The following is part of an email I sent to Smith&Wesson:
"I purchased my brand-new PPK/S-1 (9 mm short) in April of this year. The gun was manufactured by Smith& Wesson in Houlton, ME. I disassembled the gun, cleaned and lubricated it and the four magazines prior to firing the gun for the first time. I loaded all magazine with seven rounds. When I attempted to chamber the first round, the gun jammed. I cleaned and lubricated the gun and the magazines and tried again—this time, the round chambered on the first attempt, but the gun jammed when I fired the first round. This phenomenon persisted with all four magazines. The chambering problem disappeared and I was able to fire without jamming occurring when I loaded the magazines with only six rounds. The gun jammed again when I attempted to fire using magazines loaded with seven rounds. I believe the problem could be caused by either a materials issue, excessively tight manufacturing tolerances or both. In either case,I find the gun's performance unacceptable and expect it to perform as per specifications.
Needless to say, I am very disappointed with the PPK/S. which you are manufacturing under license. Some years ago, I owned a PPK (7.62 mm) manufactured in Germany, which never malfunctioned. Its magazines held six rounds.
Please advise what what action you will take to correct my problem. My thanks in advance."
"I purchased my brand-new PPK/S-1 (9 mm short) in April of this year. The gun was manufactured by Smith& Wesson in Houlton, ME. I disassembled the gun, cleaned and lubricated it and the four magazines prior to firing the gun for the first time. I loaded all magazine with seven rounds. When I attempted to chamber the first round, the gun jammed. I cleaned and lubricated the gun and the magazines and tried again—this time, the round chambered on the first attempt, but the gun jammed when I fired the first round. This phenomenon persisted with all four magazines. The chambering problem disappeared and I was able to fire without jamming occurring when I loaded the magazines with only six rounds. The gun jammed again when I attempted to fire using magazines loaded with seven rounds. I believe the problem could be caused by either a materials issue, excessively tight manufacturing tolerances or both. In either case,I find the gun's performance unacceptable and expect it to perform as per specifications.
Needless to say, I am very disappointed with the PPK/S. which you are manufacturing under license. Some years ago, I owned a PPK (7.62 mm) manufactured in Germany, which never malfunctioned. Its magazines held six rounds.
Please advise what what action you will take to correct my problem. My thanks in advance."