Kahr CS not very good

[gunsnsprinkles]

I bought a CW9 new about a month ago. I had the mag drop out every other shot and Kahr sent a new metal mag release for it, and that seemed to take care of the problem. I now had after 500 rounds the recoil spring break. I called Kahr and was told to go on to the sight and buy another spring. Nice, a new gun and they want me to buy a spring. I think I may get a wolf spring and then sell the gun and get a Glock 26 like I wanted in the first place. I think Kahr is loosing their edge.

 

[ku4hx]

Wait 24 hours and call again, maybe you'll get a different guy. When you call, shoot the breeze a bit with him/her and make it partially a social call. Sometimes you just have to schmooze a bit to get what you want and/or deserve.

Once in a row seldom sets a trend.

 

[usp9]

Could you explain how the recoil spring broke... in what way? I have several Kahrs and read threads related to them and have never encountered this problem, so I'm curious about this malfunction.

 

[fastbolt]

Just out of curiosity, how did your recoil spring "break"?

I've seen recoil springs (and recoil spring assemblies, guide rods, etc) become damaged, but the spring "breaking"? Gotta picture? Curious. Just wonder if it's a spring problem, or a symptom of something else that might require factory attention and correction. (Might be why they'd like to check it, right?)

I know you've just recently bought the pistol, but did you plan to keep at least one spare recoil spring on hand at some point? Ditto magazine springs? Handy at times.

Have you disassembled the pistol since buying it and installed the recoil spring incorrectly? Just curious. I know someone who did that with a Kahr and really damaged their recoil spring. It required replacement.

 

[Weevil]

Yeah I was considering a Kahr for a small 9mm CCW.


After some research on the net and asking around locally I got a Glock 26.

Maybe the Kahrs are good but I heard too much negative stuff for my liking. I've owned Glocks so I knew what I was getting but the Kahr would have been my first and maybe someday I'll get one to run through the wringer and see for myself, but for now I needed something I could trust out of the box.

The G26 has been flawless.

 

[Sapper771]

Sorry to hear about your troubles. I agree with ku4hx, try calling back another day to see if you get a different response. Keep us posted.

I also recommend the Glock 26. I love mine.

 

[Billy Shears]

Bob's Gun Shop, here in Norfolk, has stopped selling Kahr's because they were getting too many complaints and too many returned guns. One of them was mine. Mine had a plethora of issues. One was magazines dropping out while firing, like the gun in the OP. Another was jamming once or twice per magazine (that was reduced to once every two or three magazines after the third trip back to the factory). Another was the striker failing to reset. I got rid of it, needless to say.

On the other hand, I have an all stainless Mk40 I bought about ten years ago, which has never jammed. But after my experience with the TP40, and horror stories from many other Kahr owners, I am actually somewhat reluctant to carry it anymore. Although it's done well at the range, I've never really gone through an extended range session with it and worked it really hard. I've only ever operated it under ideal conditions, and I am worried it would fail under less than ideal ones, like those subcompact 1911s that some instructors notice can't ever manage to complete a days-long training course.

 

[gunsnsprinkles]

Unfortunately I don't have a photo or the spring, when it broke at the range I disassembled it and threw it in the waste barrel, after a bit of . The thing is I called Kahr about three weeks ago about the mag dropping out. I was told they would send me an all metal one to replace the plastic one. I replaced it and took it to the range and ran about 100 rounds with no more dropping mag.

I love the size of this gun and it replaced my Taurus 709 that was a jamomatic. I put the hoge grip sleeve on it and it feels great in my hand. I can hit well with it also at ten yards [farther than it would need to shoot in most cases] The strange thing is I have called Kahr three times and gotten the same English accented guy every time. [do they only have one guy or do I just happen to get the same CS agent?]

The spring broke in the middle on one coil. Looked like it just was too brittle or maybe damaged at the factory in some way. When it broke it did not return to battery and I could tell right away it did not have tension on the slide. I can't see how the gun could have been faulty and damaged the spring in any way. Its not a high end part, its 8 bucks for a wolf spring at Midway.

I may give Kahr CS one more call to see if I can get a different CS agent and maybe a different attitude. I can't see paying 20 bucks to send a gun back and then wait 4 or 6 weeks to get the gun back.

