Totally Useless Warranty, as Usual

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Speedo66 said:
Forget about my knife. Assume a knife's condition was not caused by abuse or normal wear, but by a manufacturing defect. You now send this $8 knife back to them correctly under their warranty only to find you have to pay $10 for shipping and handling. Sorry, it still makes no sense to me, and I still find their warranty useless.
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Ever stop to think their warranty and shipping charges also apply to their other, more expensive products?
Why not wait until you've broken the tips off lets say.....a dozen $8 knives. Does that make the return shipping fee more palatable?

If you don't like a companies warranty.....DON'T BUY THEIR PRODUCTS. That solves your problem.
 
Let's cut the nonsense out. If anyone here bought a handgun and found a defect, they'd get in touch with the manufacturer and DEMAND they send a free pickup order for the gun, and expect it to be sent back to them free of charge, under warranty.

I've read several accounts right here on this site where people were furious when a gun manufacturer equivocated before sending a free pickup. The fact that this was a cheap knife has been brought up. Fine, but they also sell expensive knives and you'd still have to pay to send it back yourself and still pay for it to be returned to you. But the gun companies are held to a higher standard of customer service and expected to pay the expensive shipping costs both ways.

The tone here is becoming argumentative. I think I've made my personal feelings known, so I'll end here. And no, I won't be buying their products again.
 
If anyone here bought a handgun and found a defect...
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I don't believe that's especially relevant to a discussion about wear/abuse.

Yes, if your knives were defective then it would be reasonable for them to reimburse any shipping/handling. Your knives aren't defective, they're just worn out and possibly abused. It's very unusual for any manufacturer to provide warranty repair for wear or abuse.
...they'd get in touch with the manufacturer and DEMAND they send a free pickup order for the gun, and expect it to be sent back to them free of charge, under warranty.
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Given that there's no claim on your part that the knives are defective, there's also no warranty claim since there's no warranty for normal wear/abuse.

Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.​

So it doesn't make sense for you to compare this to a warranty repair.
But the gun companies are held to a higher standard of customer service and expected to pay the expensive shipping costs both ways.
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It's not a different standard of customer service, it's a different situation. They are expected to pay shipping both ways in a warranty situation where they are remedying a defect. But that's not how anyone would reasonably expect a gun company to handle a situation where a customer sends them a worn out, broken gun and wants them to repair it.

It seems that the warranty is very useful for what it is intended to be useful for. It's only useless if one expects it to cover things it says it won't cover. Your complaint that the warranty is useless is similar to someone complaining that the jack that was provided with their vehicle was totally useless when they were stranded in the dark and needed a flashlight. Jacks are very useful for what they are intended to do--lift up cars so a wheel can be removed. They are only useless if someone expects them to do something for which they were never intended.
 
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jmorris said:
Why is it I can buy something on eBay made in China and the product including shipping from China to my door, via USPS by the way, cost less that I could take the now paid for item and ship it across the county I live in via the same carrier?
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I buy a lot on Ebay. I wondered also. Buy a cell phone cord for $.73 delivered. How can they do that ?

I was told, not sure if it is true but sounds right, the Chinese Govt heavily subsidizes postage for items going to the US
 
Speedo66 said:
Forget about my knife. Assume a knife's condition was not caused by abuse or normal wear, but by a manufacturing defect. You now send this $8 knife back to them correctly under their warranty only to find you have to pay $10 for shipping and handling. Sorry, it still makes no sense to me, and I still find their warranty useless.
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For an 8 dollar knife id buy another one as its cheaper than sending back to victorinox.

But most of my saks are more than 8 bucks and ive had to send a trekker back once. Paying the shipping there and back, it returned to be in worse shape than it started. They told me to throw it away and sent me a brand new one. Victorinox definately stands behind their warranty and products.
 
Speedo66 said:
Let's cut the nonsense out.
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I agree. But stop and ponder where the nonsense is coming from.;)



If anyone here bought a handgun and found a defect, they'd get in touch with the manufacturer and DEMAND they send a free pickup order for the gun, and expect it to be sent back to them free of charge, under warranty. I've read several accounts right here on this site where people were furious when a gun manufacturer equivocated before sending a free pickup
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Well, bottom line is your knife wasn't defective was it?
You can demand all you want, but the fact is not every firearm manufacturer pays shipping both ways. And when they do you can be sure that the cost of such customer service is covered by the sales price of their firearms. Further, if it's a true defect, a firearm manufacturer will almost always provide exceptional customer service. If it's due to wear and tear or abuse you can expect a bill for repair and likely shipping back on your dime as well.



. The fact that this was a cheap knife has been brought up. Fine, but they also sell expensive knives and you'd still have to pay to send it back yourself and still pay for it to be returned to you.
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Well.........what part of their warranty do you not understand?
The Victorinox warranty is exactly as they spell out. NO WHERE in that warranty do they say they pay shipping both ways. If you dislike that DON'T BUY A VICTORINOX.
You sound like the guy who sued over not getting free soup at dinner. http://www.ajc.com/news/weird-news/...t-when-doesn-get-soup/oCfBNiSvzBFDire6uN0fjM/



But the gun companies are held to a higher standard of customer service and expected to pay the expensive shipping costs both ways.
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Expected? Maybe. Required? Not at all. Some companies (like Ruger) have no warranty AT ALL.
 
Speedo66 said:
Let's cut the nonsense out. If anyone here bought a handgun and found a defect, they'd get in touch with the manufacturer and DEMAND they send a free pickup order for the gun, and expect it to be sent back to them free of charge, under warranty.

I've read several accounts right here on this site where people were furious when a gun manufacturer equivocated before sending a free pickup. The fact that this was a cheap knife has been brought up. Fine, but they also sell expensive knives and you'd still have to pay to send it back yourself and still pay for it to be returned to you. But the gun companies are held to a higher standard of customer service and expected to pay the expensive shipping costs both ways.

The tone here is becoming argumentative. I think I've made my personal feelings known, so I'll end here. And no, I won't be buying their products again.
Click to expand...

It sounds like there's nothing a company could do at this point to make you happy. If you want to bring guns into the equation i know if I've had a gun for a while and needed to send it into warranty because I wore it out then I do not expect them to pay shipping and quite often I have had to pay to return a gun to a maker. If the gun is brand-new then that is one thing.

It looks like you're just upset that you didn't get the answer you wanted and hearing reality about an $8 knife has perturbed you.
 
TimboKhan said:
Good Lord. How has this gone two pages?

Look man, pay the ten bucks or don't. Those are the options. It hardly seems worth two pages of heated dialogue.
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Agreed. This thread has outlived its productivity.
 
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