MikePGS
Member
Say what you will about Gander Mountain...
I know I know, the prices are awful (though they claim to do price matching, though i've never attempted such a thing). That being said I was in there fondling some revolvers yesterday (drool) when a guy came in with a gun he had recently purchased. It was a Beretta 9000s he had bought just a few days ago and after firing five rounds, the frame cracked (Yikes!). The guy at the counter, who from my limited experience seems to be quite competent, and friendly in general, calls the manager and gets her to replace the gun immediately, and throw in an extra box of ammo. I know theres a lot of negative things said about the place (and with their used guns that cost more than the same model new, i can't blame people really) but I can only hope that the store i purchase my next (first) firearm from is as up on customer service as GM was yesterday.
I know I know, the prices are awful (though they claim to do price matching, though i've never attempted such a thing). That being said I was in there fondling some revolvers yesterday (drool) when a guy came in with a gun he had recently purchased. It was a Beretta 9000s he had bought just a few days ago and after firing five rounds, the frame cracked (Yikes!). The guy at the counter, who from my limited experience seems to be quite competent, and friendly in general, calls the manager and gets her to replace the gun immediately, and throw in an extra box of ammo. I know theres a lot of negative things said about the place (and with their used guns that cost more than the same model new, i can't blame people really) but I can only hope that the store i purchase my next (first) firearm from is as up on customer service as GM was yesterday.
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