Kahr CS not very good

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I had an early polymer Kahr P9 which was very troublesome - numerous problems. (Failure to go into battery, failure of trigger to actuate striker, trigger pin walkout, failure of slide to lock back, premature lock back. Maybe the gun was made Monday morning or Friday afternoon?) As far as customer service goes, Kahr was good and tried to fix it several times (paying round trip postage each way) but the gun kept failing, so they ultimately replaced it.

I traded the replacement - unfired - for a Glock 26 which has yet to fail, even when I deliberately try to induce a malfunction such as a "limp wrist" jam.

The G26 isn't as neat a package as the P9 was, but it has the virtue of actually working.
 
That fact is that I don't have any stats that say Kahr has any more or less problems than any other company. But that was not my point. My point is that Kahr does not voids warranty for reloads, this is not what other gun company's do. They do not cover damage due to reload error. Kahr uses the fact that you use reloads to put in to the their data base that the warranty is void on every thing. Its like me painting my new car and Chevy voiding the warranty on the engine.
As the English would say thats just no Cricket.

This leads me to believe that Kahr wants to use anything it can to deny service. So it shut up and buy. Well that may work now in this gun frenzy time just like GM did in the 80s relying on its we are GM so shut up and buy, but it will bring a company down eventually.

Couple this with Kahr CS being rude giving out shipping labels to some and not to others[what the hell it that about?] and you have a recipe for disaster in business.
Once enough people like me get a bad taste in their mouth for Kahr it will affect their reputation and sales.

I am glad that some have had good luck with CS, good for you, but the apologist Dog and mercer for what ever reason they try to explain away bad service does not make it so.


Personally Kahr or at very MIN that idiot English accent flying buttress at Kahr has gone a long way to making me never want to even look at a Kahr. If you do a google search or a You tube search on Kahr CS there is a couple of videos I found, one where the guy films himself calling Kahr and the way they treat him after he sent his back on his dime [new gun] and they did not fix the problem and want him to pay to ship it back, only after complaining do they say they will send a shipping label.

Also dog, Ruger may have an arrogant attitude, buy they in affect do have a life time warranty. I called Ruger and was told that they don't say any time limit they will just take care of their customers and they do. Shipping Labs are given out and they may have an attitude that we are Ruger we do it right, and I may have been upset over a cam pin walking out, but they not only make a good product they don't void warranties over stupid things like shooting RAM ammo and putting serial numbers in data bases.

Dog you can apologies all you want for Kahr and as a dealer of Kahr you have a dog in the hunt so your bias is understood. I don't expect the Chevy dealer to tell me anything less than stellar BS about their product and to cover up any problems he does know about and I don't expect anything less from you, even though I don't know you I know salesman and how they push tin.
 
gunsnsprinkles ... But that was not my point. My point is that Kahr does not voids warranty for reloads, this is not what other gun company's do.
Huh?:scrutiny:
Based on your previous posts this makes no sense.
Kahr's warranty and website clearly says "no reloads".....if you choose to ignore that you reap the rewards.



Dog you can apologies all you want for Kahr and as a dealer of Kahr you have a dog in the hunt so your bias is understood.
You have an amazing ability to jump, nay.....LEAP to conclusions.
I AM NOT a Kahr dealer and the ONLY Kahrs I have sold were consignments or used guns. I have NEVER been a stocking dealer for Kahr and have NEVER ordered a Kahr gun from a distributor.

I HAVE (as posted previously) returned guns on behalf of my customers for warranty work or upgrades.

So much for your little theory right?:D

I do not consider myself an apologist for any gun company, I'm just relating my multiple experiences with Kahr customer service that were vastly different from yours.

Complaining about Kahr voiding your warranty because you shot reloads?
Please.....its there in black and white.

Complaining that Kahr actually enforces its warranty?
Bravo for Kahr!
I'm sick and tired of the entitlement attitude of "it ain't my fault!"....when it is CLEARLY your fault.

You make a comparison to Chevy......well fella, how do you think Chevy will respond when you damage your engine by INTENTIONALLY ignoring their owners manual and filling up your gas tank with something other than gasoline? Seriously, do you think they'll replace that engine for your intentional act? (especially if you refuse to allow them to inspect the damaged parts?)

