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Cabela's screwed up--should I worry?

Discussion in 'General Gun Discussions' started by Montbars, Aug 22, 2013.

  1. Montbars

    Montbars Active Member

    So I sent my bolt action 30-06 to a gunsmith for some work, and had it shipped back to Cabela's because I needed an intermediary with an FFL license. When I went to pick up the rifle (which I have owned for 5 years) they ran a background check and made me fill out a 4473 through their computer. They printed out everything, had me sign it, and everything checked out. I paid, they walked me to the door with the rifle, complimented me on it, and told me good luck with my hunting season.
    4 hours later I get a call from the manager saying I missed a question on the form and needed to return immediately to answer it. I said absolutely not, its an hour drive, I don't have the time--you guys should have not given me the firearm if a question was missed. Now the manager is saying we are both in violation of a federal law. I called two police precincts and they believe that Cabela's is in the hot water, not me--should I be worried? Its not like I bought the rifle, I've owned it for years. He offered me 50 bucks on a gift card if I came back. What do you guys think?
  2. Walkalong

    Walkalong Moderator

    As much as it's a PIA, I would go sign the form, use the gift certificate to buy something I needed, and let it go. The poor guy who messed up is stressing much worse than you are.
  3. jmr40

    jmr40 Well-Known Member

    Stuff happens. I once bought a gun and the dealer switched 2 numbers in the SN on the 4473. He noticed it a day or 2 later when he checked his inventory and the numbers didn't match. He called me and asked for the actual # on the firearm. He wasn't sure if he had messed up on his inventory, or the 4473. Luckily it was close enough to easily fix the problem.

    I'd find a way to get back to Cabelas. It is their screw up, not yours. But if you look at the big picture things like this make it harder, and more expensive for all of us in the long run. I'd tell them I'd make it back at my convience, within a reasonable time. I might push for more than $50 in gift cards though.
  4. H.m.B

    H.m.B Well-Known Member

    Second the suggestion to go back and at least get a gift card for your inconvenience. I had an issue with Gander Mountain when they failed to record my drivers license number when I bought my SR1911. They called me and wanted me to come back. They settled for me giving them my number over the phone. They didn't offer me any gift card for my inconvenience! :(
  5. BoilerUP

    BoilerUP Well-Known Member

    Why did it need to go through an FFL?

    You own the rifle - its yours - why the need for a 4473 and transfer? You should have been able to ship to your home...
  6. BSA1

    BSA1 Well-Known Member

    Is a visit from the BATF worth being a hard head?
  7. Black Knight

    Black Knight Well-Known Member

    Depending on your vehicle that could be 1/4 to 1/2 tank of gas or more. Tell him if he ups it to $100 you'll see him tomorrow. Also the gunsmith should have had an FFL in order to do the work so he should have been able to ship it back directly to you. About 10 years ago I sent a Colt Python back to Colt for some work and they were able to ship it directly to my home.
  8. Jackal

    Jackal Well-Known Member

    I would say include the $50 gift card along with the forms and mail them to me. Heck, Cabela's owes you the money just for having to go through their stupidly complex purchase process.

    Go here, take a number n wait.
    Go here, talk to him.
    Go here n fill stuff out on a computer.
    Go over here and have a guy hand you the form.
    Go over here and wait to have another guy check the forms.
    Wait for person to walk you to the door.

    I hate buying from them, will only do it if I cannot find a rifle anywhere else.
  9. Ohio Gun Guy

    Ohio Gun Guy Well-Known Member

    If you screwed up, would you want them to help you fix it?

    I bet, Yes...
  10. Rustler

    Rustler Well-Known Member

    Why should you have to inconvenience yourself - have them send someone to your house...
  11. Sergei Mosin

    Sergei Mosin Well-Known Member

    The Cabela's employee (or employees) who made the mistake will be fired if it doesn't get corrected. They may get fired anyway. The big box FFLs don't play when it comes to that sort of thing. That's why it's such a pain to deal with the paperwork there - those guys put their jobs on the line every time they sign off on a transfer. I had a disagreement with them over a paperwork issue a while back, and while they were clearly incorrect, I finally decided it wasn't worth the heartburn for either of us and did it their way.

    I don't know enough to say if you've done anything to put yourself in legal trouble, but I'd be inclined to help them out. Just seems the neighborly thing to do.
  12. Ohio Gun Guy

    Ohio Gun Guy Well-Known Member

    Think about where you work, and if you made a mistake.

    What if the customer / co-worker refused to do something to help you out. Not a good place to be.

    If the gas cost is a hardship, ask about a card or something, but by all means help get it resolved. You'll also get to stop wondering if youre in legal limbo too.... Win Win!
  13. Call Cabelas and have them bring the form out to you for revision when it is convenient for you to meet with them at your house.
  14. 351 WINCHESTER

    351 WINCHESTER Well-Known Member

    You sent your gun to a gunsmith. You don't need to fill out a 4473. You could have mailed your rifle yourself and received it back in the mail. It's still your gun and was not transferred to another party.
  15. DPris

    DPris Well-Known Member

    You are BOTH liable. It is every bit as much YOUR error as it is theirs, YOU filled out the paper.
    ATF does audit those forms, and if they run across yours it won't be just Cabela's they'll be talking to.
  16. btg3

    btg3 Well-Known Member

    They can deliver or Fedex the forms and include a return envelope.

    An hour drive for $50 isn't going to happen.
  17. alias

    alias Active Member

    A few years ago I bought two of the last 5 JM stamped Marlin .45 Colts a retail chain had in stock. Both on the same 4473, and everything looked good when I picked them up. A couple days later I get a call from the manager, he did something wrong and could I come back in and sign something. 45 miles each way, but I drive that far for work anyway, so I just stayed in town a couple extra hours (I work nights, so I had to wait for them to open) the next day they were open and cleared up the problem. If it was me I'd want someone to help me out. Not expect them to, but I'd sure want them to. It was worth the shot at good karma down the road for me. Your mileage may vary.
  18. Montbars

    Montbars Active Member

    Here is more info:

    I did not fill out a form, I filled it out on their computer. You click a box and then it takes you to the next screen, so I'm sure I didn't miss a question. The problem is not that I'm not going because I'm inconvenienced, I'm leaving for a wedding in the morning and there was absolutely no chance I could get back to Cabelas today. I told this to the clerk and said I will come by tuesday, which is the very soonest I can make it.
    From what I've heard from all of you it sounds important--but I still don't get why I can't do this somewhere else instead of driving 1 hour each way to Cabela's--why can't they fax me the form? Also, do you guys really think the guy helping me will get fired? He was a nice guy and if there was anything I could say to stop that from happening I would. If you have any suggestions on how to save a man's job let me know.
  19. BoilerUP

    BoilerUP Well-Known Member

    Call Cabelas and talk to the general manager:

    "This was my rifle that I already owned, shipped back from a gunsmith that performed work on it, so in fact no transfer actually took place."

    Easy peazy.
  20. Outlaw Man

    Outlaw Man Well-Known Member

    What are you guys thinking of driving to Cabela's in? A deuce and a half? $50 for an hour trip each way means if you got even 11 MPG, you're coming out ahead. It's an honest mistake, it seems, and they're treating you pretty fair to try to correct it.

    I totally understand if you're going out of town and can't make it. If they're OK with you coming back later, and still give you the card, I'd do it. It's hard to make lasting relationships in a big box store, but this would be a good chance.

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