for it.




Willie

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[BCRider]

Honda is like that with some motorcycle issues.

A buddy had his V four 750 engine go all wonky just past the warranty period. He took it to the dealer and the dealer asked on his behalf if something this odd could be covered by a "good will" extension. When Honda Canada contacted Honda Japan they moved heaven and earth to give him a new engine free of charge and absorbed all labour costs just so they could get that WHOLE engine back instead of just the pieces.

It was THAT odd a failure on an engine with a superb reputation for never going bad. So they REALLY wanted it back to see what happened.


Hopefully Cimmaron follows that sort of path. But as Willie laments it's quite possible that they won't want to bother and will simply try to let it slide.

 

[dickydalton]

Listen to Willie. He's right.

 

[dwildemn]

I like the idea of using an atty but I am retired and as I said really don't want to spend more money on this and I don't have have an atty friend that I can ask to do it nc. I talked to Hodgson (prompt and very helpful on the phone) and they did not see how adding a lube wad would cause this except if I allowed an air space in the load - that was exactly why i used the lube wad in the first place but will retrace my steps and try to make sure I wasn't problem - could be as simple as that. Not sure what the result of air space in the load is but could that have caused it? When I removed the powder from the unused rounds I originally loaded it seemed like it was compacted but I will check it out before appealing to Cimarron. I may try grinding down the cylinder to see how it fits on the frame - as I said, I am retired so have plenty of time to fool around with it. Thanks.

 

[Bezoar]

attorney wont do a darned bit of good. itll go like this

"your attorney: my clients gun malfunctioned and blew up when he was target shooting with it"

*them: "oh, sorry, but we dont warrantee the weapon for use of reloaded, handloaded, or any non commercially loaded ammunition"

 

[Willie Sutton]

^ Not likely so, if the approach is done correctly. You don't need to simply accept a "No", and it's fairly easy to prove if the thing was incorrectly manufactured. It's very easy to measure out the cylinder geometry to see if a misindexed cylinder rather than the load caused the problem, and this seems darned likely looking at the photos. Armed with that information, you can force their hand. But that's not likely to happen if the correct letter and follow up phone call is send and made.

Remember that it's a lot easier to replace something worth to them as an importer about $200 than it is to pay for even an hour of an attorneys time to defend a claim. There's no money in fighting it for them.

Truly, Uberti should have this one in their hands right now in Italy for analysis.


Willie

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