Truly unbelievable. :rolleyes:
 
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Kahr uses the fact that you use reloads to put in to the their data base that the warranty is void on every thing. Its like me painting my new car and Chevy voiding the warranty on the engine.

To the best of my knowledge, no firearms manufacturer will honor their warranty if they know or can determine that reloads have been fired; and that's soup to nuts. If the warranty is no longer valid, they won't cover any part of the firearm.

If there's a manufacturer that does, I don't know who it'd be.
 
Ok, I can only relate my own experience with Kahr CS

As I mentioned in a previous post in this thread, my PM9 began jamming so I called Kahr and was immediately emailed a FedX shipping label.

I shipped the PM9 back on 5/4/2012 and just now it was returned via FedX.

The repair order states "replaced slid, barrel and recoil spring assembly".

My very early production K9 has been perfect all these years and never required service, so this is my only experience with Kahr CS.

From my point of view, I don't see how I could have possibly received better service than this experience with my PM9, that is assuming it works ok.
 
Okay, I can only relate my own experience with Kahr CS.

I bought a PM40. Took it home, cleaned it thoroughly. Took it to the range. 200 rounds later and cleaning throughout I noticed the gun would NOT function with the +1 mag and would not return to battery every 3rd round. +1 mag follower shattered too.

Emailed Kahr 4 times. All responses had serious spelling mistakes on their part. All said put more through the gun. Finally sent it to Kahr who offered a return number but did not offer to pay. When asked, they declined to pay for shipping because they suspected it was still in the "break in period."

Returned with a new +1 mag and a paper stating: ""replaced slid, barrel and recoil spring assembly."

So this implies there was something wrong right?

First shot, the standard mag follower shattered. Using the new +1 mag there were more failures to return battery than there were normal return to battery.

Called Kahr. Had to pay again to send it in. Went to Sportsmans Warehouse, showed the first paper, the shattered mag follower, and got an immediate apology (why? its not their gun) and got an in store credit.
 
My only experience with kahr CS has been excellent, and i spoke to the same british guy.

My kahr k9 was 100%

My kahr CM9 is 100% after the warranty work (they paid for shipping)
 
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Also, to the OP.....

I would tend to aggree with one of the posters on another board that you posted this same message to.

With 8 seperate complaints about 8 differnt pistols brought up by you and 4 complaints about different CS teams.......... (with only 42 posts)

You have the worst luck....

You are truly the "Rodney Dangerfield" of gun owners.......

If you are too young to know who he is, he gets no respect


Just a suggestion, be very courteous when dealing with CS, especially when you clearly have broken the terms of the warranty

They will usually go out of their way to help.
 
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I will not respond to the anecdotal crap here, not worth the time. I have had some bad luck with a couple of guns, Ruger who paid for my SR9 to go back and they did not fix the problem, they were very nice paid for shipping but did not fix it. That is the only problem as of late I can think of. My Taurus 709 had a jamming problem but I sold it because it seems that many people have the same problem.

To the statement that all company's will not fix any part if they know you shoot reloads? Bull ***** on that. I just received a Smith and Wesson mag replacement and I talked to CS saying I was using reloads of my own and RAM and it was over stripping on both. Also I have on route a Glock replacement guide rod and spring after telling CS the same thing. I asked Glock and was told that if there is damage of a major failure type and it can be attributed to over pressure loads and I shot reloads they may elect not to fix it. Fair enough, but I call Bull ***** on the Kahr attitude. Dog can crow all he wants about its in the manual, but I will say Kahr is just using the fine print to get out of stepping up to the plate.

As anyone can read who comes here there are several people who have had very neg experience with Kahr CS, and to those who say they have had good experiences I say, when was it? They seem to have gone off the rails in the last year from what I am reading all over the net.

As for me I have owned over 182 guns at one time and yes I have had some problems with some including my colts, and had CS problems to varring degrees. But nothing approaching Kahrs BS. This is the only gun I will not own because of CS.
I am not the lone wolf howling about CS, there are enough people like me that have had very poor experiences with Kahr CS that I can not just be ignored except by those like Dog that are biased for some reason. Maybe he just likes to be contrary or he thinks his opinion or experience is Superior to others. As I said before I really don't give a rats ass is he had ten out of ten good experiences at a restaurant, and I went once and found a cockroach in my burger, it makes my experience not one bit less bitter. If dog can not understand that I have no more to say to him he is just trolling.
 
