I bought a Ruger LCR two days ago. While dry firing, the trigger locked up, and I was unable to pull the trigger back. So, this morning, I called Ruger service dept and they said I have to pay to send the gun back to them.
Now, I've read many times how Ruger had an excellent customer service and that they sent UPS pick up boxes to their customers. I believed this and have purchased multiple Ruger guns in the past. So, what happened? Did something change? I don't understand how some people are getting Ruger to pick up their guns while others are having to cover the cost themselves. I'd understand if this gun had been in my possession for some time and been used, but it's brand new, I've never even fired it.
Has anyone ran into the trigger locking up problem with the LCR?
UPDATE 4/27/2010: Ruger called me this morning saying they will send out UPS to pick up my gun. Apparently some of the service reps are new and didn't know they would pick up the shipping fees for such a case as this. I'll update on what happens with the LCR.
Now, I've read many times how Ruger had an excellent customer service and that they sent UPS pick up boxes to their customers. I believed this and have purchased multiple Ruger guns in the past. So, what happened? Did something change? I don't understand how some people are getting Ruger to pick up their guns while others are having to cover the cost themselves. I'd understand if this gun had been in my possession for some time and been used, but it's brand new, I've never even fired it.
Has anyone ran into the trigger locking up problem with the LCR?
UPDATE 4/27/2010: Ruger called me this morning saying they will send out UPS to pick up my gun. Apparently some of the service reps are new and didn't know they would pick up the shipping fees for such a case as this. I'll update on what happens with the LCR.
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