DragonFire
Member
My Lyman LE1000 scale had been screwing up (changing readings for the same weight) so I sent it back to Lyman for an analysis. I knew up front that the scale wasn't under warranty, since it is at least a couple of years old.
I just got a letter back from Lyman, saying that the scale isn't under warranty, with an offer for a new scale at a "very reduced rate". They will sell me a LE1000 for $100, and LE500 for $85 or a LE300 for $75.
They list a much highr "regular" price for each ($265 - $160). I have 30 days to respond.
A couple of things bother me about this.
1)They never say what if anything was wrong with my current scale.
2)They did not offer to fix the scale, or give an estimate what it would cost to fix it
3)Searching the internet, I have found listing for these scales at or slightly below Lyman's reduced rates (all for new equipment)
4)When I initially called the Lyman customer service number, I was told that not only was my scale out of warranty, but that it was "obsolete", having been replaced in their product lines by newer models.
I would just forget the whole thing except the scale has worked well for the last 2 or 3 years (though I would have expected a longer life from it). I already know that I can't replace the scale for significantly less without dealing with some unknown internet seller.
So do I tell Lyman to keep their offer (and return my original scale as-is) or do I take them up on it?
I just got a letter back from Lyman, saying that the scale isn't under warranty, with an offer for a new scale at a "very reduced rate". They will sell me a LE1000 for $100, and LE500 for $85 or a LE300 for $75.
They list a much highr "regular" price for each ($265 - $160). I have 30 days to respond.
A couple of things bother me about this.
1)They never say what if anything was wrong with my current scale.
2)They did not offer to fix the scale, or give an estimate what it would cost to fix it
3)Searching the internet, I have found listing for these scales at or slightly below Lyman's reduced rates (all for new equipment)
4)When I initially called the Lyman customer service number, I was told that not only was my scale out of warranty, but that it was "obsolete", having been replaced in their product lines by newer models.
I would just forget the whole thing except the scale has worked well for the last 2 or 3 years (though I would have expected a longer life from it). I already know that I can't replace the scale for significantly less without dealing with some unknown internet seller.
So do I tell Lyman to keep their offer (and return my original scale as-is) or do I take them up on it?