Did a two min. search and found these complaints.
http://www.xdtalk.com/forums/non-xd...ne-have-problems-w-kahr-customer-service.html
http://thefiringline.com/forums/showthread.php?t=414928
http://kahrtalk.com/archive/index.php/t-783.html
http://www.carolinashootersforum.com/archive/index.php/t-122848.html

http://www.thehighroad.org/showthread.php?t=255589#post3115030
http://www.youtube.com/watch?v=EEOnW9Kjrlw

http://www.youtube.com/watch?v=T710Z2-udJ0&feature=related

Watch the youtube video, this guy has problems with Kahr CS similar to what I have had and a very good video.

BTW dean, good for you, but I don't see how this makes others like myself feel any better about our experience. If you think it should then why should our bad experiences not make your good one worse? If you are just saying that some people have good experiences with Kahr CS, then fine, I agree not everyone has a problem with Kahr, never implied they did, at best Kahrs CS is inconsistent. That in and of itself is a problem.
 
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Did a two min. search and found these complaints.
http://www.xdtalk.com/forums/non-xd...ne-have-problems-w-kahr-customer-service.html
http://thefiringline.com/forums/showthread.php?t=414928
http://kahrtalk.com/archive/index.php/t-783.html
http://www.carolinashootersforum.com/archive/index.php/t-122848.html

http://www.thehighroad.org/showthread.php?t=255589#post3115030
http://www.youtube.com/watch?v=EEOnW9Kjrlw

Watch the youtube video, this guy has problems with Kahr CS similar to what I have had and a very good video.

BTW dean, good for you, but I don't see how this makes others like myself feel any better about our experience. If you think it should then why should our bad experiences not make your good one worse? If you are just saying that some people have good experiences with Kahr CS, then fine, I agree not everyone has a problem with Kahr, never implied they did, at best Kahrs CS is inconsistent. That in and of itself is a problem.
You can find the same complaints for any brand if you do a google search!

Try searching "Glock service sucks" and you will get a bunch of negative results
Just like this......http://www.floridashootersnetwork.com/glock-customer-service-t98956.html

There are always a bunch of bashers that seem to want to save the world from those bad guns out there and come out whenever certain brands are mentioned.
 
so what is your point? That people who have bad experiences with a gun or customer service are whining and should suck it up and shut up? If thats your point you have no point.

I never said that no other gun company was free of complaints, if thats your point you just wrong. If a gun owner has a legitimate complaint I rely on them to post about it, if enough people have the same complaint it builds a profile of the company or a problem with a particular gun or issue.

Your post that people who complain are "bashers" is a sophomoric broad based attack of people that may very well have legitimate issues. I want to hear of problems people have, I can decide if someone is complaining to complain or if they really have an issue. Sorry but I don't buy because it makes me feel like owning brand X gives me two phantom inches on my member.

Before I bought the Glock 26 that I pick up Wed. I did a lot of research and found it to be loved by many owners, problem free? Not at all, but over all the consensus is that Glock makes an excellent weapon that eats all ammo given. I know from personal experience that Glock does not void taking care of their customers because reloads were used in the gun. I know from personal experience that Glock just takes care of its products and steps up to the plate like a man not hiding behind some verbiage in a manual like a wimp.


This is what I know from experience. And from what I have read on line when people do have a problem with Glock or most other brands -Kahr, they are taken care of.

So your point holds not one drop of water for me. I want to read about peoples experiences on a car before I buy, or almost anything. I guess you would say that Consumer reports is just a whiner magazine. LOL
 
What it boils down to is this, If my CW9 FTF or FTE once every three mags, its not a good reliable gun I can put my trust in when I need it to be there. This is how I feel about Kahrs CS, I like the feel of the gun in my hand, its a nice size for me to CCW and it is very accurate at medium ranges. But if I can not have faith in Kahrs CS and I can not then I have to sell it as they will not be there when I need them most.

If I have a frame crack due to some poor design, or as the guy in the video had to have a bbl, springs and frame replaced at great cost to himself with all the shipping and testing, they are not a gun I want in my stable. Too bad because the CW9 is had great possibility's, but I just can't have faith in a gun that Kahr does not have faith in.
 
so what is your point? That people who have bad experiences with a gun or customer service are whining and should suck it up and shut up? If thats your point you have no point.

