Have you ever sat at a table in a restaurant and had the help talk as if you were not there in their native tongue?
To me, as a business owner, I demand that all my workers speak english on the job. If they must speak to a family member on the phone it is outside. I currently do not have any non bi-lingual non english speakers working for me, but I have had several. I have found that they are very difficult to deal with. It is human nature to talk behind the backs of others when the possiblity is there with a second language.
When I had hired some hmong workers to do painting and varnishing, I had them work first at a friends house who was fluent in both Hmong and Vietnamese as well as chinese, (having been raised in china and cambodia as the son of a missionary). He waited till they had finished working on the house, and then as i went over the job, he let the workers know that he knew all a bout the spot on the carper by the window etc that they had talked about behind his back, thinking he would not understand. The workers were shocked and really humilated, I kept them working for a time but decided for other reasons to let them go.
I also had some spanish speakers in my shop for a while. After hearing a lot of the conversation that went on with them thinking I was not able to understand the conversation, I dismissed them too. A one language shop is a shop where every one has to communicate, people are not hiding behind the shield of non understood conversations.
Should this fight have happened?? no it should not, but should the business owner have allowed the conversations between employees go on? A bigger no! Certainly if the receptions was answer a phone call from a spanish customer, or a spanish customer in the chair talking to the beautician. But staff using spanish as a shield to hide conversation from customers, no way.
To me, as a business owner, I demand that all my workers speak english on the job. If they must speak to a family member on the phone it is outside. I currently do not have any non bi-lingual non english speakers working for me, but I have had several. I have found that they are very difficult to deal with. It is human nature to talk behind the backs of others when the possiblity is there with a second language.
When I had hired some hmong workers to do painting and varnishing, I had them work first at a friends house who was fluent in both Hmong and Vietnamese as well as chinese, (having been raised in china and cambodia as the son of a missionary). He waited till they had finished working on the house, and then as i went over the job, he let the workers know that he knew all a bout the spot on the carper by the window etc that they had talked about behind his back, thinking he would not understand. The workers were shocked and really humilated, I kept them working for a time but decided for other reasons to let them go.
I also had some spanish speakers in my shop for a while. After hearing a lot of the conversation that went on with them thinking I was not able to understand the conversation, I dismissed them too. A one language shop is a shop where every one has to communicate, people are not hiding behind the shield of non understood conversations.
Should this fight have happened?? no it should not, but should the business owner have allowed the conversations between employees go on? A bigger no! Certainly if the receptions was answer a phone call from a spanish customer, or a spanish customer in the chair talking to the beautician. But staff using spanish as a shield to hide conversation from customers, no way.