Received my M&P back from S&W...

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Magic_Man

Magic_Man

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You may remember my rusty slide thread:
http://www.thehighroad.org/showthread.php?t=538633

I shipped the pistol and the rusty magazine to them. Got them back today. The slide has been refinished and looks good. They sent me the rusty magazine back though. :eek::fire::scrutiny::fire::cuss:

Not only should this not happen, but it is my EDC weapon so I figured they'd give me a little extra something to compensate me. Nope, nothing.

I will be contacing them again of course.
 
Lies! S&W gives perfect customer service at all times!

How bad is the rust on the magazine, by the by? Because I have some pretty grimy mags for my Beretta and they work just fine.
 
If it makes you feel any better I was watching a police officer unload his Beretta and his magazine was rusted pretty bad. He didn't seem to care (of course the department was switching to glocks in a few weeks anyways). I asked him when was the last time he cleaned it and he had no idea.

Point is, a rusted mag will work. I'd still be pissed though.
 
I know it works, but that is not the point.
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If they paid shipping both ways and refinished the slide, what more did you expect?

I would think that rust on a magazine would fall under normal wear...is there something in warranty that obligates them to more?
 
My M&P9c had the same rust on the rear sight, and a little on the back of the slide release lever and one of the metal punches near it... but I keep all my guns pretty well oiled, even the exterior. I was pissed when the sight was rusting though. That slide of yours looked rough, glad they refinished it for you.
 
I took some of my regular steel magazines and powdercoated them matte black after scotchbriting all the rust off them. Been a couple months now and very pleased with them.
 
If they fixed the slide to your satisfaction I'd call it good. Why do you want to keep complaining over a magazine that might still be perfectly functional?
 
i'm about to send in a rusty mp45c. slide,sites, and barrel are all rusty. never had that happen to a gun i own. had good service in the past with them. mags aren't rusty though.



I would think that rust on a magazine would fall under normal wear...is there something in warranty that obligates them to more?
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it was just a mistake. s&w will replace the mag, all the OP needs to do is call them. they'll just send him a new one. not sure why he's getting so upset about it lol. jeez, they refinished the whole upper assembly and aid for shipping too, yet he still gives them a thumbs down :eek:

i've dealt with s&w a few times, including mag issues. great service :)
 
I didn't realize my level of upset was visible on a monitor lol. I'm not over here flipping out, relax people.

I don't know about some of you, but when I send parts in for repair/service I expect all parts sent in to be corrected not just 1 of them.
 
When you sent the parts in did you explain your problems in a letter in the shipment including the rust on the magazine?
 
Try as I might, I can't see S&W at fault here. The gun is made of steel. Steel oxidizes (rusts). You either keep it oiled to prevent the oxidation or you have an aftermarket finish applied that will keep oxygen away from the steel.

If you keep the original finish, then if/when a little rust does form - clean it off and re-oil it. I don't think I've owned a gun yet that didn't form a little rust at sometime or another that needed to be cleaned off.
 
mg, all M&Ps are stainless then finished with a melonite coating. I've yet to have any gun rust on me save a small amount of surface oxidation on a blued muzzleloader (carbon steel).

I recommend a product called Rig+P. It's worked for me for decades now.
 
It just flabbergasts me that people expect the manufacturer to refinish things they can't take care of.

I can understand if there is a problem in the finish of the slide like a bare spot or something but come one. Oil the damn thing. If it's rusting you're not taking care of it.
 
Not only should this not happen, but it is my EDC weapon so I figured they'd give me a little extra something to compensate me. Nope, nothing.
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damn... people wanting stuff for free...

THIS is whats wrong with people today. "Gimmie Gimmie Gimmie" You say the mag works perfect right? Would you rather have a mag with a spec of rust or a shiney new one that doesn't work?

everyone wants something for nothing... simply amazing

"they paid for shipping, and fixed the gun...but they didn't give me free stuff... how dare they!"
 
If you're experiencing rust on the magazine, takedown lever, Novak sights and a coil pin, which are parts which don't receive the Melonite nitrocarburzing treatment, I'd politely suggest that the gun could be better maintained for whatever environment and carry conditions are involved.

Please don't take that as a critical comment, but just an observation from someone who has owned and carried handguns with blued and other finishes which weren't necessarily possessed of corrosion-resistant properties. I remember having to take some basic care of many, many blue steel 1911 magazines over the years so they didn't acquire oxidation.

The Melonite finish rusting deserved correction, which they did under their lifetime warranty. Sure, they could have noticed the mag with rusted spots on it and maybe replaced it as good will, but there's a difference between the slide apparently not receiving the proper Melonite treatment which resulted in rust, and someone not taking care of a regular blued steel mag.