I never said that no other gun company was free of complaints, if thats your point you just wrong. If a gun owner has a legitimate complaint I rely on them to post about it, if enough people have the same complaint it builds a profile of the company or a problem with a particular gun or issue.

Your post that people who complain are "bashers" is a sophomoric broad based attack of people that may very well have legitimate issues. I want to hear of problems people have, I can decide if someone is complaining to complain or if they really have an issue. Sorry but I don't buy because it makes me feel like owning brand X gives me two phantom inches on my member.

Before I bought the Glock 26 that I pick up Wed. I did a lot of research and found it to be loved by many owners, problem free? Not at all, but over all the consensus is that Glock makes an excellent weapon that eats all ammo given. I know from personal experience that Glock does not void taking care of their customers because reloads were used in the gun. I know from personal experience that Glock just takes care of its products and steps up to the plate like a man not hiding behind some verbiage in a manual like a wimp.


This is what I know from experience. And from what I have read on line when people do have a problem with Glock or most other brands -Kahr, they are taken care of.

So your point holds not one drop of water for me. I want to read about peoples experiences on a car before I buy, or almost anything. I guess you would say that Consumer reports is just a whiner magazine. LOL
My point is first off to not intentionally misinterpret your post like you did mine and to not launch personal attacks at you like you did me (sophomoric).

I probably should not have used the term "bashers" when I just wanted to point out that when you do a search that shows there are complaints on one brand of firearm, the same type of search on other brands will bring the same results.

I posted what my experience was with Kahr, but you actually did a search for complaints with Kahr and posted links to those complaints implying that Kahr has more problems than other pistols which to me is bashing. I only want to point out that this type of post appears to be biased.
 
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Trolling at its best..........

When 80% of your posts (on two different forums) are about the problems you have with certain guns and the manufacturers customer service I can almost guarantee you are the problem, not the gun or customer service.

Eight guns with problems?
Sure.:rolleyes:


I eagerly await details of your next gun, its malfunction and the subsequent customer service nightmare.:D
 
For what its worth, Tom (dog) is a great guy who has done a few transfers for me.

You may be "barking" up the wrong tree on him........


You have shared your experience and your opinion

Not everyone will share these........


With owning 182 guns at one time....... Fortune must have really shined on you,
Be happy that you can afford to buy that many guns at one time.

I am sure with that many guns at least some of them might have been good.

Share some of these opinions.......
 
When 80% of your posts (on two different forums) are about the problems you have with certain guns and the manufacturers customer service I can almost guarantee you are the problem, not the gun or customer service.

Eight guns with problems?
Sure.:rolleyes:


I eagerly await details of your next gun, its malfunction and the subsequent customer service nightmare.:D




I started ducking the shots and stopped reading the posts in this shootout between you two guys. BUT,

The bottom line is that a good many of the smaller Kahr pistols plum don't work right out of the box!!!! In particular I'm reffering to the pistols with the 3" slide length of the PM and MK pistols. It has nothing to do with whether the OP is a fuss or a troll. A lot of the pistols don't work and Kahr knows it! Customer service simply often can't get their pistols to work. (ask me how I know) Never the less, these are some of the smallest and compact pistols made and worth pursuing...... because when and if you can get one that does work they are amazing pistols! I'm seeking a used PM40 or MK40 right now, but will only buy it if I can witness its performance at a firing range. That's how bad the quality control is.
 
One thing about this issue is nearly all firearms maufacturers cannot warranty their products when using reloaded ammo due to excess variables(namely human error). Factory ammunition makers have to be insured & bonded in case of problems, & the fact that lawyers are always looking for deep pockets of cash. We as citizens of this grand country should stop trying to get something for nothing.
 
When 80% of your posts (on two different forums) are about the problems you have with certain guns and the manufacturers customer service I can almost guarantee you are the problem, not the gun or customer service.

