Broke my Glock 23C...

[1KPerDay]

I don't shoot this often, even though I shoot it well, because it's an ergonomic nightmare for me, even after I shaved the trigger guard to help with glock knuckle. Around 2K rounds. Stock except for a Ghost 3.5 connector and a smooth G22 trigger assembly. Shot it yesterday no issues. Today I took the slide off and the left rear frame rail fell out. Snapped off. No idea how long it's been broken but it still was running fine.

I left a message at glock and will report what they say. I hope they don't make me pay to ship the frame back... because it costs almost as much as a new frame.

 

[DeadEye9]

Wow that's different. Haven't seen that one before. Have you owned the gun since new or was it a used gun? I know the ported C versions are older, but I've not seen issues with them still. Im guessing that's a gen 2? I have a G2 19C that has probably 25k through it and frame is solid. Only thing I've replaced on it are springs and a barrel long ago from a squib.
(Don't buy Ultramax reloads!)
Good luck with the repair, hope it works out!

 

[1KPerDay]

It's a gen 3, bought new, roughly 2K rounds through it. Apparently there was a recall for this issue on some made in 2001-2002. Mine was made 2000-2001 but I imagine they'll replace the frame.

 

[blue32]

One of the reasons I keep a round count on my Glock is to guide me when things might break or need replacement on a pistol intended to be carried and shot extensively. But losing a frame rail at 2k strikes me as odd.

 

[chicharrones]

Interesting indeed.

I do like that the rail didn't pop out of the polymer frame, though.

Perhaps when the rail was bent into shape at the factory a groove developed on the underside?

 

[unspellable]

This is the sort of thing that happens when you back up your tank without looking...

 

[fastbolt]

They can check by the serial number to see if this is one of the frames that were affected by the frame tab insert machining issue back then. It affected mostly E-series guns, but also some of the F-series guns, according to what we were told in an armorer class. We were told an incorrectly calibrated machine used to make the frame inserts was responsible.

No, it wasn't a "recall".

The L/R frame tab is the one that seems to be reported to most frequently break off, if a rail tab breaks off, FWIW.

If this gun is one of the frames affected by the machining issue, they've typically offered to order from Austria (or make now, in the US) a new frame, adding a "1" to the front of the original serial number, and will ask for your gun back to make the frame replacement (destroying your original frame). This may mean doing another transfer, due to the different serial number (adding the 1).

They'll probably inspect and update whatever else they may feel is appropriate (in the frame and slide assemblies) while they have the gun. Several years ago getting a new frame replacement for guns affected by this issue took up to 8 weeks, but I imagine they might be faster now, since their production (at least in their US plant) is running 24 hours a day.

Let us know what they say.

 

[1KPerDay]

The Serial is DRZXXX fyi.

 

[DeadEye9]

Well hopefully Glock fixes it and pays for the shipping. If not, Glocks having a sale on frames right now anyway. Like $74 each or 3/$200.

 

[fastbolt]

Well, at first Glock said it was only some of the E-series guns that had been identified as having been affected, and then later they acknowledged it also included some F-series guns, so it wouldn't surprise me if something similar might've happened with some guns made a little prior to the E/F-series.

Even if not produced using a frame rail tab fixture made on a machine that had been later discovered to have been improperly calibrated, unless you've done something to really abuse the gun (and it's blatantly obvious), I'd not be surprised if they decided it was a warranty issue, especially if your gun has such a low round count.

Give them a chance to call back and discuss how they want to resolve it. I'd not dwell (or even mention) the previous "frame upgrade" issue, unless they bring it up first. Just approach it as a customer with a low round count Glock who had a frame rail tab unexpectedly snap off. Stranger things have happened, and they do like to support their customers.

 

[1KPerDay]

Indeed. Well I called Glock today and they sent me an email with instructions for returning it for service. No return shipping label or offer thereof. So I emailed them back asking for a return shipping label, as I don't think I should have to pay $70 to ship back a pistol I bought new that has only 2K rounds through it, whose frame rail broke off. I'll let you know what they say.

I realize I could go through an FFL for less shipping cost, but then I gotta hassle with the FFL and pay him, etc. I shouldn't have to pay to ship it.

 

[JO JO]

Please keep us posted this is a first for me?

 

[[email protected]]

I had to send in a brand new 30s that had a cracked barrel. I got the ship it to us on the first response. A follow up call got me a prepaid shipping label to send in the gun.

