Absolutely, AR-15 Rep. That's basic in every business, isn't it? It's a matter of integrity.
But I also take with a grain of salt, all the complaints I read on Internet forums.
We never know if those complaints are valid, we never know what really happened.
And we never know if the complainer is actually an incompetent builder.
Maybe there was a manufacturing problem, maybe not.
And the manufacturer is never there to defend himself.
So I take it all with a grain of salt.