I received a request for a gun transfer for a guy in Friendsville over a week ago. The last sentence on the fax that I sent to the Rhode Island Gunshop with my FFL cert. said exactly this: "Please do not forget to place an inked copy of your FFL in the shipping container with the firearm." I thought that was pretty plain but I guess them damned Rhode Island Yankees don't read Southern very well.
OK so a pistol comes in to the shop via FedEx three days ago and not only does it not have a copy of the shipper's FFL or identification, it does not have the customer's name on it. Now, if I only did one or two transfers a week this would not be a major problem but I do more than that so not knowing for sure who has paid for this gun is a problem. I don't have time to deal with it that afternoon as I have customers in the shop with real live Benjamin Franklins and plastic so I pack it back up and put it in the vault. The next day (yesterday) I track down the FFL from the price tag on the pistol and call them on my dime. I talk to some kid that doesn't know squat and says let me let you talk to my dad. Ok so now I'm on hold and customers are coming into my shop. Finally dad picks up and when questioned he provides the customer's name and says "you mean my boy didn't put a copy of our FFL in the box?" " I'll FAX you a copy. 15 min. later the customer calls and wants to pick up his pistol. I explain to him why he can't. Now the customer calls back every 15 minutes asking if I have received the FAX yet and can he pick up his new Springfield EMP. I say no FAX, no pick up.
Today I arrive at the store right at opening time (delayed due to a courthouse obligation) and have customers at the door waiting for me to sell them guns. The day is looking up. Phone rings and its the guy wanting to pick up his EMP. No Fax, no EMP. I call Rhode Island, do the hold thing and tell the guy that the customer is getting angry. He says he knows because he has called there also. Then my FAX machine is tied up for about an hour as the RHode Island dealer is trying to FAX the document from a broken FAX machine that does not transmit FAX tones. Finally late in the afternoon I get a FAX with the requisite information, complete the first part of my A&D paperwork, call the customer who is nearly foaming at the mouth because the gun has been in the same zip code for three days but he couldn't have it, he comes in to complete the paperwork, we do the TICS thing and then I complete the second part of my A&D entry.
This took hours of time, effort and worry for which I got paid my usual and customary fee of $25. It wasn't the customer's fault. It was the fault of the dumbass Rhode Island Yankee FFL. If he didn't own a gun shop he'd own a fast food joint and neglect to put your fries in your order at the drive through window.
Does this happen every time? No but it happens more than you might immagine. And that's coming from an FFL. Things can get really screwed up when a private individual sends a gun in. Gun transfers are a customer service/customer development thing but sometimes it is down right frustrating. I wouldn't gripe about $25 to $30 for a transfer fee.