I went through Vance's also, on the Saturday before the election. It was CRAZY, like Ohio Gun Guy said. Normally, when you take a number, you might have to wait for 4-5 people ahead of you, perhaps 15-20 minutes. That day, I was 31 numbers behind the current person! It was close to a 2 hour wait
While it's pretty much always busy at Vance's, it has been backed-up a little more lately. This is due to 2 issues: (1) lots of people are buying guns and (2) Vance's just changed it's computer system....from my encounter last week, I would say that they are still having problems with it and those problems cause delays.
I guess I just got really lucky there the past couple of weeks. Went in there on October 28th at 3:00pm and took-a-number (like I do automatically every time I go there). My number was called next, 3 minute wait and I didn't even have time to look around at the used gun racks. But the salesman didn't rush me, He brought out the stuff I was interested in, we talked about prices and such. I was just scouting ideas that day.
Went back on the 29th, same 3:00pm time, walked up to the counter and didn't even get time to take-a-number, there were 2 salesman asking if they could help me. I had decided on an AK-clone the day before....so I knew what I wanted. He brought out some guns in boxes from stock so I could pick the one out that I liked. I took my time checking for cant, mag fit, etc....there was no rush, then they put my gun on layaway for me.
Went back on November 5th, same time again. Did the take-a-number thing and waited about 10 minutes. Filled out my paperwork, got approved, grabbed a 100-pack of Golden Tigers, and we headed for the cash register to check out.
The hang-up for me that day was in the purchase process, nothing else. Vance's has been backed-up longer than usual the past couple of weeks due in part to changing their computer system. There is a sign on the door apologizing for that in advance. This caused delay in my purchase last week....one delay was getting the records entered initially for the transaction, then there was a delay because while paying for it, we realized the serial number on the receipt was not the serial number on the gun/box. This necessitated correcting the computer entries and reprinting everything. A delay which involved 2 salespeople and one (of 2) cash register....that backs up the entire store.
There were a lot of folks buying guns though all three days I visited there over the past two weeks though. But Vance's always has a lot of folks buying guns. They always have great sales, an amazing selection, and a great used gun supply too. Note: If you go on a Saturday, it's best to get there when they open in the morning.