Then you guys should consider yourselves fortunate.
None of that changes how it went with mine.
To make it worse, the customer service rep I was speaking with put the phone down and went to speak with his supervisor.
He didn't put me on hold so I could hear everything that was being said between the two of them. They were NOT acting like friendly, helpful customer service people when they thought I couldn't hear them. They were being obnoxious A-holes and making fun of me.
The guy, I think his name was Zack, came back on and told me immediately after speaking with his manager (Victoria or Virginia maybe?) that SIG's gunsmith had reported there wasn't anything out of spec with my P-226 and that they weren't willing to repair it again or replace it.
It was then that I decided to drop the subtle tactics.
About thirty seconds into my tirade, the manager cut into our conversation. She went on to tell me that Zack had been mistaken and that the gunsmiths didn't decide SIG's policies.
Funny, because less than a minute ago I was listening to you tell Zack what to do.
Is Zack a bad employee?
Does he make a habit of doing the
opposite of what you tell him to do?
Did he just pull this answer out of his ass?
Anyway, like I said, they eventually did break down and agree to send me a replacement.
But I shouldn't have had to act like an A-hole to get them to honor their warranty. After all, that is why I sought out a CPO instead of just buying a used one locally - to have SIG's warranty backing it. So they did send me a replacement which I then turned around and immediately liquidated. I didn't want to ever have to deal with their warranties, customer service, or gunsmiths ever again.
And as I said, the guy I sold the replacement to bought it as is, CPO with warranty being SIG's problem. He also told me that he experienced stovepipes and that he'd be contacting SIG if they didn't go away.
Maybe they had a bad batch of CPO P-226's or maybe someone was just in a hurry to put those ones together on a Friday afternoon.
Either way, I don't care.
I was a loyal customer and they screwed me.
I'll never buy one of their guns new again. It sucks because the P-226 fit me perfectly and would have been my dream handgun.
I've already decided to put my anger aside and buy a decent used one if I should happen to run across one but I'll NEVER forget this experience.
Pay your money, take your chances, best of luck to you.