 

[7mmb]

Take it back to the FFL you bought the pistol from. Most won't charge you to ship it back though them. If they do find a different FFL to do business with.

 

[1KPerDay]

Out of business. Bought 16 years ago.

 

[tarosean]

I don't think I should have to pay $70 to ship back a pistol I bought new that has only 2K rounds through it, whose frame rail broke off. I'll let you know what they say.

I think your expectations are too high... You bought the gun over 16years ago. That is what they know, not how many rounds you claim through it.

I shipped a gun back to Glock on their dime. But it was within 2 weeks of purchase.

 

[fastbolt]

Indeed. Well I called Glock today and they sent me an email with instructions for returning it for service. No return shipping label or offer thereof. So I emailed them back asking for a return shipping label, as I don't think I should have to pay $70 to ship back a pistol I bought new that has only 2K rounds through it, whose frame rail broke off. I'll let you know what they say.
...

Yes, no & maybe.

It's not standard policy for many of the gun companies to offer to pay for shipping both ways for a claimed "warranty" complaint.

While Glock's limited lifetime warranty policy was explained to armorers in a couple of my more recent recert classes as basically meaning they expect their guns to run normally for up to 40K rounds (presuming normal inspections/service and replacement of wearable parts, as needed), as another poster observed they really have no way to know how hard or gently used any gun might be until they examine it.

Sure, if you call back and talk to someone you might get them to send you a shipping label, but then again, they might decide the gun is old enough that they expect you to foot the initial shipping costs for them to examine it. You can only ask and see what they say. If you have a local stocking Glock dealer (and who may have a certified Glock armorer on staff), they might be willing to help you with shipping (or not).

 

[BearBrimstone]

With all of the good things I have heard people say about Glock customer service I would have assumed that they would pay shipping without even needing to be asked when it comes to an issue like that. I may be remembering wrong, but I'm pretty sure Glock's warranty was a lifetime warranty for the original firearm owner 16 years ago. I know its one year now but didn't they change that sometime around 5 years ago?

 

[L-2]

I've had three Glocks with broken rails. Two were from the bad serial number range, which started with the letter "E"xx###US.
The 3rd was a serial number made much later.
All three times, I paid for shipping back to Glock, although one of those times I had my Glock dealer/LE distributor send it back.

 

[1KPerDay]

After some email back and forth they sent me a FedEx label. Will ship today.

 

[azrocks]

After some email back and forth they sent me a FedEx label. Will ship today.

Congrats.

We recently sent a damaged frame into Glock. We paid the $75 shipping to Glock, but they paid for the shipping back, which according to their paperwork was going to be our responsibility as well. No charge for the frame, so our total repair cost was the $75 outgoing shipping.

They might just catch you on the back-end now

 

[jjones45]

I've had three Glocks with broken rails. Two were from the bad serial number range, which started with the letter "E"xx###US.
The 3rd was a serial number made much later.
All three times, I paid for shipping back to Glock, although one of those times I had my Glock dealer/LE distributor send it back.

Wow! Three different glocks with broken rails. I don't think I would trust a gun brand that I had three defective firearms from, unless I had like 20 or 30 that worked well. One bad gun is bound to happen, 2 bad guns is an anomaly, 3 and I'm done with that company flat out

 

[1KPerDay]

Congrats.

We recently sent a damaged frame into Glock. We paid the $75 shipping to Glock, but they paid for the shipping back, which according to their paperwork was going to be our responsibility as well. No charge for the frame, so our total repair cost was the $75 outgoing shipping.

They might just catch you on the back-end now

Hope not... I'll tell them to keep the damn thing.

 

[1KPerDay]

I think your expectations are too high...

Perhaps, but I disagree. This is obviously a manufacturing defect and the company should foot the bill. Ruger paid shipping when my LCP broke, Dan Wesson paid shipping when I had issues with slide locking partially open, S&W paid shipping for M&P340 with overclocked barrel, and actually they paid shipping for a 1966 Model 28 with a messed up yoke/barrel-cylinder gap. I paid for the repair in that case but they paid shipping both ways (now THAT was unexpected). With service like this, no way I'm paying $75 to ship a glock that broke due to an obvious (and apparently well-known) manufacturing defect.

 

[danez71]

It's a gen 3, bought new, roughly 2K rounds through it. Apparently there was a recall for this issue on some made in 2001-2002. Mine was made 2000-2001 but I imagine they'll replace the frame.

In regards to the shipping costs, I think the key word is in the above quote is relevant.

If there was some type of recall, they should pay