Passed up a Raging Bull.... Would you?

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HERE IS MY STORY ABOUT TAURUS

Re: 941 Complaint



My 941 is back at Taurus being repaired (under warranty). It was key holing at 10 meters with Winchester white box and after three cylinder loads, I had one heck of a time getting the spent shells to extract/eject.
Inspection after cleaning show that ALL cylinders had tool/chatter marks and the barrel cone cut/machining was off center.
I have 3 other weapons by Taurus and they work great!
I guess the newer guys/girls at Taurus have thier heads up thier butts on quality assurance/inspection.
My revolver has now been there a month, no word yet.

UPDATE:

Well, I got my 941 back last Friday. The enclosed paper work said "adjusted" and "replaced". Nothing about what was adjusted or what was replaced, and included was a target with eight holes in it. The target had the comment; "Winchester Super X 22 mag. 15 yds Bench rest with sand bag 6 o'clock aim". All eight hits were in the black.
Now that looks great! But I haven't shot the revolver yet myself.

Now for the rest of the story.

Upon visual inspection, my once NEW flat stainless steel finish now has marks where fixture jigs held the frame while it was being repaired. But what has realy pissed me off is the dents in the left side of the top strap of the NEW revolver. I'll get pictures up soon.
I'm so mad that I didn't contact Taurus repair/customer service in Florida but I did write a letter to Mr. Luis Fernando Costa Estima, President of FORJAS TAURUS SA in Brazil and CEO Mr. Bob Morrison in Florida.
Not that it might do any good, but I feel better about doing it.
I will not send my 941 back to Taurus or ever buy another Taurus product again. They have lost a long time customer and gained a very bitter enemy.

I finaly shot it. No more key holing, but the extraction/ejection problem remains.
 
I bought one of those Taurus .22 Trackers from a larger dealer at a gun show about a year ago. I played with it at their booth, checking the lock-up etc. and thought I was good to go. Took it out to shoot immediately after leaving the show, and the thing started binding up. Wouldn't rotate the cylinder without some manual help. Swell.

I took it back to the show, showed it to the dealer, he confirmed it had some issues. He said, "Well, you can ship it back, I can ship it back, or I can give you your money back." I was already stretched thin, so I got my money back.

In that afternoon I learned that I won't buy another Taurus and that that dealer is a good fellow, so I think I did alright on the whole thing.
 
At $500 I would not even think about it. I would look for a Ruger Redhawk. Not because the Taurus is bad, but the Ruger is known to be good and Ruger customer service is known to be top notch.

Honstly I have even seen a S&W 629 for $500. I'm still kicking myself for letting it get away.:(

I'm not a big fan of ported barrels either, but that's just me.
 
HERE IS MY STORY ABOUT TAURUS

Re: 941 Complaint



My 941 is back at Taurus being repaired (under warranty). It was key holing at 10 meters with Winchester white box and after three cylinder loads, I had one heck of a time getting the spent shells to extract/eject.
Inspection after cleaning show that ALL cylinders had tool/chatter marks and the barrel cone cut/machining was off center.
I have 3 other weapons by Taurus and they work great!
I guess the newer guys/girls at Taurus have thier heads up thier butts on quality assurance/inspection.
My revolver has now been there a month, no word yet.

UPDATE:

Well, I got my 941 back last Friday. The enclosed paper work said "adjusted" and "replaced". Nothing about what was adjusted or what was replaced, and included was a target with eight holes in it. The target had the comment; "Winchester Super X 22 mag. 15 yds Bench rest with sand bag 6 o'clock aim". All eight hits were in the black.
Now that looks great! But I haven't shot the revolver yet myself.

Now for the rest of the story.

Upon visual inspection, my once NEW flat stainless steel finish now has marks where fixture jigs held the frame while it was being repaired. But what has realy pissed me off is the dents in the left side of the top strap of the NEW revolver. I'll get pictures up soon.
I'm so mad that I didn't contact Taurus repair/customer service in Florida but I did write a letter to Mr. Luis Fernando Costa Estima, President of FORJAS TAURUS SA in Brazil and CEO Mr. Bob Morrison in Florida.
Not that it might do any good, but I feel better about doing it.
I will not send my 941 back to Taurus or ever buy another Taurus product again. They have lost a long time customer and gained a very bitter enemy.