The plain blued finish of the magazine requires the same care to maintain as blued finish magazines have always required over the years. S&W requested a different finish (Teflon-based) on the M&P 45 magazines at one point after a LE customer agency experienced rust issues on the early standard blued mag bodies, and the .40c mags I've been receiving (which I called and confirmed were being provided by Mec-Gar, FWIW) have a different finish which has resisted rusting even when I've used them in heavy rain, but then I did disassemble them and wipe them off inside and outside at the end of the day. Neither of my M&P slides and barrels (nor any other parts on the slide or frame) have exhibited rust even when I've used them in damp and rainy conditions and given them a basic wipe down afterward.

If you call and speak to someone in customer service they might replace your magazine as a gesture of goodwill. It wouldn't be exactly unreasonable to consider rusting of a plain blued finish assembly to be the result of owner neglect, though.
 
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Agreed. Clean and lube your parts weapon and it will last a lifetime. If you expect S&W to do it for you, it won't.
 
One's care and choice of some good products

It just flabbergasts me that people expect the manufacturer to refinish things they can't take care of.

I can understand if there is a problem in the finish of the slide like a bare spot or something but come one. Oil the damn thing. If it's rusting you're not taking care of it.
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I agree here, along with, during actual ccw carry, what kind of hostler, open end, closed end, short/open holster..? Along with some people bring out rust in guns exposed close to one's body far more than others, so it may be a personal thing or combo of both holster choice and one's self..

There are several very good, newer (age) products that one can use on ones guns and mags by cleaning them with such products, one being Eezox, which I use most of the time and because of rotation choices, I can let them sit for a week or more and if I see any dry spots, then I know it has bonded to the metal pours and if it still shows an ice like sheen, it's protected as well..

A slight extra bonus with Eezox is that IF I had to use/shoot any of the sitting guns with just the Eezox on the rails/guides/return rod and spring/exterior of barrel and interior of barrel (using just "a little") to leave nothing more than an ice like sheen, any of those sitting guns will shoot and cycle and keep cycling for 100's and 100's of rounds, as it, too, is a lubricant (thin like CLP) but has the edge with its bonding capability (making any metal to metal contact slippery) and this has worked over the last 3yrs including inside and outside of all mags..

Prevents rust:

No rust, no jams but to be clear, to me, Eezox is a "bottom layer of defense" as any working guns get a light coating of gun grease on the rails and guides. And an added very light touch of gun oil on springs, guide rod and spring.

Still old school there and it all works, no rust - none - be it mags or guns per inspections at least once a week, sometimes a bit longer but, none the less, "good care" of ones guns is the key and can be "aided" with some very fine products out there, and speaking of personal use and results, Eezox is one of them.

http://eezox.com/gun-care.html

http://eezox.com/testimonials.html

eezox-whtx100.jpg



Ls
 
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If they paid shipping both ways and refinished the slide, what more did you expect?

I would think that rust on a magazine would fall under normal wear...is there something in warranty that obligates them to more?
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I agree. Call them about the mag if you want, maybe they will fix it.

A little rust on a mag happens, though. I have a few 1911 mags that are blued and have enough rust on them that I would be almost ashamed to show. It happens, it is what it is and they work. It can be delayed, but not avoided on magazines that see use. Particularly out doors. I shoot on my own land and my mags hit the dirt during changes...sometimes wet dirt. I can clean them and keep them oiled, but they can, do and will rust.
 
It just flabbergasts me that people expect the manufacturer to refinish things they can't take care of.

I can understand if there is a problem in the finish of the slide like a bare spot or something but come one. Oil the damn thing. If it's rusting you're not taking care of it.
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the m&p's are known for rusting issues. i saturated my m45c in oil, and the slide/barrel are still rusted. google is your friend, or simply check out mp-pistol forum. it's a known issue, although not widespread of course. i've actually never had a gun rust on me before in 20 years of shooting.

it certainly doesn't afflict most m&p's, but it does happen. not sure if it's the melonite process done incorrectly, or what...

actually i just called s&w a second ago about it, they're sending out a shipping label for me. great service :)
 
I own several M&Ps and a couple of 1076s. No rust on the M&Ps, and S&W covered shipping to do the updates to the 1076s. They also went through the 1076s and made parts replacements where they saw it needing to be done. For free. Without me asking for them, or posting whiny pictures about it on the interwebs.

If it bothers you: fix it. If you can't yet fix it yourself: learn how. If you have further entitlement issues: continue watching Oprah. :eek:
 
If it's rusting you're not taking care of it.
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To all the posters towing this line, I suggest you READ the thread that the OP is referencing. He has described surface rust forming on the slide within 6 HOURS of cleaning.
 
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