Personally I would prefer a captured spring in the Kahr. Funny but my brother just bought two Glocks and was telling me that they have a problem with the guide rod breaking. I took my old gen 2 19 out of the safe and took a look and sure enough the end of the guide rod where it fits into the grove was half snapped off. I did not throw this one away and ordered a SS LW replacement. I will call Glock to see if they will send another for a spare.

I am sad to see Kahr even though they are son of song young moon cult, loose their quality edge. They always had a reputation of being top notch.

 

[sloman]

Kahr lost their edge years ago. I've had several Kahr's, all polymer versions and one K40. Never had a problem out of the k40, but the polymer's were all problematic. I could not trust my life to any of them and sold them all. Kahr's CS was spotty. But what does Kahr care? The way guns are selling today and many to new gun owners, what's to care about a little thing called 'reliability'?? Just hope some newbie does not get a failed gun at the time of need.

 

[gunsnsprinkles]

Good point Solman. I just called Glock about my cracked guide rod, its on a 2nd gen 19 and they did not even want to hear about an explination just sent one out. LOL Kahr better get it togeather or they will be left in the dust. No company can have this kind of CS for long. I may sell my CW and get a Smith compact M&P or a 26 Glock. BTW I had a problem with a mag from my M&P full size and smith did not even want a serial number, they just wanted my address. Kahr may become the Yougo of the gun world if they are not carful. I hated the idea they were part of the moonie cult in the first place. But there was soooo much hype on line about how great these are.

 

[gunsnsprinkles]

Kahr CS sucks

Well I called Kahr one more time and got the same idiot. Some guy who has a heavy English accent. I asked him very politely why it is that Smith sent me a new mag and Glock is sending me a new guide rod and Kahr wants me to spend 20 bucks and wait 6 weeks for a 2 dollar spring? He said that I told him I was shooting Ram ammo which is reloaded and it voided the warranty. LMAO I told him What you want me to buy another and use them for book ends?

I told him he just succeeded to loose me as a customer and every one I can convince that Kahr is at min. very poor customer service and at max a poor gun company all around.

I will be putting my CW9 up for sale after I get a new spring and getting either a M&Pc or G26. Kahr is a looser company and I even asked for a different service tech. I was told he was one of 2 yes he said 2 service techs. I should have known better than to buy a gun from a cult.

 

[ku4hx]

Deleted ... redundant post

 

[kokapelli]

I have a K9 and a PM9 and the PM9 is back at Kahr now. When I called about the PM9 jamming the rep immediately emailed a shipping label and said I will have the pistol back in three weeks. We'll see.

 

[dogtown tom]

1. "...I told him I was shooting Ram ammo which is reloaded..."
Did you fire reloaded ammunition through your CW9?
If so, the Kahr CSR is correct...your warranty is void. But according to your post on The Firing Line he offered to have it checked out if you sent it back.


2. You "threw away" the defective part?
Seriously, keep the evidence. It makes your case.
Without that broken recoil spring you look like a guy who's just wants a bunch of spare parts for free. You even told the Kahr CSR what Glock and S&W sent you for free!

3. "they want me to buy a spring..."
Of course. If you shot reloaded ammo, your warranty is void.

I told him he just succeeded to loose me as a customer and every one I can convince that Kahr is at min. very poor customer service and at max a poor gun company all around.

So..........you violated the warranty, threw away the broken part, Kahr offered to look at the gun, you refuse to do that............and Kahr's customer service is "very poor"?



Wow.




.

 

[wild cat mccane]

1. The CW9 is +P rated.

2. How does reloaded ammo affect a recoil spring if the gun is +P rated?

3. You didn't prove anything.

 

[dogtown tom]

wild cat mccane
1. The CW9 is +P rated.

2. How does reloaded ammo affect a recoil spring if the gun is +P rated?

3. You didn't prove anything.

1. Correct.
2. It voids the warranty.....so the manufacturer is not obligated to repair or replace the broken part.
3. I don't need to prove anything, I didn't throw away the defective part.

 

[wild cat mccane]

Yes, but pretend you don't work for Kahr's accounting department. (just kidding, not saying you do).

