wojownik
Member
- Joined
- May 15, 2009
- Messages
- 2,086
I took the plunge into a retro early M16 clone build, and bought a XBRN16E1 upper from Brownells (M16E1 clone, with the three prong supressor and chrome bolt).
I was absolutely shocked at what I received.
Almost zero support from Brownells, aside from just returning the item. Actually was funny, as their customer agent made it sound magnanimous that they would take it back? Of course they should! I called them within minutes of receiving a defective item in the mail ! I talked to a Brownell's gun tech, who simply said, yeah I seen a lot of those tear drop assists break, that what the break looks like. Uh ... ???? He clammed up though when I questioned whether I got somebody else's used return.
Is it worth attempting an exchange for a the same item from Brownells? Or should I just do the return and go a different direction for a retro upper?
I was absolutely shocked at what I received.
- Forward assist was broken - tear drop broken off. No fragments in the shipping container, so whatever happened, happened before it shipped.
- wear marks in the pivot pin holes in the upper - looks very much like it had been used
- very cheap looking handguards. Thin and flexible,and the teeth were as far as 3-4 mm apart towards the center the guard (in other words, they bowed out.
Almost zero support from Brownells, aside from just returning the item. Actually was funny, as their customer agent made it sound magnanimous that they would take it back? Of course they should! I called them within minutes of receiving a defective item in the mail ! I talked to a Brownell's gun tech, who simply said, yeah I seen a lot of those tear drop assists break, that what the break looks like. Uh ... ???? He clammed up though when I questioned whether I got somebody else's used return.
Is it worth attempting an exchange for a the same item from Brownells? Or should I just do the return and go a different direction for a retro upper?