THe Dove
BOOMER SOONER!!!
What the Big Print giveth, the small print taketh away
jsnake, I love this sentence........ Do you mind if I use it?
The Dove
What the Big Print giveth, the small print taketh away
What was the other powder? Just curious.
Joe
On December 27th while Cabela'a was still taking back orders I knowingly back ordered some .223 figuring when it shows, it shows. I am not in any rush. However, with Cabela's and many other vendors when it ships you are charged and not before. I like that in a supplier.Let's premise this by saying that I normally buy powder from local suppliers. That being said, I made my first powder order from Midway and am a bit miffed at the moment and may even cancel the order.
Midway showed WST to be "in stock". In Stock was written all over the invoice, etc., etc. I placed an order and my credit card was charged. Fast forward a few days and I check my account info at Midway to find out that the order was "processed". The meaning of processed on their site apparently means the product was out of stock and will be shipped when available.
So, I called customer service and was told this was normal. They don't keep powder in stock and it is drop-shipped from the manufacturer. I was further told that with the overwhelming amount of orders, that rather than 3 weeks (normal), it could take 16 weeks to get my order. Meanwhile, I have already paid for it.
Am I over-reacting? Should I just be happy that I will have powder in 4 months? What say ye?
I absolutely agree with you.Ron,
Apparently, I missed the notices on the site. It is a bit cryptic, however, the problem is in the definition of "in stock". Midway charges immediately for "in stock" items. According to others here, Midway dropships all powder and primers from Powder Valley. Therefore, their definition of "in stock" is troublesome. I will still need the powder in 4 months, so I will stop whining. It is not like I can just order it from somewhere else. Make no mistake about it, future powder orders will be made elsewhere.
joe
They get all their primers and powder drop shipped from Powder Valley. PV is weeks behind.
I got a Powder Valley order for what was in stock powder Feb 24th, I haven't heard a word since the initial email.
Wrong of Midway not to be up front about the delay(The whole industry in under huge delays, however.).
You could request a cancellation and your card credited back. No reason they wouldn't do that if you wish.
Well that's a shame.I have called Midway 3 times to discuss this. Sent emails detailing my issues as well. Have been told on each and every occasion that was the way they do business for "in stock" items.
Thanks for your contact with Larry. I’m sorry it’s taken a while to respond—As soon as the November election was complete Larry’s customer contact rate via email, voice mail and letter skyrocketed to well more than 2000 per week. Between this and his other obligations as CEO, it takes him a while to respond to customer inquiries. He asked me to follow up with you.
Thanks for your kind words and giving us the benefit of the doubt. Unfortunately our powder supplier requires payment for the shipment up front. It’s either charge the card at the time the order is taken or don’t sell powder at all. I have forwarded the link you provided to our Social Media staff for review.
If you have any additional questions or comments, please feel free to contact us at 1-800-243-3220. Our hours of operation are Monday through Friday 8 a.m. to 8 p.m. CT; Saturday and Sunday 9 a.m. to 5:30 p.m. CT. You may also email us at [email protected].
Thanks for Your Business!
Brian
MidwayUSA Customer Service