Eight guns with problems?
Sure.:rolleyes:


I eagerly await details of your next gun, its malfunction and the subsequent customer service nightmare.:D
You had 5 Kahr's go back you talked about one that could not be fixed, and you call my 8 problems my own making? In over 264 guns bought owned and sold? Then that makes your problems your own? Are you that smart to make a statement that goes to your own credibility? Hmmm, I don't think you are nearly as competent as you seem to think you are. I think you are trolling for what I don't know. Maybe you just want to be the go to guy that everyone runs to and if anyone else does not look to you as the orcle then you get your panties in a bunch. Well chuckles, each persons experiance is theirs to share and if you don't like this post you can go play by your self or start the "I love Kahr and anyone who says different is a poopie head thread"

Here is a post from a machinist from another post about Kahrs.

"Something is wrong with their hardness of their steels they use and harden. Their parts are brittle. Broken trigger bars, broken triggers and broken slide stops are common. Not something that is usually a problem with other manufactures. I did a stress test on a broken trigger bar. It didnt bend at all, it snapped."
__________________
 
I own a Kahr CW45, and it's been great. I did have the slide pin start backing out at one point, did a little research, and easily corrected the problem myself.

The way I see it so far, as it comes to Kahr is that they expect the owner to be intimately knowledgeable about the firearm that they choose to carry. Just as it was for servicemen that carried the M1 in WW II and Korea, for example.

I see nothing but upside for this expectation.
 
gunsnsprinkles ......You had 5 Kahr's go back you talked about one that could not be fixed, and you call my 8 problems my own making?
Again, your understanding of my experiences with Kahr customer service is in error.:banghead: It is so in error that it can't be accidental, so it must be that you are intentionally mistating my posts in an attempt to prove your point.

Although I have no idea why you experience "problem guns" at a rate greater than any gun owner in history.......I'm pretty sure i know why you have issues with customer service.

We get it....your Kahr spring broke and you want it fixed.
Sadly for you, Kahr believes you violated the warranty. They DID however offer to examine your gun if you sent it in....which you refused.

Seems to me they didn't have to do that.

A synopsis of this thread:
OP shot reloads, contrary to Kahrs warranty.
Recoil spring broke
OP tossed broken spring in trash
OP is mad because Kahr wont send a new spring
Kahr offers to examine gun, OP refuses to send it.
OP posts on several gun forums about the terrible customer service from Kahr
Other forum members post about positive experiences with Kahr CS
OP accuses them of being biased and makes personal attacks

Again, I eagerly await details of your next gun, its malfunction and the subsequent customer service nightmare. :rolleyes:
 
Dog, I really don't give a rats ass about your over all impression of this post. As I stated, if you don't like get the hell off and go find one you do like. Jesus Christ what crawled up your rear end?

Here is a post from the Christian gun owner blog that sums up what I am starting to feel about Kahr.

"Now to the issues with what really counts. The gun generally is reviewed as a firearm that is passable as a shooter, but that's not what it's designed for. It's designed for concealed carry, and the dependability issues should be cause for concern. First, Kahr recommends a 200 round "break in" before expecting the gun to perform dependably. For those regular readers of this web site, you already know how I feel about that. Issues that regularly are included in reviews: First round not chambering, general failures to feed, failures to eject. The gun does consistently seem to improve during the "break in" process, but regular reports of continued periodic failures continue to show up.


What would I do? There are multitudes of great guns on the market today. Even at Kahr's kinder, gentler price structure, there are plenty of comparably priced guns out there that don't require a 200 round break in and perform dependably out of the box and thereafter. I see no reason to put my money into the Kahr CW9."

Couple this with Kahrs poor CS IME and I totaly agree with pastor bob here. I have owned and own Glocks and can say that they along with my Smiths were accurate and shot any ammo out of the box with little to no problmes and when encounted a problem they were steller in stepping up to the plate. Kahr has lost my business. Although I did send a letter to the CEO explaining the situation. If I do get positive results I will post them here. As I said before I am not like Dog, I am not biased. If I get some kind of satisfaction I will post it and if not I will post that. I think they have lost me and I most likely will be a preacher of don't buy that Kahr to all those I meet.

BTW dog, a greater rate than any gun owner, do you know how stupid you sound? I am starting to loose any respect for your opinion I may once have given you the benifit of the doubt of. LMAO
do you even own a CW9? Also I never told and Kahr never asked about the ammo until my second call, they denied sending a spring and said they would look at the gun on my dime in the first call. You jump to many conclusions and seem to think you know it all. An old saying its better to remain silent and thought a fool than open your mouth and remove all doubt. LOL Just kidding old boy.
 
