So I work part time at a friends gun shop . While I was there today a memory popped into my head, and I asked my friend whether we had ever gotton the Weatherby rifle I sent in for warranty back ?
The answer was no - not yet. So I look up the tag and notice it is 6 months since I sent the gun off. The Mark V had crackling all over on the wood finish and I had contacted Watherby who had me sent the gun into their warranty repair station. I proceeded to call for the status of this repair and was greeted by a very nice lady who checked on it for me, and said the gun was 1/2 done !! I asked whether that meant another 6 months in order to complete the stock refinish, but she could only tell me I would be realy happy when I got it back because the guy does such a nice job on them.
No time frame for completion was the bottom line.
As I hung up my friend drops another tag on my desk. This one for a warranty repair on a Silver Reserve from Mossberg. My eyes widen when I look at the date of April 2009 when the gun was sent to them. 2 years and 4 months ago !!
On the phone I meet Roger from customer service at Mossberg, who after checking on the status says the gun is not done, and they are awaiting a possible replacement of that model for us. This apparently is the same answer my friend received months ago, and months ago before that. Hard to believe that Mossberg hasn't gotten a single Silver Reserve in for over 2 years to supply us with a replacement gun.
In both cases no time frame for resolve was given. They simply say I do not know sir .
Is this now what passes for customer service in the firearms industry ?
The answer was no - not yet. So I look up the tag and notice it is 6 months since I sent the gun off. The Mark V had crackling all over on the wood finish and I had contacted Watherby who had me sent the gun into their warranty repair station. I proceeded to call for the status of this repair and was greeted by a very nice lady who checked on it for me, and said the gun was 1/2 done !! I asked whether that meant another 6 months in order to complete the stock refinish, but she could only tell me I would be realy happy when I got it back because the guy does such a nice job on them.
No time frame for completion was the bottom line.
As I hung up my friend drops another tag on my desk. This one for a warranty repair on a Silver Reserve from Mossberg. My eyes widen when I look at the date of April 2009 when the gun was sent to them. 2 years and 4 months ago !!
On the phone I meet Roger from customer service at Mossberg, who after checking on the status says the gun is not done, and they are awaiting a possible replacement of that model for us. This apparently is the same answer my friend received months ago, and months ago before that. Hard to believe that Mossberg hasn't gotten a single Silver Reserve in for over 2 years to supply us with a replacement gun.
In both cases no time frame for resolve was given. They simply say I do not know sir .
Is this now what passes for customer service in the firearms industry ?
