Praise for Ruger customer service

[crest117]

I damaged a small part on the trigger assembly of my Ruger Precision Rifle. I called Ruger for a replacement part fully expecting to pay for it since I admitted I damaged it. The very polite lady at customer took the information and said (to my surprise) it would be sent to me free of charge. I had the part three days later. This customer service could not be improved on. Customer service like this is rare. Thank you Ruger.

 

[ford8nr]

Not unexpected, everyday story for them.
Ruger has figured out the cost of customer loyalty and customer acquisition.

 

[LoonWulf]

Not unexpected, everyday story for them.
Ruger has figured out the cost of customer loyalty and customer acquisition.

yep, I've broken a fair number of Ruger parts and they have all been replaced free of charge

 

[Ks5shooter]

Yup love Ruger CS.

 

[CarJunkieLS1]

Sent a Ruger Elite lower to them a month or so back, it had several issues straight out of the box, the lower wasn't functional. Had the LGS send it in and I received back in 7 days. Fixed all the issues and it's been perfect since. Can't complain about Ruger.

 

[hdbiker]

Ruger sent me a taller front sight for my SP101 because it was shooting high with Rugers suggested load ( 125 grain ). NO CHARGE hdbiker