The reason Kahr says no reloads is for what reason? the reason is for double charges and too high charges blowing up the gun, or lead leading the poly barrel.

Do these issues have anything to do with the problem at hand? No. So is Kahr insulting the purchaser of their product by being lame letter to the T on the warranty for no reason? Yes.
A spring costs 5 bucks. How much is shipping both ways and time? Economically inefficient.

 

[dogtown tom]

wild cat mccane Yes, but pretend you don't work for Kahr's accounting department. (just kidding, not saying you do).

I dont need to be an accountant to understand the Kahr warranty or customer service experience.....I've dealt with them before. (five GREAT experiences, one where they couldn't fix the problem)

The reason Kahr says no reloads is for what reason? the reason is for double charges and too high charges blowing up the gun, or lead leading the poly barrel.

It doesn't really matter why...it"s their policy.

Do these issues have anything to do with the problem at hand? No. So is Kahr insulting the purchaser of their product by being lame letter to the T on the warranty for no reason? Yes.

Uh....Kahr OFFERED to check out his pistol....he refused.


Believe it or not, but life has limits (as do Kahr pistol warranties) ....Kahrs warranty clearly says "no reloads". Disagree all you want with Kahr's warranty being voided by the use of reloads.... but its there. I think it quite generous for Kahr to OFFER to check out the OP's gun....they clearly do not have to.

It's notable that on THR and The Firing Line over half of the OP's posts deal with his problem guns, problem sellers and problem customer service. See post #8 here:http://thefiringline.com/forums/showthread.php?t=489049

 

[kokapelli]

Figures! Thanks for exposing it.

 

[Weevil]

I dont need to be an accountant to understand the Kahr warranty or customer service experience.....I've dealt with them before. (five GREAT experiences, one where they couldn't fix the problem)

Damn 5x and you're satisfied with their pistols???


I've owned 3 Glocks and have never ever had to find out if their CS is any good or not.


The more I read the happier I am I picked the G26.

 

[jimbo555]

Search the Internet on any handgun including the g26 and you will find plenty of unhappy owners.There all machines they can break at the worst time.That's why if you feel you need to carry a gun you probably should carry 2!

 

[dogtown tom]

Weevil

Quote:
Originally Posted by dogtown tom
I dont need to be an accountant to understand the Kahr warranty or customer service experience.....I've dealt with them before. (five GREAT experiences, one where they couldn't fix the problem)

Damn 5x and you're satisfied with their pistols???

Yep.
What makes you think a customer service experience means a gun was sent back for repair?

Kahr even paid shipping both ways on the two guns I sent back.....but of course I asked nicely.

 

[Weevil]

Yep.
What makes you think a customer service experience means a gun was sent back for repair?

Kahr even paid shipping both ways on the two guns I sent back.....but of course I asked nicely.

Yeah I know what CS is.

It's fixing problems. I had a Kel-Tec P11 that broke 3 slide stops, a firing-pin, and an ejector. KT's customer service was wonderful and they sent new parts out to me in a few days.

Had a Walthe PK380 that was a clunker. S&W's CS was great and sent me out shipping labels both times and had it back in 2 weeks both times.

I got rid of the Walther and the P11 is now a safe queen..

Yeah I can see the occasional problem but 5x.....and you actually trust these guns with your life???


Guns that need lots of CS to work are crap in my book, I want something that works right straight from the box.

For me the perfect gun that I can trust is the one that never ever needs CS.



Enjoy your Kahrs but frankly I'll stay clear of them even if they do have great CS.

Thanks for the info it just confirmed a lot of the horror stories I've heard about Kahrs

 

[AOK]

I understand being frustrated if someone is having issues with a gun. However, people should read their manuals before they start shooting. Glock, like Kahr voids the warranty when you shoot reloads through the gun. If you want to shoot reloads, fine I understand the benefits but you should be willing to accept the consequences. Just like when I stippled the grip of my Glock. I know it voided the warranty but I am willing to deal with the consequences of no longer having that warranty. I can only laugh when people don't want to take responsibility for their own decisions or "mistakes" and want someone else to pay for them.

 

[kokapelli]

Yes some Kahrs fail and Glocks are perfect. Oops!