Remington 700 factory barrel pointing left - will Rem fix it?

[IMtheNRA]

I got a Rem 700 that has a barrel pointing left. It is obvious to the naked eye, because the scope is hanging off to the right a little and the barrel is much closer to the left edge of the stock's barrel channel than the right edge. The rifle shoots about a foot left at 100 yards, but it is surprisingly accurate.

Not knowing whether the problem is the rifle, the scope mount, or the stock, I dropped it off at my usual gunsmith. He confirmed that the barrel is pointing waaaay left, but without taking the whole thing apart, we don't know if the problem is with the barrel installation, the receiver's front opening getting drilled and tapped crooked, or perhaps both. The barrel is definitely NOT bent.

We decided that I should try Remington's repair service first in case they decide this was a manufacturing defect and take care of the problem cheaper than he can.

Since Rem is closed right now and I can't ask them, I'd like to get some input from those who approached Remington for such service. First off, I'm not the original owner of the rifle. I just bought it from a guy who fired it, literally 4 rounds. I don't think he even knew there was a problem with it because he's not a gun guy and obviously not a big shooter. The rifle is about 10 years old and I put 25 of it's 29 lifetime rounds through it. At 10 years old, it was built before Remington's current lifetime warranty was announced.

What do you think the odds are that Remington will take care of this under warranty? How long do you think it'll take them to fix and return the rifle to me?

 

[Klint Beastwood]

Not very good odds. But it never hurts to try.....i guess...life is full of i guesses. Their warranty and over all ability to fix their own problems are always a headache but I hope they do. I'm a big Remington 700 fan...but...they've been really on the low end of good customer service and QC.


In addition, this is a good example of how a rifle is not accurate but precise lol

 

[LoonWulf]

Id bet Rem takes care of you on this one. They took care of the last few issue I've heard about locally.

 

[jmr40]

There is a good chance Remington will replace the rifle. Either the receiver isn't drilled square, or the holes in the receiver for scope mounting are not straight with the receiver.

If they won't help you then you might be able to make it work by using windage adjustable scope mounts to get the scope aligned with the barrel. Years ago it wasn't uncommon for the scope mounting holes to be drilled incorrectly. The reason windage adjustable mounts exist is to correct this problem.

 

[IMtheNRA]

I called Remmy today and the rep, who is very knowledgeable and professional immediately set up a UPS pick up for tomorrow. He said that based on my description of the problem, he decided to send the rifle straight to the factory instead of a service center. Without me asking for it, he arranged for Remington to pick up the shipping costs. I'm not sure when I'll hear back from them, or what the repair will cost, but I'm confident that the rifle is going to be in good hands.

 

[LoonWulf]

I'm not sure when I'll hear back from them, or what the repair will cost, but I'm confident that the rifle is going to be in good hands

Again from my time spent at the gun counters locally, Id bet you get a new rifle back with no cost to you, and in fairly short order.
One guy here had the miss drilled scope mount holes Jmr mentioned, Rem replaced the rifle.
7 years ago when I tried to get them to do something about my gun which had the same issue, as well as a floating lug. It was on me to pay for everything, including repair. I didnt get it done, just got the adjustable mounts, lapped my lugs in, and had my smith set back and rechamber my barrel....which ended up costing less than shipping from hawaii LOL.

Anyway, Im happy to see remington doing a better job of taking care of customers of late.

 

[Yo Mama]

Your 700 was most likely subject to recall anyway, so it had to go back regardless of how it was shooting.

They have a quick turn around time, I think mine was 3 weeks back to me.

 

[IMtheNRA]

I already got their work order emailed here. Nothing about the trigger recall. I think I'm going to like the New Remington

 

[Klint Beastwood]

Good call Loonwulf. Its good to see that they are increase their customer service quality.

 

[Jackal]

Remington group has great customer service. My rifle was shipped back on their dime and fixed within a week.

 

[4v50 Gary]

As suggested, I bet the receiver's threads are offset. I can't see the barrel shank being off since that is in the lathe when cut.

 

[someguy2800]

Most manufacturers are not keen to have rifles with manufacturing defects out there with there name on it, so most of them will fix or replace even older guns.

 

[IMtheNRA]

This morning, about 2 1/2 weeks after UPS picked up the rifle, on-line status changed from repairing to packed. I assume they covered the repair costs, since Remington did not call or email me for a credit card number. Hopefully, it'll be back in a few days.

 

[LoonWulf]

Good to hear! looking forward to how it is when i gets back to you.