Sig service disappointment

[Fun2Shoot]

I can't gripe about my new Sig Pro 2022 from a shooting standpoint. If I may modestly boast for a moment, I got my NRA abidextrous expert pistol certification using it.

However, when I picked up this nib gun earlier this year from a sealed box, it had an obvious metal sliver in the breech and was missing one of the two grips that come standard with this model Sig. The mags had a function issue the first 100+ rds that cleared up, so the gun is A-OK now.

I sent a polite and detailed letter to Sig in New Hampshire covering the above issues. I thought it might aid in their future quality control and help a future Sig purchaser avoid a similiar shortcoming with a Sig purchase. I thought that a return letter from Sig would be in order. If for nothing else than good PR on the part of Sig. I never received any acknowledgement of any kind from Sig in New Hampshire and it has been many months since my letter was sent.

I also commented in the letter that I was disappointed at the misleading info at the Sig website about this Sig Pro 2022. It reads in part as follows:

"....the SP2022 can easily be converted from a Double-Action/Single-Action to a Double-Action Only configuration through a unique integral fire control unit."

This "easy conversion" between DAO and DA/SA is a factory job costing $120 plus shipping both ways . Not easy in my book. I thought from reading Sig's website that this average Joe might do the conversion himself for a few bucks in parts and some "easy" labor.

Oh well, rant over. This Pro is my main HD gun and has a Glock tac light attached and I trust it with my life if I ever needed to protect my family and I with it.

I just think that the Sig Co. failed to provide the level of reponse that one might expect when purchasing a $600 firearm from a very highly respected company such as SIGARMS.

 

[Highland Ranger]

Mail get's lost unless you send it certified . . . . . . might want to give them a call.

 

[gudel]

You paid $600 for that? I paid about $430 for my nib 2009, which is like yours minus the normal rail. Mine did come with 1 grip only though.

 

[Fun2Shoot]

You paid $600 for that?

Yeah, $575 plus tax. The model was brand new on the market (hard to find) and the picatinny rail mount was a must for me. I looked at the Sig 2009, but the rail was of no use to me because it used only Sig's ugly and expensive tac light.

The $600 was the best price I found with someone who actually stocked the gun and not some cheaper online company with it on backorder.

 

[TexasRifleman]

Not to defend Sig, although I do like their guns, did you actually ask them to do anything in the email or did you just send it listing some things you thought they might need to know?

If you didn't clearly ask for some kind of response your letter may not have gone very far up the "attention ladder".

There are low level people opening and sorting the mail into various stacks, some that ask for attention and some that don't. To get past these guys your letter needs to clearly ask for an action of some kind.
PR doesn't mean much to the guys working down in the mail room.

 

[Fun2Shoot]

....... did you actually ask them to do anything in the email or did you just send it listing some things you thought they might need to know?....
PR doesn't mean much to the guys working down in the mail room.

I didn't think that asking for a response would be needed. Just like if you walked up to the service counter at your local car dealership and said "I've had a problem", you would just expect the service person to say something back. At least I hope

Your right though. If my letter never got out of the hands of a basic mailroom person with a "who cares" attitude, my letter probably went right in the round file.

On second thought, I did make a copy of my letter. Maybe I will resend it and ask them to reply if for no other reason than to see if I can wrangle "freebe" from them.

 

[1 old 0311]

SIG makes great guns but their service department is down there with the poor group. At least their guns are good.

Kevin

 

[cxm]

Customer Relations

Things have changed a lot over the years... good manners are pretty much a thing of the past for most businesses.

Responding to a letter used to be something that was not to be overlooked... of late letters seem to be something people don't understand... much less know how to deal with.

Good companies have a policy of responding to incoming mail... I sent a note to the President of Smith & Wesson... and received a reply in a timely manner... S&W is a class outfit.

FWIW

Chuck

I can't gripe about my new Sig Pro 2022 from a shooting standpoint. If I may modestly boast for a moment, I got my NRA abidextrous expert pistol certification using it.

However, when I picked up this nib gun earlier this year from a sealed box, it had an obvious metal sliver in the breech and was missing one of the two grips that come standard with this model Sig. The mags had a function issue the first 100+ rds that cleared up, so the gun is A-OK now.

I sent a polite and detailed letter to Sig in New Hampshire covering the above issues. I thought it might aid in their future quality control and help a future Sig purchaser avoid a similiar shortcoming with a Sig purchase. I thought that a return letter from Sig would be in order. If for nothing else than good PR on the part of Sig. I never received any acknowledgement of any kind from Sig in New Hampshire and it has been many months since my letter was sent.

I also commented in the letter that I was disappointed at the misleading info at the Sig website about this Sig Pro 2022. It reads in part as follows:

"....the SP2022 can easily be converted from a Double-Action/Single-Action to a Double-Action Only configuration through a unique integral fire control unit."

This "easy conversion" between DAO and DA/SA is a factory job costing $120 plus shipping both ways . Not easy in my book. I thought from reading Sig's website that this average Joe might do the conversion himself for a few bucks in parts and some "easy" labor.

Oh well, rant over. This Pro is my main HD gun and has a Glock tac light attached and I trust it with my life if I ever needed to protect my family and I with it.

I just think that the Sig Co. failed to provide the level of reponse that one might expect when purchasing a $600 firearm from a very highly respected company such as SIGARMS.