WR Case Customer Service?

[smovlov]

Anybody send a knife in to be fixed? I have a Trapperlock with a loose blade that needs to be taken care of. Just wondering what to expect from customer service?

 

[hso]

Expect good customer service if you do your part. No abuse to the knife, package well for shipping, clear information. Case is interested in their customers.

 

[TomADC]

I bought a pair of large Trappers few years back and previous owner had etched/engraved using one of those electric pencils their name on a bolster, I email Case with pictures and ask could they be repaired and how much? They repaired for free I did pay for the shipping which was cheap, knives came back looking like new and fast turn around.