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Good thought from Ace Breaker on the firing line forum
"When my Kahr was having mags drop and other issues I called the company. They suggested I wait until it has 500 rounds through it. Right! We pay good money for these handguns. Why shouldn't they work right off the shelf? Then to sell reliability packages for hundreds more??? I just think it's a bunch of garbage. Why pay up to $900 for a reliability package when I believe they should work properly when you buy them. Who has the money to blow 500 rounds down range just to see if the gun will work properly?

Also, when my Kahr had malfunctions it suddenly worked great for about 100 rounds, then started acting up again. It was pretty strange. I was thinking break in period was over then my confidence was shattered. No thanks! I went to tried and true Glock 30 and 36. You can call them ugly all you want, but now I have peace of mind and don't have to listen to lame excuses. "
This is my view exactly, break in is code for we can't get it right at the factory in the first place. Even in the old days pre 90s when cars and bikes had so called break-in periods it was not to get the engine to work right and go through some non working situations it was to keep the RPMs lower and thus not build up heat in a new engine until the parts wore in. The engine always worked and if it did not it was not well call us in five thousand miles and we will see if it still does not work. LMAO This is a lame excuse to waste ammo. I am coming to the opinion if it does not work out of the box the factory did not build it correctly. Can you imagine telling the troops in the field on D day, to get 500 rounds out asap to break it in then expect it to be more reliable? that is a joke of an excuse for morons dumb enough to believe it.
 
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Classy guy..........

gunsnsprinkles Dog, I really don't give a rats ass about your over all impression of this post. As I stated, if you don't like get the hell off and go find one you do like. Jesus Christ what crawled up your rear end?

Here is a post from the Christian gun owner blog that sums up what I am starting to feel about Kahr.
So......you post on a Christian gun blog but take the Lord's name in vain?:scrutiny:


BTW dog, a greater rate than any gun owner, do you know how stupid you sound? I am starting to loose any respect for your opinion I may once have given you the benifit of the doubt of. LMAO
I will lose sleep over this I'm sure.;)


do you even own a CW9?
The CW9 was the first plastic pistol I ever bought. Won it on an Auction Arms auction. Absolutely fantastic gun. Led me to buy a PM9 two months later. Sold the CW9 to a friend six months ago.


Also I never told and Kahr never asked about the ammo until my second call, they denied sending a spring and said they would look at the gun on my dime in the first call.
Get your story straight.



You jump to many conclusions and seem to think you know it all. An old saying its better to remain silent and thought a fool than open your mouth and remove all doubt. LOL Just kidding old boy.
The only conclusion I've jumped to is you are a whiner and the worlds unluckiest gun owner.

Again, I eagerly await details of your next gun, its malfunction and the subsequent customer service nightmare. :D
 
BTW dog, you are lying again about me attacking people who have had positive experiences, Unlike yourself, I have told others I am glad your experience has been good and I do not deny they have had a good experience. What I do say is that your good experience does not make my bad experience null and void.
There are several who have also posted here and had the same bad CS from Kahr. So again your post is BS trolling or just trying to be irritating or contrary for what reason I really don't nor care to know. I don't call your sending five Kahrs back with one can't fix untrue. I do say it means little to nothing to my bad experience and again I say BS to your idea that a few bad experiences I have had and only one that the company would not take care of and thats Kahr means I have more than my share of problems, Maybe its because I own more then my share of guns? I have an FFL C&R and have bought many old and new guns some to my FFL some through a transfer and some FTF. Sold many the same way and shot a lot and reloaded for 30 years. Can tell you I have had some problems that were over the top and some that were minor.

As for the Kahr, the mag release problem was IMO minor and they fixed it in a reasonable way. The Spring was defective and minor and they are going way over the top to avoid taking care of it. They did this in the second phone call before we had talked about what ammo I used. So Kahr made a problem out of a two dollar part that I had until the call to CS not really chalked up to Kahr reliability. Now I do an extensive internet search and talk to many Kahr owners who actually own them, and there seems to be the same CS issue with many other Kahr owners. There has also been many people who seem to have had good success with CS although the problems with Kahr CS seems to have gone down hill in the last several months. could this be temporary? Yes, could be, but they had better fix it fast or the owners who like myself have problems will talk to others and it will spread.
 
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