Looking for opinions on Ruger's customer support

My two experiences with Ruger CS were outstanding. One new GP100 with premature forcing cone wear was re barreled and blued at no charge. An SP101 I bought used with a trigger problem was also fixed NC including shipping. I called CS, explained the issues, emailed photos(where necessary) and they sent prepaid shipping label. I took the guns to FedEx. Turn around time was 7-8 days. I've heard many other similar stories about Ruger CS.

Ive dealt with rugers customer service on broken parts 3 times, zero hassle and all parts sent free. Ive also wanted spares or modification parts, and they have sent them free as well.
I had to send my gp100 back for service and they pulled the aftermarket springs out i had in there, packaged them with the gun and returned them, as well as installed another set of factory springs and refit some of the internals.
Gun worked exactly as designed on the return, springs went back in and away i went.
Id been expecting to have to order new springs on that one. No such issues.

I have had excellent experiences with Ruger customer support- to include them sending me parts free of charge for a firearm in a case where I accidentally threw good parts away by accident.

Reading responses, it looks like things have changed since my experience with Ruger.

Bought a new Mini 30 when they were first introduced. Could not put a shot on a 2 foot x 3 foot target at 100 yards, had trouble keeping 3 shots on paper at 50 yards. Three trips back to the mothership, three replies back, all the same. "This rifle meets our accuracy standards".

Haven't had any dealings with Ruger since, in any way, manner, sort, or fashion.

Good Luck

Fedups policy requires air shipment for handguns.
This has two objectives:
1. Reduce exposure to theft by their own employees.
2. Increase revenue.

As to Ruger, my 10-22 and 77V are fine, and the friend who managed to wear out a Blackhawk .45 got it rebuilt for a very reasonable price.
Another friend had bihj's problem, but not as severe. Ruger accuracy standards are not those of the gunboards and gunzines. His two-trip 7x57 is now a .280 from an independent shop.

I used to haunt gun shows and pawn shops for orphaned, abused, neglected Rugers. Without exception they have been rebuilt at no charge other than shipping on a few. Most are still favored members of the family. Some, they no longer have parts for but fleabay usually provides.

I bought my PC 9 right when they came out, two buddies shot it and bought their own. All are chugging along just fine. The only issues I’ve had are a balky cheap aftermarket 33 round mag for a Glock causing feeding issues and the stock bolts will loosen some I used blue Loctite on them.

As for CS I bought a Ruger Standard .22 pistol that had been a rusty mess. I sent it in, they replaced all of the internals gratis.

That’s one of the reasons I also have more Rugers than any other brand; shotgun, centerfire rifle/revolver and rimfire rifles, revolvers and autos.

Good luck with your search! When you find one and get to shoot it let us know what you think.

Stay safe.,

Jim Watson said:

. . . and the friend who managed to wear out a Blackhawk .45 got it rebuilt for a very reasonable price.

Click to expand...

Whoa

That's like wearing out a hammer. . .possible, but takes remarkable dedication and a small mountain of nails.

Long version: Said friend had a New Model Blackhawk .45 Colt which he shot frequently and with heavy loads.
The first thing that went was the transfer bar which cold forged down too thin to bridge the gap between hammer and firing pin. So he discarded the transfer bar and filed the hammer to hit the firing pin directly.
Then accuracy went to pot and he found the forcing cone cracked.
At the time, the product leaflet had a catalog of parts and service charges. He added up what he needed and sent the gun in with a check.
It came back in the fullness of time with a new barrel, cylinder, and all lockwork; the receiver reblued. He said if it hadn't been for the grips, he would not have recognized it as his old gun. Oh, and $10 change from his estimated prepayment.

Top notch service. I bought one of the early PCCs. It had some issues. Ruger sent me a shipping label. Sent it back and they rebuilt it. Had it back in ten days. Flawless since. I wouldn't worry about getting an early one. Ruger will stand behind it regardless.

I bought an early GP100 in .44 Special when they first came out. It had inconsistent cylinder throats. Same deal. They sent a shipping label, I sent the gun in, they fixed it.