I finaly shot it. No more key holing, but the extraction/ejection problem remains.
I'm with you, Clem! A buddy spent six months with Taurus, back and forth back and forth with a 44mag Taurus revolver. They never did get the thing working right. He got so pissed off that he now hangs the POS in his shop as an example to anybody who asks of how bad Taurus revolvers are, and how ineffective their customer service is. At last counting, there are over 40 potential purchasers of Taurus revolvers (and pistols) who will NEVER buy a Taurus product. When are companies like Taurus gonna learn that even ONE dis-satisfied customer can spell big problems?
 
Waitaminute...
I may have missed it, but lemme see if I have this straight..
This shop was peddling a gun they KNEW to be defective and telling the customers THEY could ship it back to Taurus for repairs???

What, was this Mel's Midnight Street Corner gun sales or something?

No reputable shop would have such a gun on display. THEY should have sent it back for repairs or replacement.

These guys should never get a penny of ANYBODY's money for pulling a stunt like that.

I find that simply astonishing.
 
I've said it before and I'll say it again. Taurus turns their repairs around in a hurry. Problem is that it often isn't done right the first time and sometimes they don't even address what was wrong and "fixed" something else. Case in point: Judge with vastly oversize chamber throats, leading horribly. Talked to tech. Gave him update on what the problem was. Gave him the dimensions. He agreed that it needed a new cylinder. We shipped with letter. Got it back with the notation, "Not aligned properly. Adjustment made." Didn't do a thing about the cylinder, still leads. Unhappy customer for us. We'll try again.
Number one manufacturer for returns for warranty work from our shop: Taurus. Mainly small frame guns, and Judges. Large frame guns, autos and trackers are fairly uniform in working as we get them.
 
Shop near me that is like that, they are selling refinished guns at new prices. This shop also has a history of losing consignment guns. The shop went from being my first stop to my very last resort in a month.

Glad you passed on it. I would have been laughing uproariously on the way out the door, telling every customer on the way out what they tried to pull.
 
Well crap. I'll just start up my own store that sells nothing but broken firearms, sell them at full price and provide the same warranty disclaimer.

Meh, you can get a .44 mag anywhere and from a reputable dealer who can sell working products. Don't look back.
 
I had a similar experience... I walked into a small shop and asked if they had an 870 HD in stock... Bubba goes back, pulls out a 24" or 26" wood/blue MOSSBERG 500, and says "Yeah, $600 will cover it." I laughed, and another guy comes out of the back and says "Isn't that Tom's gun?" Bubba looks at it... "I think it might be." I left and have cost them at least 6 potential customers. It's bad "businesses" like this and OP's experience that makes me just go to the bigger stores.
 
I would post the name of the shop as a public service.
That way all of us could avoid the shysters.
 
I wouldn't buy a used Raging Bull with scratches and dings for $500.00 even if it were in working order when a new one can be had for a mere $60 more. To find it out of proper working order and being told I could send it in myself would probably result in me openly laughing in the face of whomever made the suggestion.
 
My 1994 Taurus 4" 44 mag outshoots my friend's S&W 4" 629. Mine has a much better trigger and is more accurate. Mine is box stock. His has been to Magna Port.
Mine cost a lot less. Taurus makes very good guns.
Anyone can post anything on the internet. There sure a lot of people crapping on Taurus online, but you don't know the whole story about their guns.
They could be like the guy I used to know who shot ungodly hot handloads through his 669VR .357, and made his ears bleed the last time he shot it without protection.
I wasn't there when it happened. I avoid shooting with people who are trying to blow their guns up.
To Taurus' credit, he never damaged that gun with those loads. His ears were shot after that last time.
Out of the 9 or 10 Taurus guns I've owned, I've never had a single problem.
I've never had a single problem with any of my Rugers, either, except for a second hand Mini 30 I bought that has a pitted gas piston from the previous owner shooting corrosive ammo in it. Even with that, it cycled flawlessly.
The only problem I had with it is that it didn't like Russian primers and often required 2 strikes to light them. A stiffer hammer spring would fix it, but I just use it with Boxer primed ammo.

No way would I buy a broken gun for almost the same price as new.
 
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