eldorf- yep, that's the one. i recently ordered a sight for my rifle, it came, but the screws were wrong. i called them and whined, and a couple days later brand new screws showed up in my mailbox. no hassle, no cost, no problems. please do pass along my praise - they may very well remember me because this happened within the last week.
i tend to stick w/ companies/products that i trust. part of that trust is earned by having the product perform as advertised, the other part is earned when a company resolves my problems w/ their products. as such, williams is on my personal 'good guys list', and they will keep my business... they are in a tight market - lyman, marbles, etc produce good products, too - but i'll stick w/ williams.