One could argue that Ruger sometimes lets things out the door before they have the QC ironed out. Nevertheless, I trust them to make it right, so I have no hesitation buying a Ruger.

My story is an old model Bearcat (non alphabet series) that had cylinder lockup issues. Old as I am so definitely not the original owner. Sent it in and got a call from CS. Nothing broken, it was worn out. They couldn’t replace the cylinder so should they send it back as-is or did I want a new one for free? They kept the old one. Could pick CS or SS and got the shopkeeper. I think they even offered to reimburse the postage. And sent back the old grips as a momento. To me it was a primer on customer service.

The only thing I could wish for is the new model Bearcats not to have the word “new” stamped on the cylinder. Will look silly in 100 years.

I've had several go back for warranty or modification. Nobody does it better than Ruger as far as I'm concerned.

I've had five go back to Ruger, three recently (one getting picked up today). In each case, they have either repaired, replaced or exchanged the gun.

If only ALL companies not just firearms had the exceptional Customer Service that Ruger has, then the world would be a much better place.

Last year I bought a used P95 and the decocker broke. Since it was a safety issue Ruger paid for the shipping both ways and fixed the gun for free.

Luckily Ruger still had the parts. When they run out of parts for discontinued models they will will not service them

Two experiences with Ruger CS so far. One was an LC9S and the other my SR1911 Target 10mm.

While shooting the LC9S the trigger dingus and spring came apart. I was able to retain the dingus but the spring was long gone.

Called them and they offered to send a packing label to have it shipped to them for repair. I told the nice lady on the phone I could fix it myself if they would just send the spring. She was happy to oblige and 2 days later I had my spring.


As for the 1911 I was trying to change grips and stripped one of the inserts. They sent me a new set of inserts and grub screws that I received a couple days later.


In both cases CS was 100% and cost me nothing.

I have dealt with Ruger many times as a dealer and as a customer. Their customer service is second to none. They have repaired 50 year old guns with no charge, sent me parts, etc.

I am like Papa G buying used Rugers (SA, #1 and #3 mostly) at pawn shops and gun shows. Ruger CS has been outstanding for the last 25 years I have used. When I try other companies they are close for a few companies to down right awful. Dealing with Rossi and Taruis has been the worst.

Ruger has some of the best customer service in the industry.

I've sent in a Blackhawk, redhawk and an SP101, all fixed up great and quick. On the other, 3/6 revolvers had to go back...

One good and one terrible. A screw came out of the back sight of my son's 556, they sent a whole new sight assembly at no charge. The bad was an LCP I had, jammed several times every magazine. It went back at least twice, they told me to try different brands of ammo, this during the last ammo shortage when it was impossible to get any .380 ammo. They finally gave up on it and sent me a refund.

Oh boy, story time!

When re-assembling a gun, there is "hmm, my slide is stuck," and then there is "forgot to push down SR-45 trigger bar" stuck.

Three week turn-around, no charge.

As nearly as we could figure, Ruger destroyed my father's existing pistol and built a new one with the same serial number.

I have to jump in here as well. I had a semi-auto from Ruger and I'm not going to mention the model because so many people on this forum have had great experiences with it BUT I didn't. I sent it in with the mailer they sent me and when I got it back I had the same problem. Another mailer and back it went! I received a call from Ruger saying they couldn't fix it and would I accept a brand new semi-auto that Ruger had just brought to market. I accepted the new pistol and sold it immediately to my next door neighbor. No more high caliber semi-autos from Ruger for me. I do have five single action Rugers and their semi-auto SR.22 They are a great company, I just had an unfortunate fluke!

25 years ago I fell down while bird hunting, and used my Ruger Red Label over and under to break my fall.
I started to notice a buzzing feel in my trigger hand when shooting, and noticed the buttstock was cracked at the wrist.
I had to pay shipping to them, but they put on a new buttstock, and tightened the forearm iron, and had it shipped back to me in 3 weeks, all for free.
The first piece of wood was really beautifull, the wood on the replacement was plain, with tight strait grain that was probley stronger that the first, the service was outstanding!